One of the best experiences in buying a car.
I had a good idea of what I was looking for made the choices online, the vehicles I was interested in were there and available for a test drive. Ever
I had a good idea of what I was looking for made the choices online, the vehicles I was interested in were there and available for a test drive. Everyone was very pleasant and informative in guiding me through the process.
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by Brandigee420
Apr 25, 2026 -
City Volkswagen of Evanston responded
We’re delighted our online inventory and test drive options lined up with what you were looking for and made getting your Volkswagen Taos straightforward. Our team enjoyed guiding you through every step. Enjoy your Taos, and let us know if we can support you in the future.
Sam Lotta
General Manager
slotta@cityautogroup.com
I had a great experience purchasing my car, thanks to
Narcis. From start to finish, communication was timely, clear, and incredibly helpful. He made the entire process feel smooth and stress-free, which
Narcis. From start to finish, communication was timely, clear, and incredibly helpful. He made the entire process feel smooth and stress-free, which I really appreciated.
What stood out most was the support even after the purchase. Narcis followed up, answered questions promptly, and made sure everything was taken care of. That level of service goes a long way and definitely sets this experience apart.
Highly recommend working with Narcis if you’re looking for a knowledgeable and reliable sales agent!
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by Diane M
Apr 15, 2026 -
City Volkswagen of Evanston responded
We’re thrilled Narcis made your used Volkswagen Jetta purchase smooth and stress-free with clear, timely communication. His follow-up and prompt answers helped ensure you felt supported after the sale. Thank you for recommending Narcis and sharing your experience.
Sam Lotta
General Manager
slotta@cityautogroup.com
We drove an hour to this dealership because we knew it
had exactly what I was looking for. Every person we interacted with was absolutely amazing.
had exactly what I was looking for. Every person we interacted with was absolutely amazing.
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by Klcarter773
Apr 04, 2026 -
City Volkswagen of Evanston responded
We’re delighted you chose to drive an hour to find the right used Volkswagen Atlas Cross Sport. We’re glad our team, including Narcis, provided an outstanding experience at every step. Enjoy your Atlas Cross Sport and safe travels!
Sam Lotta
General Manager
slotta@cityautogroup.com
Everything regarding my GTI purchase went very smoothly.
All business was conducted in a timely,courteous and professional manner.
All business was conducted in a timely,courteous and professional manner.
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by Shakeyq
Other Employees Tagged:
Latoya
Feb 27, 2026 -
City Volkswagen of Evanston responded
We’re happy Narcis and our team provided a timely and professional experience for your Volkswagen GTI purchase. Thank you for sharing such positive feedback. We look forward to assisting you in the future.
Sam Lotta
General Manager
slotta@cityautogroup.com
Great service very welcoming and business was great, i
was welcomed and felt very eager to purchase from them
was welcomed and felt very eager to purchase from them
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by hodgesdariun04
Feb 15, 2026 -
City Volkswagen of Evanston responded
It’s wonderful that our team made you feel welcome and enthusiastic about your used Volkswagen purchase. Thank you for trusting us and enjoy your Volkswagen.
Sam Lotta
General Manager
slotta@cityautogroup.com
Just purchased a 2026 Tiguan SE R-line with amazing
customer service! Very qualified personales. Special thanks to Narcis Agic and Mario Gentry. Pleasant experience with everything. Narcis is very know
customer service! Very qualified personales. Special thanks to Narcis Agic and Mario Gentry. Pleasant experience with everything. Narcis is very knowledgeable and very professional. Thanks again to all the team there!!
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by Mauricio
Jan 25, 2026 -
City Volkswagen of Evanston responded
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else.
Sam Lotta
General Manager
slotta@cityautogroup.com
Great service, Great pricing.
Came in to see a couple vehicles, They had them picked out and ready for us to try. Real informative and knowledgeable about the vehicles. No pressur
Came in to see a couple vehicles, They had them picked out and ready for us to try. Real informative and knowledgeable about the vehicles. No pressure or usual salesman tactics, Very transparent and honest. AMAZING Pricing as well.
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by Charles Lisciandrello
Other Employees Tagged:
Enrique ( 5 Starts )
Jan 24, 2026 -
City Volkswagen of Evanston responded
Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at City Volkswagen of Evanston are glad to have you as a customer.
Sam Lotta
General Manager
slotta@cityautogroup.com
Everybody provide excellent service.
I would especially like to thank Narcis for his outstanding service.
I would especially like to thank Narcis for his outstanding service.
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by perezadrian1985
Jan 23, 2026 -
City Volkswagen of Evanston responded
Thank you for choosing City Volkswagen of Evanston. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!
Sam Lotta
General Manager
slotta@cityautogroup.com
Service was amazing.
Really appreciate how Narcis guided me through the process and want to highlight his honesty, knowledge of the vehicles and professionalism throughou
Really appreciate how Narcis guided me through the process and want to highlight his honesty, knowledge of the vehicles and professionalism throughout the whole transaction.
Thank you, Narcis and VW of Evanston
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by Sespincas1
Jan 22, 2026 -
City Volkswagen of Evanston responded
Thanks for sharing your thoughts about your experience with City Volkswagen of Evanston. We appreciate your business and hope to see you again soon!
Sam Lotta
General Manager
slotta@cityautogroup.com
We’ve been working with Narcis for years, and he
continues to set the standard for what a great car buying experience should be. Our 2026 VW Atlas purchase was smooth, transparent, and genuinely enj
continues to set the standard for what a great car buying experience should be. Our 2026 VW Atlas purchase was smooth, transparent, and genuinely enjoyable from start to finish. Narcis is knowledgeable, responsive, and never pushy. He listens, follows through, and makes sure everything is handled the right way. That consistency over many years is why we keep coming back. Truly one of the best in the business.
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by escohen.us
Jan 21, 2026 -
City Volkswagen of Evanston responded
Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at City Volkswagen of Evanston are glad to have you as a customer.
Sam Lotta
General Manager
slotta@cityautogroup.com