Nic Botusan | Page 14

Pleasant 1st time buyer experience About a month prior, I had previously exchanged emails with Kriss Arbury in relation to a different pre owned automobile and while he was responsive t About a month prior, I had previously exchanged emails with Kriss Arbury in relation to a different pre owned automobile and while he was responsive to my request for additional information, he was not blowing my Inbox up with wasted emails as some dealers had done. In an interesting twist, I was not initially in the market for a Mercedes, however a test drive, on a whim, the previous weekend reeled me in. I called Kriss and inquired about a pre owned MB unit on their lot. Just like the month prior, he was responsive and said come by and drive it. Upon the initial meeting and throughout the process, Kriss was unpretentious and easy to work with. Kriss encouraged me to take the vehicle when I mentioned that I wanted my mechanic to look it over and said very confidently, "because it's a CPO, whatever they find, if anything, we will fix it." I did end up purchasing the vehicle from Kriss and MB of the Woodlands and to be honest, prior to entering the dealer, I had already experienced a disappointing interaction with a Benz dealer to the south of them, based on that event I had decided that if MBoTW customer service was lacking in any manner, I had planned to throw in the towel and look elsewhere after the new year. The entire MBoTW's group that I interacted with were professionals and as a 1st time owner, I believe they represent the brand well! More

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First time Great experience! Kriss was patient, knowledgeable, timely and followed through on everything he said he would do. The drive to the Woodlands was pret Great experience! Kriss was patient, knowledgeable, timely and followed through on everything he said he would do. The drive to the Woodlands was pretty far for us, but boy are we happy! More

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EXCELLENT SERVICE ....NICK - ERICA - RICHARD & DAVID WERE OUTSTANDING AND THE TRANSACTION WAS SEAMLESS...... THE SERVICE WAS EXCELLENT.....PRICE WAS VERY GOOD AND THE T ....NICK - ERICA - RICHARD & DAVID WERE OUTSTANDING AND THE TRANSACTION WAS SEAMLESS...... THE SERVICE WAS EXCELLENT.....PRICE WAS VERY GOOD AND THE TREATMENT WAS SUPERB More

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A-1 Customer Service! I experienced some of the best customer service from a dealership at MBOTW. MBOTW has set the mark for what a car buying experience should be! I experienced some of the best customer service from a dealership at MBOTW. MBOTW has set the mark for what a car buying experience should be! More

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Great! Great costumer appreciation They indeed did what ever it took to make the sale... Kept in touch and did follow up.. Mereces Benz of The Woodlands Great costumer appreciation They indeed did what ever it took to make the sale... Kept in touch and did follow up.. Mereces Benz of The Woodlands is the best! More

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Wonderful Service! My experience at Mercedes-Benz of The Woodlands far exceeded my expectations. From the moment I walked in the doors until I drove my car off the showr My experience at Mercedes-Benz of The Woodlands far exceeded my expectations. From the moment I walked in the doors until I drove my car off the showroom floor, their exceptional customer service was unwavering. The time and attention they invested to make my experience easy and enjoyable was worth the 3 hour drive. More

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Simply The Best!!!! I had the best experience and Shawna made it seem so easy. She was understanding, caring, and most of all FUNNY. The whole crew from management to fin I had the best experience and Shawna made it seem so easy. She was understanding, caring, and most of all FUNNY. The whole crew from management to finance treated my wife and I with class. As long as Shawna is there, she will always get our business. More

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Love Shawna!!! Shawna was so down to earth and absolutely the best! I will not buy another car from anyone else but her!! The team helped us out a lot!!! Shawna was so down to earth and absolutely the best! I will not buy another car from anyone else but her!! The team helped us out a lot!!! More

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Stress free Dealing with Shawna made the car buying experience very simple and relaxing. She was very laid back and didn't make me feel like I was being SOLD a ca Dealing with Shawna made the car buying experience very simple and relaxing. She was very laid back and didn't make me feel like I was being SOLD a car. I was getting the car I wanted and she handled everything that we threw at her with grace and a sense of humor. This dealership is amazing! They really care about the customers and they know how to show it. We loved all the free shirts and the little one loved her Mercedes Benz teddy bear. All dealerships should take a look at this place and see how it's supposed to be done. More

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Exceptional experience and care in CPO purchase process I had identified the vehicle I was interested in; called and spoke with Alex Lindenmuth. He even stayed late for me to see and test the car. I was ple I had identified the vehicle I was interested in; called and spoke with Alex Lindenmuth. He even stayed late for me to see and test the car. I was pleased. Alex was informative and courteous. The purchase process was clear and straightforward. I found Alex to be a trustworthy salesman. Harry St. Clair also provided exceptional service in the finance process. Their tech person, Anthony, also provided an excellent explanation of the car's features. My thanks to Nic Botusan and all of the team for such a great purchasing experience. This is a very warm, professional, family-feel and hospitable dealership! This is my first MB and I am very pleased and enjoying the car. Thank you so much! - Mary More

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