Nancy Gennarelli | Page 3

Nancy was extremely patient resolving an issue with my repair. The work was not a simple matter, but the car now works flawlessly. repair. The work was not a simple matter, but the car now works flawlessly. More

by Jaybee124 Verified Customer Verified Customer

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The scheduling system is terrible. You should tell customers that the scheduled service time is not actually when they work on your vehicle. They said they might need it two weeks. The You should tell customers that the scheduled service time is not actually when they work on your vehicle. They said they might need it two weeks. They didn’t fix it the first time so now I’m waiting on a part, it’s been three weeks and my car isn’t running properly. Definitely would not go back if I wasn’t stuck with a Chevy. More

by nhborn77 Verified Customer Verified Customer

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They took care of the problem. Offered no incentive for the inconvenience of a mistake they made in installing a transmission.First time I took it in for a diagnostic test I was to Offered no incentive for the inconvenience of a mistake they made in installing a transmission.First time I took it in for a diagnostic test I was told it was a muffler needed to be replaced for 1400.00 dollars. After having that taken care of. I had to take it back and then they said it was the transmission. Didn't need the exhaust after all. Miss diagnostic the first time. More

by angelodavis Verified Customer Verified Customer

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After reviewing the quote and a reviewing the final payment. My accountant recalculated all their numbers and I was overcharged by almost $50 for miscellaneous charges. The miscellaneous charges was $6 payment. My accountant recalculated all their numbers and I was overcharged by almost $50 for miscellaneous charges. The miscellaneous charges was $6.99 about what was charged $48 and some change. Their numbers on their " compared to their final bill was almost $50 difference and nothing in the final bill to show a 48 to $50 miscellaneous charge so please review your bill before you sign John Stephens More

by John_Stephens2 Verified Customer Verified Customer

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Very knowledgeable and very helpful I can only speak on the service department. They are very helpful if Nancy was talking on the phone while I was waiting other people were willing to help me. They are ve the service department. They are very helpful if Nancy was talking on the phone while I was waiting other people were willing to help me. They are very knowledgeable and I think they work very hard. More

by pamelaho807 Verified Customer Verified Customer

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Dropped off truck before business hours for 9am appointment. I arrived at 320 PM to be told they just started on my service and the 9am appointment was with the service writer, not for the actual s appointment. I arrived at 320 PM to be told they just started on my service and the 9am appointment was with the service writer, not for the actual service. I was told the truck would be ready in about 15 minutes which turned out to be 40. On my way home I discovered my state inspection sticker was scraped off for no reason so I had to go back through rush hour traffic to get them to put a new sticker on truck. More

by JMSHAFFER136 Verified Customer Verified Customer

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Great customer service, attention to detail, and friendly. This is by far the best service department ever! friendly. This is by far the best service department ever! More

by llsmith78 Verified Customer Verified Customer

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Excellent Even though getting tue approval of parts from extended warranty took longer than expected, Nancy was very professional and great to work with throughout the process. extended warranty took longer than expected, Nancy was very professional and great to work with throughout the process. More

by MARCUS.FIELDS23 Verified Customer Verified Customer

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Not impressed! Oil change should not take 3 hours!!!!!! Made a 10 am appt. For an oil change. I waited for my car in the service lobby. After 2 hours, I had to Oil change should not take 3 hours!!!!!! Made a 10 am appt. For an oil change. I waited for my car in the service lobby. After 2 hours, I had to ask what was taking so long. Was told waiting in filters, should have had my filters waiting for me before 10 am. Then told another 20 minutes. 45 minutes latter, which made me late for an appt. I was supposed to be completed. Upon reading my receipt, air and cabin filters not done, Now my tire pressure sensor is on. Very disappointed, dissatisfied. The counter reps did nothing to help the situation, rude. I will not recommend Southern Chevrolet to any of the teacher coworkers or friends. The worst. More

by KRISTISWINES Verified Customer Verified Customer

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Communication and vehicle still having issues after repairs check engine light came back on Vehicle is still having issues after repairs repairs check engine light came back on Vehicle is still having issues after repairs More

by ms_angel727 Verified Customer Verified Customer

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