Neil Roeder

Nick McGovern was absolutely amazing! From my first visit test driving with my granddaughter, Iridel, to the final sale delivery; I’ve never had such a wonderful experience with Any sales From my first visit test driving with my granddaughter, Iridel, to the final sale delivery; I’ve never had such a wonderful experience with Any salesperson. Nick was patient and helpful, he has great knowledge about the company and the vehicles! When my spouse joined me for the test drive, Nick answered all our questions and explained all the options for purchase and leasing. To take advantage of the federal rebate, we decided to lease. We had a time crunch, since we were leaving the country for a three week vacation, so Nick made note of all our requests and delivered flawlessly! Upon our return, Nick had everything ready! The delivery visit was phenomenal! Everything was explained and demonstrated, and Nick even requested Al’s input, (your top notch maintenance expert). We had a wonderful conversation, and felt so cared for by both gentlemen. Our follow-up after the sale has also been extraordinary. We are still awaiting our new Florida plates for the car, but we are confident Nick will make sure successful delivery is achieved. Nick has followed up with charging questions, and been a fabulous resource, as we learn about our first EV’s idiosyncrasies. We could not have asked for a better experience. It’s been a grand experience from the get-go. Thank you Nick, and the entire support staff. We appreciate your professionalism and attention to detail! More

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Sue is the best! ! Great communication; makes the buying process easy!! I won’t go anywhere else for my next car ! Great communication; makes the buying process easy!! I won’t go anywhere else for my next car More

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Sue was wonderful to work with. She was friendly and very helpful. I would recommend her and Sears to my friends and family. She was friendly and very helpful. I would recommend her and Sears to my friends and family. More

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Danny built a strong & trusting relationship with me by identifying the need for a new car & my want & efficiency I need in this vehicle. He related with me from the on set of decisions to the delivery of identifying the need for a new car & my want & efficiency I need in this vehicle. He related with me from the on set of decisions to the delivery of my vehicle. He kept me posted with all information about the vehicle including pricing. He will be a go to person for everything needed for you car . I recommend Danny any day . A job well done . 👊🏽 More

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Sue made herself available 24/7 for all my questions and concerns. She always responded immediately to questions and in the rare case she didn't know the answer to my question she would promptly get back t concerns. She always responded immediately to questions and in the rare case she didn't know the answer to my question she would promptly get back to me with the answer. Sue brought customer service to a new level. Buying a new car from Sears was an no stress enjoyable experience. More

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This is my first experience with Sears and Mercedes Benz. It has been a pleasure on both counts. I’m very pleased… It has been a pleasure on both counts. I’m very pleased… More

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DO NOT BUY FROM THESE GREEDY xxxxxxxx! worst buying experience ever!!! The GM is a well trained xxxxxxxxxxx worst buying experience ever!!! The GM is a well trained xxxxxxxxxxx More

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I had a great experience. The staff was very welcoming and accommodating with my busy schedule. Nick was exceptional, definitely will encourage family and friends to track him The staff was very welcoming and accommodating with my busy schedule. Nick was exceptional, definitely will encourage family and friends to track him down when they need a vehicle More

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I have purchased 10 cars in the past 10 years. I have never had such a disrespectful interaction on a potential trade. The manager tried to tell me that he would not pay above the bottom of the Ke I have never had such a disrespectful interaction on a potential trade. The manager tried to tell me that he would not pay above the bottom of the Kelley blue book, ‘good’ rating on a car that is less than three years old, has less than 50,000 miles on it, and legitimately is in ‘very good’ condition. He tried to tell me that my car needed new tires. Those tires were replaced 4 months ago. And, I am a return customer. I will not return ever again. More

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Nick made the process quick and easy. The dealership was fair with me and I felt good about the entire experience. Jennifer, in finance, was also great to work with! The dealership was fair with me and I felt good about the entire experience. Jennifer, in finance, was also great to work with! More

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