Neil Xing | Page 4

Jean Marc was excellent. Found the color and vehicle I wanted. He made it happen. Thanks! Found the color and vehicle I wanted. He made it happen. Thanks! More

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Joe Nowlin is phenomenal! !! He's also the manager who had to step in where the salesman (Kirk Saraydaroglu) failed terribly. The salesman told us there was no negotiation of !! He's also the manager who had to step in where the salesman (Kirk Saraydaroglu) failed terribly. The salesman told us there was no negotiation of the price he quoted so we asked for the manager who told us opposite. The salesman didn't know how to operate the vehicle I bought nor was he able to help me get connected to the car. I had to connect on my own and figure out the settings, etc., myself. Audi vehicles require a card with pin to setup. The card was attached to the key. The salesman told me to skip that part and I can do it later after he had me attempt to sign in 7 times ... that's an exact number, I'm not estimating. I had to instruct him on the process by 1st telling him to stop pressing buttons and read the prompts. Once that occurred, I told him the card we needed was on the key inside the building on his desk. When he got out of the car to go get it, I was able to properly begin setting up the connection to my vehicle. Before the sale, I didn't appreciate the fact that he patronized me. I asked a question about the car and his response was "(my name) look, a new car, shiny, it's a new car (my name)". That irritated me. Also, when I finally got home, there was NO charger in my car for the fully electric vehicle I purchased, smh. I texted the salesman with no resolve. The next morning, I called the salesman and he said the office was closed for Christmas Eve but I could come by on Tues for a charger. I told him to call a manager and have the manager call me back. The salesman (Kirk) called me back and said there was no resolution but I could have his personal charger until Tues. I then told Kirk, no. He kept trying to get me to agree so I had to say, "I appreciate the offer but I respectfully decline. I don't want to use someone's personal charger. I want the charger that comes with my car. I asked you for a manager, not for you to call me back. Can you have a manager call me?" There's more that occurred but it would take forever for me to share all. Bottom line, I bought one of the most expensive cars on the lot and got the worst salesman who wasn't knowledgeable, had bad manners, tried to rush through things that were important because he didn't have answers, and was NOT attentive of my needs as a customer. More

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We were extremely pleased with our entire experience at Audi of Rockville. Our Audi sales specialist, Kirk Saray and the entire staff made the process smooth and efficient. Highly recommend this dealership Audi of Rockville. Our Audi sales specialist, Kirk Saray and the entire staff made the process smooth and efficient. Highly recommend this dealership! More

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The sales team of Audi Rockville, is providing professional helps on my trade-in purchase of a new Audi Q7. I am very impressed with their wonderful service and great price offers. My previous Aud professional helps on my trade-in purchase of a new Audi Q7. I am very impressed with their wonderful service and great price offers. My previous Audi car purchase and current trade-in purchase experience says everything I want to rate this dealer, and I will be more than happy to do it again in the future. More

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This was my first experience with Audi Rockville and Audi in general. Kenneth was fantastic to work with and would work with him and the dealership again. Very happy with the process and my new car! in general. Kenneth was fantastic to work with and would work with him and the dealership again. Very happy with the process and my new car! More

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Professional and easy transaction, was able to walk in and buy the car the same day with no hassle and buy the car the same day with no hassle More

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Great vehicle. Though it came with speakers not working and a speaker that’s going to not work shortly along with a subwoofer that’s rattling more than this review. Though it came with speakers not working and a speaker that’s going to not work shortly along with a subwoofer that’s rattling more than this review. I can’t even listen to the news without being annoyed that I heard anything other than my thoughts. More

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My car buying experience with my car from Joe Nowlin completely changed my opinion about the car dealership industry. Not only is Joe knowledgeable about cars…specifically Audi he is one of the kindest completely changed my opinion about the car dealership industry. Not only is Joe knowledgeable about cars…specifically Audi he is one of the kindest people that I have ever met. He made me feel that my customer experience was a top priority. He never made me feel rushed, never made me feel inadequate, never made me feel as if I was a nuisance because I was unsure of what car I wanted to purchase. His knowledge, patience and kindness sealed the deal for me. More

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At every level, sales, finance, service the folks I’ve dealt with are professional, polite and friendly. I’ve purchased two Audi’s from Rockville and intend to go back. Congratulations to Larry Severin an dealt with are professional, polite and friendly. I’ve purchased two Audi’s from Rockville and intend to go back. Congratulations to Larry Severin and his superb team. More

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Great car at a good price, and great service. From looking at the car, the test drive and paper processing, we were in a little over 2 hours. No games. From looking at the car, the test drive and paper processing, we were in a little over 2 hours. No games. More

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