Nic Botusan | Page 14

EXCELLENT SERVICE ....NICK - ERICA - RICHARD & DAVID WERE OUTSTANDING AND THE TRANSACTION WAS SEAMLESS...... THE SERVICE WAS EXCELLENT.....PRICE WAS VERY GOOD AND THE T ....NICK - ERICA - RICHARD & DAVID WERE OUTSTANDING AND THE TRANSACTION WAS SEAMLESS...... THE SERVICE WAS EXCELLENT.....PRICE WAS VERY GOOD AND THE TREATMENT WAS SUPERB More

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A-1 Customer Service! I experienced some of the best customer service from a dealership at MBOTW. MBOTW has set the mark for what a car buying experience should be! I experienced some of the best customer service from a dealership at MBOTW. MBOTW has set the mark for what a car buying experience should be! More

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Great! Great costumer appreciation They indeed did what ever it took to make the sale... Kept in touch and did follow up.. Mereces Benz of The Woodlands Great costumer appreciation They indeed did what ever it took to make the sale... Kept in touch and did follow up.. Mereces Benz of The Woodlands is the best! More

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Wonderful Service! My experience at Mercedes-Benz of The Woodlands far exceeded my expectations. From the moment I walked in the doors until I drove my car off the showr My experience at Mercedes-Benz of The Woodlands far exceeded my expectations. From the moment I walked in the doors until I drove my car off the showroom floor, their exceptional customer service was unwavering. The time and attention they invested to make my experience easy and enjoyable was worth the 3 hour drive. More

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Simply The Best!!!! I had the best experience and Shawna made it seem so easy. She was understanding, caring, and most of all FUNNY. The whole crew from management to fin I had the best experience and Shawna made it seem so easy. She was understanding, caring, and most of all FUNNY. The whole crew from management to finance treated my wife and I with class. As long as Shawna is there, she will always get our business. More

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Love Shawna!!! Shawna was so down to earth and absolutely the best! I will not buy another car from anyone else but her!! The team helped us out a lot!!! Shawna was so down to earth and absolutely the best! I will not buy another car from anyone else but her!! The team helped us out a lot!!! More

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Stress free Dealing with Shawna made the car buying experience very simple and relaxing. She was very laid back and didn't make me feel like I was being SOLD a ca Dealing with Shawna made the car buying experience very simple and relaxing. She was very laid back and didn't make me feel like I was being SOLD a car. I was getting the car I wanted and she handled everything that we threw at her with grace and a sense of humor. This dealership is amazing! They really care about the customers and they know how to show it. We loved all the free shirts and the little one loved her Mercedes Benz teddy bear. All dealerships should take a look at this place and see how it's supposed to be done. More

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Exceptional experience and care in CPO purchase process I had identified the vehicle I was interested in; called and spoke with Alex Lindenmuth. He even stayed late for me to see and test the car. I was ple I had identified the vehicle I was interested in; called and spoke with Alex Lindenmuth. He even stayed late for me to see and test the car. I was pleased. Alex was informative and courteous. The purchase process was clear and straightforward. I found Alex to be a trustworthy salesman. Harry St. Clair also provided exceptional service in the finance process. Their tech person, Anthony, also provided an excellent explanation of the car's features. My thanks to Nic Botusan and all of the team for such a great purchasing experience. This is a very warm, professional, family-feel and hospitable dealership! This is my first MB and I am very pleased and enjoying the car. Thank you so much! - Mary More

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Worst Experience Ever at a Mercedes Dealership Having purchased over 300 cars for myself and my companies, and being an avid collector of exotic and classic cars, I consider myself most qualified t Having purchased over 300 cars for myself and my companies, and being an avid collector of exotic and classic cars, I consider myself most qualified to leave this opinion about MBTW. I recently went to their dealership to have my S550 serviced and to purchase a SUV. I was told by the salesman that MBOTW prices their used cars so low that they only have a maximum of a $1k profit built in to the asking price. This is absurd! I purchased a 2015 GMC Yukon Denali.The used SUV I regretfully purchased had to have a new transmission a week later, and it took the dealership over a month to provide me with the 2nd key and a disk for the NAV to work. It's been in the shop 3 times in the first month at the GMC dealership, and still has issues. For financing, I asked to meet with the F&I Manager (Finance & Insurance) before completing an application. I explained to her that I had excellent credit and that I only wanted the ap submitted to one bank, and no others. Having promised she would do so, I find out hours later that they had submitted my application to approximately five banks; most of which marked the inquiry not as an auto loan, but as personal loan; consumer loan, and etc. The various types of inquiries caused my FICO score to go down over 15 points for 3 years! I've reached out to the Owner/G.M. over three times and despite assurances given me, he has not called me for going on three-(3) months. Intending to file suit. This is the most unprofessional Mercedes dealership I have ever dealt with, in over 20 years of owning Mercedes Benz and other cars. I would recommend you go to another dealership that is befitting of the Mercedes Benz brand. My experience was akin to one at a corner used car lot. More

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First class experience. We flew into Houston airport and were chauffeured to the dealership by their driver. We had decided on a car that we saw online and worked with Nelso We flew into Houston airport and were chauffeured to the dealership by their driver. We had decided on a car that we saw online and worked with Nelson over the phone prior to our trip. The car was exactly as it was presented and in pristine condition as a Certified Preowned Mercedes. We were very pleased with our treatment while there. The dealership has an in-house massage therapist, an accessories shop and a coffee/fruit bar for their customers. Nelson was informative and answered all of our questions satisfactorily. We believe we got a very good deal on our car and plan to use this dealership in the future...we hope Nelson stays with them for a long time! More

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