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Nelly Justiniano
Nelly Justiniano at Liberty Honda

Nelly Justiniano | Page 11

Service Advisor

Liberty Honda

71 W Service Rd
Hartford, CT 06120

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4.8
110 Reviews
4.8

110 Reviews

Write a Review

110 Reviews of Nelly Justiniano

October 26, 2025

Dealership Rating
Employee Rating

Really good They were really good. Very informative and did the job Really really good More

by ADAMSESAN112
Recommend Dealer
Yes

Other Employees Tagged: Nelly Justiniano

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Oct 26, 2025

Liberty Honda responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

October 26, 2025

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Employee Rating

I didn't receive any preliminary information about the services and their costs before they were made. The total amount $700+ was way above of what I expected. I brought my car for an oil / filter change More

by vcldsoln
Recommend Dealer
No

Other Employees Tagged: Nelly Justiniano

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Oct 29, 2025

Liberty Honda responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

October 25, 2025

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Employee Rating

Very quick and efficient all my questions and concerns were answered. I did not feel pressure to do anything I did not feel was best. More

by vanessacolon18
Recommend Dealer
Yes

Other Employees Tagged: Nelly Justiniano

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Oct 26, 2025

Liberty Honda responded

Thank you, Vanessa, for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

October 25, 2025

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Employee Rating

Nelly was very pleasant and nice to me on my first visit. Dealership was clean and comfortable. More

by Ralph.guzick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matthew Falcon

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Oct 25, 2025

Liberty Honda responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Liberty Honda, we look forward to having you as a valued customer for many years to come!

October 24, 2025

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Employee Rating

My car is good now thanks guys for your help . ..thank you for your help More

by Luisc_v_8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 24, 2025

Liberty Honda responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

October 23, 2025

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Employee Rating

I don’t trust anything they say about my vehicle and the manager is just as bad. More

by Nicolegiannelli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Chloe Truglio

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Oct 26, 2025

Liberty Honda responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

October 20, 2025

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Employee Rating

All the staff was kind and courteous and knowledgeable and they kept me informed in regards to issues with my vehicle and I was very happy with the service More

by cblesshim3@frontier.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: James Lanzo, Matthew Falcon, Chandler Boutin, Svetlana Reish

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Oct 20, 2025

Liberty Honda responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Liberty Honda, we look forward to having you as a valued customer for many years to come!

October 18, 2025

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Employee Rating

Helpful, transparent, flexible Great experience. Nelly kept me informed throughout the process. I was able to take a walk and come back the dealership, all the while knowing what's going on with the More

by DOMINIC.LAIRD6510
Recommend Dealer
Yes

Other Employees Tagged: Nelly Justiniano

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Oct 18, 2025

Liberty Honda responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Liberty Honda. We look forward to having you as one of our valued customers for many more years to come!

October 14, 2025

Dealership Rating
Employee Rating

Nelly was very professional and helpful. The whole process was very easy and a pleasure. Thank you! More

by Michael.junko
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 14, 2025

Liberty Honda responded

Thanks for sharing your thoughts about your experience with Liberty Honda. We appreciate your business and hope to see you again soon!

October 10, 2025

Dealership Rating
Employee Rating

They went above and beyond to help get my car repaired and were a big help with dealing with the warranty company! More

by BCOX20296
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: James Lanzo, Chloe Truglio, Matthew Falcon, Chandler Boutin, Svetlana Reish

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Oct 10, 2025

Liberty Honda responded

Thank you for choosing Liberty Honda. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

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