Nick Burba

I had a very DISAPPOINTING and DISTRESSING experience with this dealership. From the very first day I arrived to the dealership, the first person I met was Caylie Salazar who is very GOSSIPY young wo with this dealership. From the very first day I arrived to the dealership, the first person I met was Caylie Salazar who is very GOSSIPY young woman who DISTORTS information, and she was the first person I met when I arrived at the dealer for first time. Then I met the Customer Advisor, Stacy -Ann Bonner, was ENTIRELY FOCUSED ( I was completely BLIND with this lady and I had no idea what she was CAPABLE of to EARN her COMMISSION)convincing me to purchase a new battery.I repeatedly told her that my car DID NOT NEED ONE. I was pressured by the Body Shop Manager, Carlos Caballero (very rude and rough guy by the way, with 0 modals) by a phone call on 10/21/25 ), who told me that if I didn't BUY it, my car couldn't be programmed and would be LEFT outside. So, in other words I had to pay the amount of $1,216.38 for something my var NEVER needed. On top of that, I had to bring the car back a second time and pay an additional $107, yet the car is STILL not properly repaired. Additionally,Gracie, Stacey and Carlos plague tried to challenge my intelligence by claiming the NOISE was caused by the brakes, when the brakes have never had any issues. On top of that, they attempted to MAKE ME pay even more, trying to take more money from me. During my visit, a mechanic named Chris ( another Spanish guy and unluckily I could not find his last name ) acted extremely DISRESPECTFULLY (10/25/25),even SPITTING near me and saying he didn't want to deal with me. Instead of addressing this behavior, the GENERAL MANAGER Nick Burba, DEFENDED it and told me to take MY CAR SOMEWHERE ELSE.On top of that, he called me STURBBORN" in front of my daughter. I said "WOW" for myself- but let see it later on who is or who is not? Later, Grace Casanova canceled my APPROVED RENTAL car simply because I shared my HONEST FEEDBACK, causing me SERIOUS personal and family issues, including missing college classes and work. How does the General Manager expect me to change my review when the service quality they provide is far BELOW POOR? All of these people ABUSE the positions they hold to take ADVANTAGE of and HARM customers. This place SHOWS NO PROFESSIONALISM, ETHICS, or RESPECT for CUSTOMERS. THIS IS JUST THE BEGINNING- I WILL MAKE SURE MYN MONEY IS RECOVERED AND MY VEHICLE REPAIRED PROPERLY. I have " ZERO COMPASSION " when I do know I'm right. 'I'll end by saying this: FOOL ME ONCE,AND YOU MUST BE A MAGICIAN - BUT IT WON'T HAPPEN AGAIN.'' More

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Horrible and I will share my experience with someone else,but it won't be with anyone who workshop at the dealership. Good bye for now. Feel free to ask : -Stacey Ann because she was fast enough to else,but it won't be with anyone who workshop at the dealership. Good bye for now. Feel free to ask : -Stacey Ann because she was fast enough to laugh at me when she made me to invest in something that my car didn’t need it, - you might ask to Carlos, he was pushed out to force me out to buy a battery as well. - You have Gracie as well ( very impolite as too) she will know better than me when she canceled the Uber without any reason to do it -or may be the GM who was capable to offense me in front of my daughter - Also, you have Chris too, the one spat while talking to me because he was angry with my concerns about the situation. - There Carlie as well who’s is extremely Gossip Girl at the dealership. It’s very low level too You guys have a lot people to ask about it. - In addition to the review, do you best to find out who drove my car without my consent. The mileage was 193 less than when I was there for second time. I do have more,but a lot more to do with it but I will save up for later . Good luck!! More

by gabyalondra2011 Verified Customer Verified Customer

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This is the 2nd truck I've gotten from Hollywood Chrysler Jeep, within 5 months. That, in itself, should describe my experience at the dealer. No matter where I've purchased a vehicle, I just wish the time/p Jeep, within 5 months. That, in itself, should describe my experience at the dealer. No matter where I've purchased a vehicle, I just wish the time/process wasn't all day. More

by Kimberley Verified Customer Verified Customer

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This is the worst Dealer… i would never recommend any one to go there and get a car to go there and get a car More

by nanii0311 Verified Customer Verified Customer

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Excellent servIce and follow up to customers. Car was ready same day and no waiting . Car was ready same day and no waiting . More

by julior.bermudez Verified Customer Verified Customer

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Jordan in service is amazing and Ryan Atkins general sales manager made sure everything got done for me! sales manager made sure everything got done for me! More

by Sighegg Verified Customer Verified Customer

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This was the worst experience I've ever had with a business. They'll damage your car, disrespect you and refuse to even try to make things right. They should be shut down. They sold me a car that had business. They'll damage your car, disrespect you and refuse to even try to make things right. They should be shut down. They sold me a car that had a faulty evaporator, said it would be a quick and easy fix. They had my car for 6 weeks and damaged my dashboard in the process of "fixing" it. When they told me it was ready to pick up, the car wasn't even put together properly. The cover on the airbag was broken and hanging off. They attempted to zip tie it back together right in front of me. The steering column wasn't properly tightened down and the shaft was grinding. If we didn't notice it, it could've led to a dangerous situation and a lawsuit. This dealership doesn't care about safety, customers, integrity or anything but screwing people over for money. Avoid them at all cost. Every single person we dealt with there was absolutely horrible. Except the cashiers. More

by COURT.HEATHER1 Verified Customer Verified Customer

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Best Jeep Dealership in the world GONZALO and RACHEL got me the best deal as a FIRST TIME car buyer HIGH RECOMMEND!!! me the best deal as a FIRST TIME car buyer HIGH RECOMMEND!!! More

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Nick Burba was clear, direct, and honest—some pressure but straightforward and respectful guy! He truly went above and beyond to ensure I felt taken care of! Thank you Hollywood Chrysler Jeep!! but straightforward and respectful guy! He truly went above and beyond to ensure I felt taken care of! Thank you Hollywood Chrysler Jeep!! More

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If you’re looking for someone who delivers not just a great deal but also top-tier customer service, I highly recommend working directly with GM Nick Burba. Thank you again, Nick, for making this such a great deal but also top-tier customer service, I highly recommend working directly with GM Nick Burba. Thank you again, Nick, for making this such a positive and unforgettable experience! More

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