Needham Shotwell | Page 31

I just bought my third Lexus! I had been looking previously for a new car while my current Lexus was being serviced. I met Mr. Shotwell and told him I was just "playing" and he wa I had been looking previously for a new car while my current Lexus was being serviced. I met Mr. Shotwell and told him I was just "playing" and he was so nice but not pushy. He showed me a couple of cars and I explained that we had been dealing with both my husband and myself dealing with cancer and we had not decided if we were going to trade this year. He was so nice, gave me his card and said I could call him. When we made the decision to trade, I called him and set up a meeting. He was awesome to work with. He was so personable-we even fund so many connections! This will be our third Lexus. More

by NANCY.PINKERTON Verified Customer Verified Customer

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Great experience end to end! Always a great experience - quick response on sales, fast and easy service, and quality vehicle. Can't wait for them to get into their new location! Always a great experience - quick response on sales, fast and easy service, and quality vehicle. Can't wait for them to get into their new location! More

by RandyS Verified Customer Verified Customer

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Northside Lexus customer for twelve years. Without fail, everyone I have encountered, and or worked with, has been very professional in both their knowledge and manner in which they have intera Without fail, everyone I have encountered, and or worked with, has been very professional in both their knowledge and manner in which they have interacted with me. This comment applies to all aspects of the purchasing process of a new vehicle. Especially helpful was the assistance of the Technology support for my latest purchase. Given this opportunity to comment, I also want to include the service department employees who have maintained my vehicles. Augustin Soto is the service consultant I have interacted with the most, but all of the service employees have been professional and helpful. More

by jerry_hendon Verified Customer Verified Customer

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Northside Lexus! Excellent, professional service beginning at the Reception area to the delivery of my vehicle. This is my second purchase at Northside Lexus and I app Excellent, professional service beginning at the Reception area to the delivery of my vehicle. This is my second purchase at Northside Lexus and I appreciate the experience! More

by tstaten1 Verified Customer Verified Customer

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Great Service ! Dear Lexus, I really appreciate my visit to Northside Lexus, for my initial visit was to only browse at vehicles. Little did I know the service t Dear Lexus, I really appreciate my visit to Northside Lexus, for my initial visit was to only browse at vehicles. Little did I know the service that I was going to receive would be life-changing. I was welcomed by handshake, pleasant conversation and comforting reassurance that I would be able to get the car od my liking. This process was quick, and without a delay for approval. I appreciate Mr. Needham’s agility to make my Lexus experience a priority. Mr. Needham exemplifies great quality, and character. I appreciate all of his endeavors in making this process memorable and exceptional. I would be remiss if I’d didn’t mention Mr. Marcus Atkins in finance. As I mentioned I was not necessarily prepared to buy a car at that moment. However, Mr. Marcus’s ability to assist me made my Lexus experience a reality. I appreciate his diligence in working with me financially. So grateful I am. Lexus, I love my new RC-F sport 350, black exterior, with red interior ! Thank you Norman More

by NORMAN.SANDERS66 Verified Customer Verified Customer

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Great experience! From our first meeting, Needham was very professional and knowledgeable about the vehicle we were interested in. His calm demeanor and patience with From our first meeting, Needham was very professional and knowledgeable about the vehicle we were interested in. His calm demeanor and patience with us made for a very enjoyable experience. We had a multi-vehicle transaction, and he and Brent in Finance made the whole process quick and easy while making sure the trade-in values of our vehicles were fair. Ava in Administration was very nice, patient, and helpful in getting us acquainted with our new vehicle as well. More

by MMANN Verified Customer Verified Customer

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Easy sale I wasn't pressured by Needham and didn't try to bargain on the price, I understand Lexus is not a heavily discounted vehicle. Since this has to be 25 I wasn't pressured by Needham and didn't try to bargain on the price, I understand Lexus is not a heavily discounted vehicle. Since this has to be 25 words long, here are the extra words. More

by TRCTEX Verified Customer Verified Customer

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Beyond our expectations This was our first experience with Lexus, and it surpassed our expectations! From sales to delivery, the staff was extremely helpful. Definitely sett This was our first experience with Lexus, and it surpassed our expectations! From sales to delivery, the staff was extremely helpful. Definitely setting the foundation for a repeat customer. More

by Ken and Sherry Hughes Verified Customer Verified Customer

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PERFECT THIS WAS OUR FIRST TIME BUYING A LEXUS. WE HAD A GOOD SALESMAN THAT UNDERSTOOD WHAT WE WERE LOOKING FOR AND MORE. HE MADE YOU LIKE FAMILY. THIS WAS OUR FIRST TIME BUYING A LEXUS. WE HAD A GOOD SALESMAN THAT UNDERSTOOD WHAT WE WERE LOOKING FOR AND MORE. HE MADE YOU LIKE FAMILY. More

by AJW5426 Verified Customer Verified Customer

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Great Experience Leased the RX350 and got the color we wanted for the right price. Needham was great as usual to work with and so was Brent in Finance. My Lexus ES 3 Leased the RX350 and got the color we wanted for the right price. Needham was great as usual to work with and so was Brent in Finance. My Lexus ES 350 was at lease end so we had to make a decision quickly. The process was easy and painless. More

by LRBATY Verified Customer Verified Customer

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