Neil Goldstein | Page 15

Excellent experience Neil was extremely helpful from start to finish. Neil took the time to answer all questions without pressure and show all the features of the accord s Neil was extremely helpful from start to finish. Neil took the time to answer all questions without pressure and show all the features of the accord sport I was interested in during and after the test drive. I didn't end up buying the car the first day I came in but because of Neil's stress free experience I came back two days later. Neil called me earlier in the day to follow up and I ended up coming in later that night to lease my Honda Accord Sport. By the time i got there Neil was already gone for the day but instructed me to talk to Ozzy. Upon coming in Ozzy and Bryant helped finalize the deal. I would highly recommend Neil, Bryant, and Ozzy for a stress free negotiable buying experience. More

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Neil Goldstein My car buying experience with Neil Goldstein was a very pleasant one. He made the process easy and low pressure. My husband and I were happy with th My car buying experience with Neil Goldstein was a very pleasant one. He made the process easy and low pressure. My husband and I were happy with the deal and so far I am very happy with my new car. More

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Excellant service, Great buying experience. very happy with the entire Team, at Honda, Neil the sales person was helpful very good service . I am very happy with new car and Honda sales and ser very happy with the entire Team, at Honda, Neil the sales person was helpful very good service . I am very happy with new car and Honda sales and service. More

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Great experience I have worked with John in the past getting my daughter a car and when my car died I called and told him what I was looking for and he told me to come I have worked with John in the past getting my daughter a car and when my car died I called and told him what I was looking for and he told me to come down. When I arrived John and Neil were waiting for me with the car I described. The whole process took less than 2 hours. I would highly recommend Honda Universe to all my friends.. Louis More

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First New Car I went to Honda Universe to purchase my first new car. I was able to get a great deal on a 2018 Honda Civic EX. I went to Honda Universe to purchase my first new car. I was able to get a great deal on a 2018 Honda Civic EX. More

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Great deal My experience at Honda Universe was very good. I was able to get a great deal on HR-V and return my lease. My deal was better than I imagined. Neil wa My experience at Honda Universe was very good. I was able to get a great deal on HR-V and return my lease. My deal was better than I imagined. Neil was excellent and very patient. The manager Ziggy was great too, very personable as well as Jim Orozco. Will definitely return in the future and would highly recommend to my friends and family. More

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Overall good experience. Overall good experience, my sales consultant Neil was very good , got the deal done quick. The only thing was the finance department was very slow too Overall good experience, my sales consultant Neil was very good , got the deal done quick. The only thing was the finance department was very slow took along time to finalize and sign for the vehicle. More

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I had a wonderful experience. i have giving the rating i have based on being greeted at the door, and got helped right away. Everyone was great and professional. I am very gratef i have giving the rating i have based on being greeted at the door, and got helped right away. Everyone was great and professional. I am very grateful for everything everyone did for me to get my new vehicle. More

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Dealership needs some tweaking. Our salesman, Neil was good and absolutely no issues with him but having dealt with other Honda dealerships (currently owning a CRV & Civic), this on Our salesman, Neil was good and absolutely no issues with him but having dealt with other Honda dealerships (currently owning a CRV & Civic), this one could use some tweaking. The closer, Nabil was too fast, too convoluted, too agressive with his numbers akin to purchasing a vehicle like in the “good old days”. He was patronizing when explaining “certified Honda” as when your check engine light goes on at the movies. Some customers are actually knowledgeable about cars and want the facts on coverage not an elementary school explanation. Can’t figure out if they were playing “good guy/bad guy” scenario but it’s a major turn off. With excellent credit, the finance guy quoted too high an interest rate as we knew the current numbers, and when we balked and said we’d finance elsewhere, immediately lowered it a full percentage point with some story about calling his friend and asking for a favor, another major turn off. Lastly, the little things reflect on a dealership. How about looking like a professional organization by having folders with the name Honda Universe on it to put all the customer’s signed paperwork and business cards in, instead of just handing a stack of papers to us to carry out. Other Honda dealerships put your keys on their dealership keychains instead of just handing you a bunch of keys. Free advertising - it’s a no brainer. In the end, love the car and price was more than fair, but there’s no warm and fuzzy feeling about doing business with this dealership or wanting to return again unless changes are made. More

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