Neil Downing
Neil Downing at Rye Subaru
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Neil Downing | Page 8

Sales Consultant

Rye Subaru

1175 Boston Post Road
Rye, NY 10580

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5.0
110 Reviews

Dealership Experience

35 yrs, 8 mos

Industry Experience

35 yrs, 8 mos

Languages Spoken

English English

5.0

110 Reviews

Write a Review

110 Reviews of Neil Downing

October 21, 2021

Dealership Rating
Employee Rating

I had an unbelievable experience at every stage of my Subaru purchase. Everyone was kind and patient. It's my 3rd Subaru and the second from Rye. I'll never go anywhere else again. More

by TAUK33
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Eric Pagan, Louis Rivera

Oct 22, 2021

Rye Subaru responded

Thank you for sharing your thoughts about your experience with Rye Subaru. We appreciate your business and hope to see you again soon!

Oct 22, 2021

Rye Subaru responded

Hi, we're happy you found our staff to be so supportive during your experience here at Rye Subaru. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

October 06, 2021

Dealership Rating
Employee Rating

Who would think getting a new car could be so easy? At Rye Subaru, it is. I lease my cars and every three years, my salesperson does all the work for me. I only need to choose the color, options, etc. Wha More

by DWHITE24
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Louis Rivera

Oct 07, 2021

Rye Subaru responded

Here at Rye Subaru, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!

September 30, 2021

Dealership Rating
Employee Rating

Rye Subaru knows very little about the mechanics of cars. I am disappointed in their performance and in the vehicle itself which does not actually have the safety features that Subaru promotes. Don't get one More

by M J
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Oct 18, 2021

Rye Subaru responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully we can get to the bottom of this. Please contact me directly; Eric Pagan, General Manager. (914) 967 6300 or by email epagan@ryefordsubaru.com.

Oct 18, 2021

M J responded

Yes, and we traded a few email messages about the issue more than 2 weeks ago, providing yet another example of where Rye Subaru has dropped the ball. I am very disappointed.

September 27, 2021

Dealership Rating
Employee Rating

I still can not get an answer that makes sense on why the perfectly tuned radio in my vehicle is now in and out and static ridden. Had the vehicle there twice to no avail. am I really supposed to accept tha More

by EGDANCE1
Friendliness
Recommend Dealer
No
Oct 14, 2021

Rye Subaru responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please contact me directly; Eric Pagan, General Manager. (914) 967 6300 or by email epagan@ryefordsubaru.com.

September 22, 2021

Dealership Rating
Employee Rating

The sales and financial department was very good they knew the product and where very helpful I give them a A + More

by MARYELLENCUNNINGHAM
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Sep 22, 2021

Rye Subaru responded

Thank you so much, Mary Ellen, for choosing Rye Subaru! Congrats on your new purchase, and let us know if we can be of any more assistance!

September 16, 2021

Dealership Rating
Employee Rating

Friendly professional staff from sales to service. Always keeping you informed of your vehicle status. More

by BARRYWYMAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Eric Pagan, David Nausch, Gary Davis , Annie Amorosana, Veronica Carosella, Casey Cochran, Anthony Smith

Sep 17, 2021

Rye Subaru responded

Thank you for your business, Barry! We appreciate you taking the time to leave us this great five-star review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

September 14, 2021

Dealership Rating
Employee Rating

6th vehicle from Rye Subaru. We have only had good experiences with sales and service. More

by LF
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Gary Davis

Sep 14, 2021

Rye Subaru responded

Thank you for taking the time to share your feedback with us and for being a loyal customer . We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

August 24, 2021

Dealership Rating
Employee Rating

Always get the job done right the first time. Serviced many vehicle’s with them and never and issue. Always keep you informed of your vehicles status. More

by BARRYWYMAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Eric Pagan, Louis Rivera, David Nausch, Gary Davis , Annie Amorosana, Veronica Carosella, Casey Cochran, Anthony Smith

Aug 24, 2021

Rye Subaru responded

Thanks for sharing your thoughts about your experience with Rye Subaru. We appreciate your business and hope to see you again soon!

August 24, 2021

Dealership Rating
Employee Rating

Very friendly and extremely helpfulThey made sure that I Very friendly and extremely helpful They made sure that I was in a loaner car and they kept me updated on when my car was ready More

by LIA330
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Aug 25, 2021

Rye Subaru responded

We appreciate your business and our team looks forward to serving you again soon!

Aug 28, 2021

Rye Subaru responded

Hello, we appreciate you taking the time to leave us this feedback. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

August 19, 2021

Dealership Rating
Employee Rating

neil downing was great before, during and after the sale,...so was the business manager and the service staff, the job was done thoroughly thank god More

by maolchoin himself
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Aug 19, 2021

Rye Subaru responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

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