Nancy Gennarelli
Nancy Gennarelli at Southern Chevrolet

Nancy Gennarelli | Page 3

Service Advisor

Southern Chevrolet

3412 Western Branch Blvd
Chesapeake, VA 23321

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4.4
156 Reviews

Languages Spoken

English English

4.4

156 Reviews

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156 Reviews of Nancy Gennarelli

July 24, 2026

Dealership Rating
Employee Rating

They told me it was my alternator when I went to someone else and they told me it was my battery and alternator More

by Shaquiramyieshadaniels
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Stephen Harvell

Jul 28, 2026

Southern Chevrolet responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

July 18, 2026

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Employee Rating

Waited 4 hrs to let me know my turbo is out and they had to order the part and paid for the part and still had to $159 for diagnose even though I was going do the work been going to this shop for over 10yrs More

by Grechsamaria
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Susan I believe

Jul 22, 2026

Southern Chevrolet responded

Thank you for bringing this to our attention, Samaria. We are always looking for ways to better our service and your feedback is an invaluable part of that process. We have forwarded your comments to the General Manager of the dealership.

July 16, 2026

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Had my truck serviced here and the attention to detail was outstanding! I would definitely recommend to anyone. More

by Bc3
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Jul 22, 2026

Southern Chevrolet responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

July 13, 2026

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Employee Rating

Outstanding My issue was taken care by Nancy and her team. I was in the hospital when my truck was ready for pick up and she let me know my truck would be safe until I can pick it up. More

by DENISE.A.JONES1
Recommend Dealer
Yes

Other Employees Tagged: Nancy Gennarelli

Jul 14, 2026

Southern Chevrolet responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

July 11, 2026

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My service advisor Nancy was very helpful and the technician Steven was excellent with his video explanation. his recommendations we're all performed More

by steve
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Stephen Harvell , Steven Kukaru

Jul 13, 2026

Southern Chevrolet responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

July 04, 2026

Dealership Rating
Employee Rating

6+ OUTSTANDING! !! Nancy and the Southern Chevrolet Service Team are Top Notch!!! Always the best service experience.... More

by rmartindjnflo
Recommend Dealer
Yes

Other Employees Tagged: Nancy Gennarelli

Jul 07, 2026

Southern Chevrolet responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

July 03, 2026

Dealership Rating
Employee Rating

It took a while for my car to actually be seen, but once it was the communication and assistance from the dealership was top notch. More

by me.watts725
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Stephen Harvell

Jul 07, 2026

Southern Chevrolet responded

Thank you for taking the time to provide us with this feedback.

July 03, 2026

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Employee Rating

A good dealership, well organized and personal with each customer. Well done, great customer service More

by Dimen62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Stephen Harvell, Jim Misjak , Ray Korchak

Jul 03, 2026

Southern Chevrolet responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

July 01, 2026

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Employee Rating

Good place for your car where you can trust, excellent services!and super quick service More

by lopez2010.cll
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 03, 2026

Southern Chevrolet responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

June 28, 2026

Dealership Rating
Employee Rating

They have a lot issues when it comes to their services advisors dealing with customers. Express lane customer service is usually a better experience. Talking to the service manager is a waste of time. No More

by goat.harpoon-4f
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Stephen Harvell, Jim Misjak , Ray Korchak

Jul 03, 2026

Southern Chevrolet responded

"Goat.harpoon-4f" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialvce@drivingsouthern.com or respond directly to this message with the requested information. We hope to hear back from you soon.

Jul 04, 2026

goat.harpoon-4f responded

Elgin Bond 2018 Silverado 1500 But no need to contact me, I spoke to the manager and the service advisor, and I contacted Chevrolet corporate office and no one seemed concerned with the issues I put in this review before writing it. With that being said I don’t expect anything to get better from here. It didn’t make a difference then, and I doubt that it will now.

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