Neyma Cuello | Page 19

Neyma and Jorge We’re great. I received my vehicle on the date and quoted price as promised. I received my vehicle on the date and quoted price as promised. More

by stacey66_ Verified Customer Verified Customer

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She was very professional and courteous. Very helpful and delightful to deal with. Great person to speak with and knowledgeable Very helpful and delightful to deal with. Great person to speak with and knowledgeable More

by Farr2468 Verified Customer Verified Customer

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Amazing experience! Im very happy with the attention and the staff. I Highly recommend Hollywood Chrysler Jeep dealer! Im very happy with the attention and the staff. I Highly recommend Hollywood Chrysler Jeep dealer! More

by LEONARDOREGALADO12 Verified Customer Verified Customer

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Very responsive to the customer needs and timely responses , Thank you very much. Kind regards. responses , Thank you very much. Kind regards. More

by jlsnmchang Verified Customer Verified Customer

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Excellent sales and Finance guys. Amazon Very fast services, relax people, no presure. Ball this guys are the best in jeeps in all florida Amazon Very fast services, relax people, no presure. Ball this guys are the best in jeeps in all florida More

by luis_thielen Verified Customer Verified Customer

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Great customer service. She was very helpful. She was excellent the best customer service I ever had She was very helpful. She was excellent the best customer service I ever had More

by garciareyesomar Verified Customer Verified Customer

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Everyone is always friendly and welcoming, from the parts dept, to the service advisors to the cashiers. dept, to the service advisors to the cashiers. More

by mchesal Verified Customer Verified Customer

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Great people who came to help and made sure what I needed was done and I am truly grateful and appreciate all who helped. was done and I am truly grateful and appreciate all who helped. More

by poohbiepooh Verified Customer Verified Customer

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The dealership is very nice. Employees are attentive and knowledgeable. Their service department has gone down quite a bit. I am not sure what happened, but that is usually manag Employees are attentive and knowledgeable. Their service department has gone down quite a bit. I am not sure what happened, but that is usually management. We’re only as strong as our weakest link. More

by DURAN0 Verified Customer Verified Customer

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I had an absolutely terrible experience with this dealership's service department. Neyma, the person assigned to help me, displayed extremely poor customer service. She failed to answer calls or prov dealership's service department. Neyma, the person assigned to help me, displayed extremely poor customer service. She failed to answer calls or provide timely updates on the status of my car. After I left my car ( I drove the car and started fine), she messaged me a few hours later stating that my car's starter was blown and quoted $2,000 for the repair. It then took 24 hours of trying to reach her before I could approve the repair. When I asked for an estimated completion time, Neyma never provided one. After multiple calls, she finally messaged me to say the car was ready, claiming there were no warning lights on the dashboard. However, when I arrived to pick up the car, the dashboard was lit up with multiple warning lights, and Neyma was not even present. Fortunately, Stacy, another staff member, tried her best to assist me and was much more helpful. I left my car again so they could investigate the dashboard issue, but the follow-up process was exhausting. For the next two days, I repeatedly called to get updates, only to receive no response. Even messages left for Brandon, the manager, were ignored. Ultimately, I decided to take my car to a local mechanic, who discovered that the issue was a simple $17 sensor in the rear, quickly fixing the problem. This experience has completely shattered my trust in this dealership. If you’re considering leaving your car here for service, be prepared for poor communication, unresponsiveness, and prolonged delays. I was even considering purchasing a Jeep, but after this ordeal, I wouldn’t risk ever needing service from this dealership again. Not all dealerships are like this—my husband owns a Honda, and his service experiences have been consistently outstanding. Sadly, this place falls far below that standard. More

by SABRINAGMARTIN Verified Customer Verified Customer

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