Needham Shotwell

He is excellent! Kept us up to date and informed. Great dealership to work with! Kept us up to date and informed. Great dealership to work with! More

by lesliechaika Verified Customer Verified Customer

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Needham approach was solid. Answered all our questions with no hesitation. Great to do business with him. I found that the financial person should have offered more informati Answered all our questions with no hesitation. Great to do business with him. I found that the financial person should have offered more information. When presenting service programs and extended warranties. Examples: Never mentioned the $100 deductabke option on the platinum program Never mentioned the golf program option. I learned of those options today on the internet. The program covering tires , glass breakage and key bobs isn’t the one we wanted. Our stupidity! We told the person we had glass coverage and didn’t need that coverage. Today in reviewing the program documents we saw that glass coverage had been marked and we failed to notice it. Openness was definitely lacking. One positive was his assistance in enrolling in the ID me program More

by neasso Verified Customer Verified Customer

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Needham was very professional in answering all my questions, returning phone calls quickly, and helping me find the right car for me. questions, returning phone calls quickly, and helping me find the right car for me. More

by carolyn.kay17 Verified Customer Verified Customer

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Needham was very friendly and helpful throughout the sales process. Highly recommend him and the dealership. sales process. Highly recommend him and the dealership. More

by ashley.adams111 Verified Customer Verified Customer

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Needham is great! He's been our family salesman for years and always takes care of us. Additionally, everyone I encountered during this process was helpful, from techn He's been our family salesman for years and always takes care of us. Additionally, everyone I encountered during this process was helpful, from technology to finance. More

by KATY5 Verified Customer Verified Customer

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Friendly, helpful, interested in determining your needs and desires in the vehicle you want to buy. Great job! and desires in the vehicle you want to buy. Great job! More

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The overall buying experience was straightforward. We did not finance the vehicle, but the finance gentleman was not overly pushy about the add-on insurances. The two tech guys communicated on our lev We did not finance the vehicle, but the finance gentleman was not overly pushy about the add-on insurances. The two tech guys communicated on our level. The complete process was easier than I expected. There was a small issue with lack of response to a text and a voicemail over a two day period. But we did receive a call back after the second voicemail on the third day. I would recommend Northside to my friends. More

by lindapdi Verified Customer Verified Customer

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Northside Lexus is such a great dealership and Facilty. Love how front desk greets you. Facilty is state of the art. Thank you Northside Lexus. Love how front desk greets you. Facilty is state of the art. Thank you Northside Lexus. More

by JTYL7778 Verified Customer Verified Customer

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Easy and convenient experience. Needham did a great job taking care of all our needs Needham did a great job taking care of all our needs More

by kcmlb50 Verified Customer Verified Customer

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Needham was extremely responsive and prompt. He is extremely kind and a joy with whom to work. He is extremely kind and a joy with whom to work. More

by sabrinark Verified Customer Verified Customer

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