We’ve had our vehicle serviced there for the past 14 yrs.
Always great service.
Always great service.
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by kmsm02
Verified Customer
Verified Customer
Service Price Transparency
Aug 22, 2024 -
Jackson Acura responded
We deeply appreciate your loyalty over the past 14 years. Thank you for trusting us with your vehicle's service; it truly means the world to us. We're committed to maintaining the high standards that have kept you coming back, and we're grateful for the opportunity to continue serving you in the years ahead. Your support and trust inspire us to keep delivering the best possible service.
Looking forward to welcoming you back!
Warm Regards,
Jackson Acura Team
I have always been treated well at Jackson Acura.
They explain the work to be done and provide accurate price estimates.
They explain the work to be done and provide accurate price estimates.
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by kwcampbe
Verified Customer
Verified Customer
Service Price Transparency
Sep 03, 2024 -
Jackson Acura responded
Thank you for your kind words and for being a valued customer! We’re delighted to hear that you’ve consistently received excellent service at Jackson Acura. Providing clear explanations and accurate price estimates is a key part of how we ensure a transparent and trustworthy experience for our customers.
If you have any further questions or need assistance, please don't hesitate to reach out. We look forward to continuing to serve you with the same high level of care and attention!
Warm Regards,
Jackson Acura Team
Back when they serviced my 2007 MDX I thought they were
the best ever, even so much that after I got Tboned I bought another MDX (used). I scheduled the service with a female service writer to check out th
the best ever, even so much that after I got Tboned I bought another MDX (used). I scheduled the service with a female service writer to check out the exhaust because I smell it in the cabin while driving. I was a couple days late and she was off that day, my bad. Nick challenged the issue and said they all do that, that it wasn’t worth even taking it for a test drive to confirm or deny. I left the car there for an oil change and the general inspection. I have the car back, still smelling exhaust. Girl friend doesn’t like riding in it. Not sure what to do next. Until now, I had always received exemplary service from you guys to the point that I bragged about it to everyone. My best friend’s daughter, Lauren Armitage, but a new one from you couple years back when she graduated college. I am no longer saying good things about y’all. Bummer.
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by Steve
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Female Service Writer
Sep 03, 2024 -
Jackson Acura responded
Thank you for sharing your feedback, and I apologize for the delay in our response. We genuinely appreciate your past support and are deeply sorry to hear about your recent experience. It’s concerning to learn that the issue with your exhaust system was not properly addressed, and we understand your frustration given the high standards you’ve come to expect from us.
We strive to provide exceptional service and accurate diagnoses, and it’s clear we fell short this time. We would like to make this right for you and would appreciate the opportunity to revisit your vehicle's issue. Please reach out to us directly so we can identify and address the problem and ensure your concerns are resolved to your satisfaction.
Thank you for bringing this to our attention, and for your past loyalty. We are committed to regaining your trust and look forward to the chance to restore your confidence in our service.
Warm Regards,
Jackson Acura Team
Nick kept me updated about my car progress and they did a
nice job washing it complimentary!
nice job washing it complimentary!
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by PamE9
Verified Customer
Verified Customer
Aug 07, 2024 -
Jackson Acura responded
Thank you for your kind words! We’re thrilled to hear that Nick’s updates on your car's progress and the complimentary wash contributed to a positive experience. At Jackson Acura, we strive to offer top-notch service and ensure our customers feel well-informed and valued throughout their visit. Your satisfaction is our priority, and we’re glad we could meet your expectations.
If you have any additional questions or need further assistance, please don't hesitate to reach out. We look forward to welcoming you back!
Warm Regards,
Jackson Acura Team
Excellent Golden all the staff and mechanics where very
professional and awesome would recommend folks any time
professional and awesome would recommend folks any time
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by Kenneth
Verified Customer
Verified Customer
Service Price Transparency
Aug 07, 2024 -
Jackson Acura responded
Thank you for your glowing review! We're delighted to hear that you had such a positive experience with our team. At Jackson Acura, we pride ourselves on delivering exceptional service, and it’s wonderful to know that our staff and mechanics met your expectations. Your recommendation truly means a lot to us, and we appreciate your support. Should you need any further assistance or have more feedback to share, please don’t hesitate to reach out. We look forward to serving you again!
Warm Regards,
Jackson Acura Team
Overall a very professional and honest service center.
Yvonne provided exceptional customer experience. I’ve enjoyed each visit thus far.
Yvonne provided exceptional customer experience. I’ve enjoyed each visit thus far.
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by TT
Service Price Transparency
Jul 29, 2024 -
Jackson Acura responded
Thank you for your positive feedback! We're delighted to hear that you found our service center professional and honest. It's great to know that Yvonne provided you with an exceptional customer experience. We truly appreciate your continued trust and are pleased that you've enjoyed each visit.
If you need any further assistance, please don't hesitate to reach out. We look forward to serving you again in the future!
Warm Regards,
Jackson Acura Team
It's always a pleasure to work with Nick.
He's always there and always helpful.
He's always there and always helpful.
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by dhailey
Verified Customer
Verified Customer
Service Price Transparency
Jul 29, 2024 -
Jackson Acura responded
Thank you for your kind words! We're thrilled to hear that your experience with Nick has been consistently positive. Providing reliable and helpful service is our top priority, and we're glad Nick has been able to meet your expectations.
If you need any further assistance or have additional feedback, please feel free to reach out. We look forward to continuing to serve you!
Warm Regards,
Jackson Acura Team
Very good service dept.
Nick is always friendly and professional. While the work was unexpected, it was completed the same day as the service I had scheduled without the n
Nick is always friendly and professional. While the work was unexpected, it was completed the same day as the service I had scheduled without the need to return. Was provided a loaner as the work was going to take all day. Very much appreciated as I had errands to run.
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by Dave Greer
Service Price Transparency
Jul 31, 2024 -
Jackson Acura responded
Thank you for sharing your positive experience with us! We're thrilled to hear that you found our service department to be very good and that Nick was always friendly and professional. It's great to know that even though the work was unexpected, it was completed on the same day as your scheduled service without needing a return visit. We're also glad to hear that you appreciated the loaner vehicle, allowing you to run your errands while your car was being serviced.
If you need any further assistance, please don't hesitate to reach out. We look forward to continuing to provide you with excellent service in the future!
Warm Regards,
Jackson Acura Team
Scheduled appointment online.
They evaluated the problem quickly and provided a text message with a link so I could read the technician’s observations and see a video clip of the
They evaluated the problem quickly and provided a text message with a link so I could read the technician’s observations and see a video clip of the issue. The repair recommendation was clear as were costs. The service manager followed up as well. I approved the service action on the web. The repair was made quickly and my car was returned to me cleaned and ready to go. Car has performed well since the repair.
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by DrewG
Verified Customer
Verified Customer
Service Price Transparency
Jul 31, 2024 -
Jackson Acura responded
Thank you for sharing your detailed experience with us! We're pleased to hear that our online scheduling system worked well for you and that our team quickly evaluated the problem with your vehicle. We strive to keep our customers informed every step of the way, so it's great to know that you found the technician’s observations, video clip, and repair recommendations clear and helpful. We're glad the approval process was seamless and that the repair was completed promptly.
If you need any further assistance, please don't hesitate to reach out. We look forward to serving you again in the future!
Warm Regards,
Jackson Acura Team
The technician did not replace my oil filler cap.
I’ve been advised to replace a suspension part prematurely. Your costs for major service is out of line with other repair shops. I will be taking my
I’ve been advised to replace a suspension part prematurely. Your costs for major service is out of line with other repair shops. I will be taking my vehicle to an Acura/Honda specialist at a non dealer location for my 105K service.
This site would not allow me to change my cookie preferences.
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by TRALLUMS1
Verified Customer
Verified Customer
Service Price Transparency
Aug 07, 2024 -
Jackson Acura responded
Dear TRALLUMS1,
I am deeply sorry to hear about your recent experience with our service department. This does not meet the standard of excellence we strive for at Jackson Acura, and I sincerely apologize for the frustration and disappointment you’ve encountered.
Your feedback is incredibly important to us, and we would like to understand more about what happened to address and resolve your concerns. Please contact me directly so we can discuss your experience in detail and work towards a satisfactory resolution.
We are committed to providing exceptional service and would appreciate the opportunity to connect with you to earn back your trust and business. Thank you for bringing this to our attention, and we hope to resolve this matter to your satisfaction.
Respectfully,
Rodney Jones
Service Manager
(678) 259-9391
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26 yrs, 9 mos
Been in the Dealership roles since 1978-Service Advisor-Service Manager-Body shop Estimator-Been at Jackson Acura for 9 years 
