Nehemias Lopez | Page 6

Waited 11 weeks for license- Oct 11 presented to check for license plates. Was told that they have not arrived yet. Asked Neamiahs in sales for help and he took time to "go upstairs" and check - returned for license plates. Was told that they have not arrived yet. Asked Neamiahs in sales for help and he took time to "go upstairs" and check - returned with plates in hand. Presented to Service dept. to have plates mounted and was advised that front mounting frame is required for plate and search of vehicle showed that mounting frame was not found. Mr. Piedra (?) searched " supply, shop, everywhere" and could not locate the frame. I had to buy the frame that should have been included with purchase of the new car. Parts dept,.of course, had the frame in stock. I was told at time of purchase " when we get the plates, come in and we will install them" The principle of the issue far outweighs the cost. I have no issue with staff but the Dealership policies over small things represent how it will relate to weightier issues. I have made it plain that I choose to continue service of my vehicle but not to purchase another vehicle here and also encourage friends/family to seriously consider another option. More

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Dealership was great. My sales person Neiamiahs was very good & no pressure. The sales manager was also no pressure. My sales person Neiamiahs was very good & no pressure. The sales manager was also no pressure. More

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It was really nice dealership and people. I got a good deal from them and clear information I got a good deal from them and clear information More

by pornnapainmee Verified Customer Verified Customer

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Check in was easy. The waiting area was comfortable and the seats are not to close to one another. The waiting area was comfortable and the seats are not to close to one another. More

by jjreynolds1126 Verified Customer Verified Customer

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Muchas gracias por su atención y el Sr Jorge fue muy atento y amable bendiciones atento y amable bendiciones More

by josuepino Verified Customer Verified Customer

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Everyone was very professional and friendly they help me to find the best deal , we are happy. to find the best deal , we are happy. More

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My experience was great. The team at Toyota was professional and didn't pressure me to buy. The team at Toyota was professional and didn't pressure me to buy. More

by fetuttle Verified Customer Verified Customer

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No one explained anything about this vehicle poor salesmanship didn't get finance paperwork. What happened to y'all. I have purchased several vehicles from Rockwall Toyota salesmanship didn't get finance paperwork. What happened to y'all. I have purchased several vehicles from Rockwall Toyota More

by dustyjoe1975 Verified Customer Verified Customer

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I have bought several vehicles from Rockwall Toyota in the past and will always be there loyal customer the past and will always be there loyal customer More

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Nehemiah is a great guy Help us a lot I will recommend 👌 him Answer all our questions and the finance part also recommend 👌 him Answer all our questions and the finance part also More

by cesar81ro78 Verified Customer Verified Customer

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