Neyma Cuello | Page 17

Mechanics are not well trained They do not know how to do a proper diagnostic of your car do a proper diagnostic of your car More

by jfherrera11 Verified Customer Verified Customer

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I waited over two hours before anyone even acknowledged my car. After that, I was told I’d need to leave it without being offered a loaner—despite it being under warranty. Since then, I’ve had to call more my car. After that, I was told I’d need to leave it without being offered a loaner—despite it being under warranty. Since then, I’ve had to call more than six times just to get an update, but all I reach is an automated message. I’m currently paying out of pocket for a rental with no information on my vehicle’s status. No one returns calls or follows up. More

by Scott- Verified Customer Verified Customer

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Communication was terrible - I didn’t receive updates or call backs for over 24 hours after dropping my car off. Left 5 messages until we received a call back. call backs for over 24 hours after dropping my car off. Left 5 messages until we received a call back. More

by Santangelo Verified Customer Verified Customer

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Linda Rodriguez in warranty department is absolutely wonderful and Gracie Casanova Service Director did everything possible to accommodate me !!! wonderful and Gracie Casanova Service Director did everything possible to accommodate me !!! More

by HAP Verified Customer Verified Customer

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Costumer service always gently and attentively,help me with all questions and the service of my car was fantastic thank you Hollywood’s jeep with all questions and the service of my car was fantastic thank you Hollywood’s jeep More

by JMPATINO76 Verified Customer Verified Customer

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Car had problem with the hybrid system and they did everything they could to get it fixed as soon as possible everything they could to get it fixed as soon as possible More

by MCALEF Verified Customer Verified Customer

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Really Bad customer service! !!! There's no way to talk to anyone, no one knows anything about your car, they don't answer calls and you have to go in person to realize they have !!! There's no way to talk to anyone, no one knows anything about your car, they don't answer calls and you have to go in person to realize they have no communication with the specialists. My car went two weeks without any mechanic checking it, when Neyma told me it was a one to two day diagnostics, not even the manager has any idea how to have a good customer service, Neyma is unfriendly. The worst place I would never go back to again. Terrible! More

by keyla Esser Verified Customer Verified Customer

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Organized Clean Very on time Trust Worthy Fast Working Knows how to communicate with time and what needs to be done to the vehicle Working Knows how to communicate with time and what needs to be done to the vehicle More

by jas.rubino Verified Customer Verified Customer

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The car needed service on the electrical system and they made accommodations to have it tested early and get to work on it and get it out with in 2 days made accommodations to have it tested early and get to work on it and get it out with in 2 days More

by MCALEF Verified Customer Verified Customer

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I’m not very happy with my lease. I got 3 recalls already, need to find a better deal and I hope you guys can help me! I got 3 recalls already, need to find a better deal and I hope you guys can help me! More

by gabbirosi Verified Customer Verified Customer

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