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Nelly Justiniano
Nelly Justiniano at Liberty Honda

Nelly Justiniano | Page 3

Service Advisor

Liberty Honda

71 W Service Rd
Hartford, CT 06120

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4.8
64 Reviews
4.8

64 Reviews

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64 Reviews of Nelly Justiniano

February 01, 2026

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Purchased my Honda CRV from liberty honda and have been servicing my car with them for last 2 years , really happy with the dealership and the servicing team for being transparent and providing clear detai More

by nairjayshanker
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Recommend Dealer
Yes
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Feb 01, 2026

Liberty Honda responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Liberty Honda.

January 31, 2026

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I was taken in time and the service was excellent! Thanks Nelly!!! The waiting room was clean and welcoming! I rally appreciate all the staff, but Nelly took care of me and was truly amazing! More

by CSSLADY1_1
Recommend Dealer
Yes

Other Employees Tagged: Nelly Justiniano

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Feb 01, 2026

Liberty Honda responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

January 31, 2026

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Nelly was nice but said she was giving me a discount (total to be ~$2,300) but I paid original quote of ~$2,600. Day after getting new tires, pressure light continually went off while traveling... disap More

by kobrien2424
Recommend Dealer
No

Other Employees Tagged: Nelly Justiniano

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Feb 04, 2026

Liberty Honda responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

Feb 06, 2026

Liberty Honda responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

Feb 06, 2026

kobrien2424 responded

When paying for the service, I mentioned the discrepancy in the charge to the woman at the checkout window. She went to speak with someone in the service center, came back and said that the original point person, Nelly, had left and no one else was available. She asked if someone could call me to discuss and I said yes, but I never received a call. Had someone from the dealership addressed this issue at the time, there likely would not have been an issue. I am not unreasonable but was given a break on the price and was disappointed that it was not applied in the end, as stated. Sure, someone can call but not sure what could come of it.

January 29, 2026

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The staff were very helpful and I appreciated their cooperation. Good communication throughout the process. I would definitely recommend Liberty Honda to my friends. More

by PAULHUTCHEON
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Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Christian Diaz, Chandler Boutin

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Jan 29, 2026

Liberty Honda responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

January 29, 2026

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At this visit, the service was great. The reps were courteous and kind and the facility was clean and accommodating. More

by tharrisshannon1
Recommend Dealer
Yes

Other Employees Tagged: Nelly Justiniano

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Jan 29, 2026

Liberty Honda responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Liberty Honda, we look forward to having you as a valued customer for many years to come!

January 28, 2026

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Service was better than expected. My advisor was professional, and kept me informed about my service More

by LEOWALTON45
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Recommend Dealer
Yes
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Jan 28, 2026

Liberty Honda responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

January 25, 2026

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Very good, efficient service. I also found that their thorough safety check found that I desperately needed front brakes. More

by williamgaudette0507
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Recommend Dealer
Yes
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Jan 25, 2026

Liberty Honda responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Liberty Honda to be a positive one. Please don't hesitate to reach out if you need anything else.

January 18, 2026

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Excellent communication, explanation of what needed to be done and price. Pleasant waiting room conditions. More

by tccurtis1
Recommend Dealer
Yes

Other Employees Tagged: Nelly Justiniano

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Jan 19, 2026

Liberty Honda responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Liberty Honda.

January 09, 2026

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Good service. Addressed issue at hand. Communicated throughout the process Overall a good experience without issues More

by edwardskhary
Recommend Dealer
Yes

Other Employees Tagged: Nelly Justiniano

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Jan 11, 2026

Liberty Honda responded

Edward, it has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Liberty Honda. We look forward to having you as a valued customer for many years to come!

January 07, 2026

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I like the quick response from the honda team. They were able to answer my questions. I also liked how they sent a personalized video while working on my car! More

by Kelli
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Recommend Dealer
Yes

Other Employees Tagged: Tim Leyden

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Jan 08, 2026

Liberty Honda responded

Thanks for sharing your thoughts about your experience with Liberty Honda. We appreciate your business and hope to see you again soon!

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