Nathan Pitchford | Page 10

Replacement Highlander one year later We bought a new 2016 Highlander Platinum at this dealership just over a year ago. It developed an oil leak before 5,000 miles and had to have the eng We bought a new 2016 Highlander Platinum at this dealership just over a year ago. It developed an oil leak before 5,000 miles and had to have the engine pulled to replace gaskets. Not happy of course but had it fixed according to Toyota procedures. 8 months later it is leaking again and took it back for the same repair. Needless to say we wanted a different vehicle. We complained heavily to Toyota corporate but would do nothing to help us get to a newer/different vehicle. Nathan, Erik and the crew at Lou Fusz, however, were very understanding and worked with us to get a very good deal on a new 2017 Highlander which I trust will not have the same problems. Toyota advertises legendary dependabiilty and that may be largely true, but I believe a company is defined by how they treat the person who gets the unlucky chance of getting the problem product. In our case, Toyota corporate has proven to look very bad but in contrast, Lou Fusz Toyota did what it took to keep us a customer and make a bad situation into one where they showed they do care about their customers. Thank you Lou Fusz Toyota for helping us make a bit of lemonade from a lemon vehicle. More

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Conaway and Pitchford Jimmy Conaway and Nathan Pitchford were great to deal with. I was looking to buy a new 2017 Toyota 4Runner. I shopped Fusz and other Toyota dealership Jimmy Conaway and Nathan Pitchford were great to deal with. I was looking to buy a new 2017 Toyota 4Runner. I shopped Fusz and other Toyota dealerships. At each dealership I asked for the bottom line price. Only Fusz gave me a bottom line price at our first meeting and, was also the lowest price. There was no pressure and I bought the 4Runner from Fusz. More

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Repeat Customer A few reasons that I deal repeatedly with this dealership. 1. Ambience, cleanly kept and there is a space where kids can play. 2. Staff, From L A few reasons that I deal repeatedly with this dealership. 1. Ambience, cleanly kept and there is a space where kids can play. 2. Staff, From Lead Admin to Sales Associate. I appreciate their value of my time being their with my family. Paperwork was ready before I arrived and the vehicle was prepped for delivery. 3. Trust, being a repeat customer, I appreciate the relationship we have. As long as I am living in St Louis and buying vehicles, I will go to them first. My most recent purchase was a preowned vehicle. I have purchase new from them before. Same applies. More

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Exceeded Our Expectations!! We cannot be more pleased with the outstanding experience we had at Lou Fusz Toyota on March 31 while purchasing our new 2017 Camry XLE. From start t We cannot be more pleased with the outstanding experience we had at Lou Fusz Toyota on March 31 while purchasing our new 2017 Camry XLE. From start to finish, Chuck Church, Dave Koob and the rest of their team made certain they understood what we were looking for and left no stone un-turned in their efforts to exceed our expectations. Every step of the process was handled in a professional, yet relaxed, manner. It is obvious that a lot of thought is given to making each customer feel welcomed, appreciated and satisfied. Great job Lou Fusz Toyota!! More

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Great experience Buying or leasing a car has never been anything I've looked forward to doing. I visited Lou Fusz Toyota to inquire about a lease and was greeted by F Buying or leasing a car has never been anything I've looked forward to doing. I visited Lou Fusz Toyota to inquire about a lease and was greeted by Frankie and his smile. He really did make the process stress free and without any pressure. I plan to return to see Frankie in three years for my next lease. In the meantime, I'll send my friends and family who may be looking for a car to Frankie. More

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Vathsana - nebraska After being told NO so many times I finally got told yes! This dealer ship worked with me super well especially from being out of town! They worked wi After being told NO so many times I finally got told yes! This dealer ship worked with me super well especially from being out of town! They worked with me to try to get Me my car I've been looking for! They made everything super easy for me from start to finish and we're super quick about everything. Everyone who works here is super friendly! Thank you so much for my acura tsx! More

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Awesome experience at Lou Fuze Everyone who we encountered at Lou Fusz were extremely friendly and helpful. They made purchasing my new Toyota Highlander easy. I highly reco Everyone who we encountered at Lou Fusz were extremely friendly and helpful. They made purchasing my new Toyota Highlander easy. I highly recommend visiting this dealership! Shane Roemer spent so much time making sure I was comfortable with the new Highlander. I never felt pressure from Chelsea Darrow after she found me the car I wanted. More

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Gene Gardner Is The Man! The Lou Fusz team really pulled together on this one! From the top down this dealership is the best and this deal was led by Salesman - Gene Gardner. The Lou Fusz team really pulled together on this one! From the top down this dealership is the best and this deal was led by Salesman - Gene Gardner. Working with management, reaching across the aisle to his teammates and across the street to the service department this level of enthusiasm for a sale and how to make it happen is both highly commendable and duly noted by this couple (that's me and my lovely bride). More

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Excellent place to buy a car! They took care of me. Gave me a great interest rate. Couldn't ask for better service. Shane, Nathan and Bob all did an excellent job and I will be They took care of me. Gave me a great interest rate. Couldn't ask for better service. Shane, Nathan and Bob all did an excellent job and I will be buying another car from them in the future. Never had such a positive experience buying a car before. More

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Great Dealership, great people! I worked with Scott Christensen on my purchase of a new Toyota. He made sure all my questions were answered, and had deep industry knowledge on how to I worked with Scott Christensen on my purchase of a new Toyota. He made sure all my questions were answered, and had deep industry knowledge on how to make the purchase process comfortable. If you're ever around there, look him up, He's a rockstar. Great dealership with great people! More

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