Nick Covino
Nick Covino at Jackson Acura

Nick Covino | Page 30

Service Advisor

Jackson Acura

10900 Alpharetta Hwy
Roswell, GA 30076

4.8
1,693 Reviews

Committed to customer satisfaction and strive for the best relationships with YOU the client Knowledge of the Acura line comes Experience

4.8

1,693 Reviews

Write a Review

Dealership Experience

26 yrs, 9 mos

Industry Experience

48 yrs, 5 mos

Specialties & Trainings

Been in the Dealership roles since 1978-Service Advisor-Service Manager-Body shop Estimator-Been at Jackson Acura for 9 years

1693 Reviews of Nick Covino

March 25, 2024

Dealership Rating
Employee Rating

Usually service is great but felt like was overcharged for oil change. And not sure if was credited back for difference. Didn’t notice on statement. Prefer the Acura service off Cobb parkway More

by msldgarcia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rodney Jones, Cody Johnson, Yvonne Russell , Cameron Hilden

Mar 29, 2024

Jackson Acura responded

Thank you for taking the time to leave this review. We appreciate your feedback and apologize for any inconvenience you experienced. Our goal is to deliver exceptional service at competitive prices, and we regret if your recent oil change didn't meet your expectations. Your satisfaction is paramount to us, and we'd like to ensure that any discrepancies are promptly addressed. Please don't hesitate to contact our team, and we'll gladly investigate this matter further for you. Thank you for bringing this to our attention - We hope to have the opportunity to serve you better in the future. Warm Regards, Jackson Acura Team

March 12, 2024

Dealership Rating
Employee Rating

Great, prompt service with a smile! Nick, Yvonne, and the entire service team at Jackson Acura are terrific. More

by NMB
Recommend Dealer
Yes

Other Employees Tagged: Nick Covino

May 26, 2024

Jackson Acura responded

Thank you for your kind words! We're delighted to hear that you received great, prompt service with a smile from Nick, Yvonne, and the entire service team. At Jackson Acura, we strive to provide exceptional customer service, and it's wonderful to know that our team has made a positive impact on your experience. We truly appreciate your support and look forward to continuing to serve you with the same level of excellence in the future. If you ever need anything else, please don't hesitate to reach out! Warm Regards, Jackson Acura Team

Mar 12, 2024

NMB responded

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March 12, 2024

Dealership Rating
Employee Rating

Fast and courteous service every time. Nick is great and a pleasure to do business with. More

by markbuckner602
Recommend Dealer
Yes

Other Employees Tagged: Nick Covino

Mar 12, 2024

Jackson Acura responded

Thank you for sharing your experience with us! We're delighted to hear that you consistently receive fast and courteous service at Jackson Acura. Providing efficient service is a priority for us, and we're pleased to know that we've met your expectations in this regard. We're also thrilled to hear that Nick has been a pleasure to do business with. Building positive relationships with our customers is truly important to us, and we're glad that Nick has provided you with excellent service. If you have any further comments or if there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your business and look forward to serving you again in the future! Warm Regards, Jackson Acura Team

March 09, 2024

Dealership Rating
Employee Rating

I feel like the people in the service department are honest and strive to get me the best service they can. I definitely recommend this service department to Acura owners. More

by strickrh99
Recommend Dealer
Yes

Other Employees Tagged: Yvonne Russell

Mar 12, 2024

Jackson Acura responded

Thank you for sharing your experience with us! We're thrilled to hear that you feel our service department is honest and dedicated to providing you with the best service possible. At Jackson Acura, integrity and customer satisfaction are paramount to us, and we're pleased to know that our team's efforts have earned your recommendation to other Acura owners. Should you have any further comments or if there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your recommendation and look forward to continuing to provide you with top-notch service in the future! Warm Regards, Jackson Acura Team

March 05, 2024

Dealership Rating
Employee Rating

Mike has never let me down. I have purchased several cars at Jackson Acura, all with Mike and would go back again next time. Thank you More

by Larry
Recommend Dealer
Yes

Other Employees Tagged: Michael Wiest, Joey Andrews

Mar 12, 2024

Jackson Acura responded

Thank you for sharing your feedback with us! We're thrilled to hear that Mike has consistently provided you with exceptional service and that you've had positive experiences at Jackson Acura. Customer satisfaction is our top priority, and we're delighted that Mike has been able to meet your expectations during your car-buying journey. If you have any further comments or if there's anything else we can assist you with, please don't hesitate to reach out. We truly appreciate your loyalty and look forward to welcoming you back again in the future! Warm Regards, Jackson Acura Team

February 28, 2024

Dealership Rating
Employee Rating

Dropped the car off and service was done promptly and was back to work by lunch time! Nick was awesome as always! More

by scott.svatek
Recommend Dealer
Yes

Other Employees Tagged: Nick Covino

Mar 12, 2024

Jackson Acura responded

Thank you for sharing your experience with us! We're thrilled to hear that you had a prompt service experience at Jackson Acura and were able to get back to work by lunchtime. We're glad that Nick provided you with awesome service, as always. Ensuring efficiency and convenience for our customers is always our goal, and we're delighted that we met your expectations. Thank you for choosing Jackson Acura for your automotive needs. We appreciate your feedback and look forward to serving you again in the future! Warm Regards, Jackson Acura Team

February 21, 2024

Dealership Rating
Employee Rating

Service is timely. Service advisor reviews services, cost and estimated completion time. Service is always completed (never had to return for corrections.). Dealershi More

by jimharrison1974
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 06, 2024

Jackson Acura responded

Thank you for taking the time to share your experience with us! We're delighted to hear that you continue to have positive experiences with our service at Jackson Acura. Ensuring clear communication and transparency is important to us. We strive for excellence in every aspect of our service, and we're glad that we've consistently delivered on our promise. We truly appreciate your kind words about our well-maintained dealership and our professional and friendly staff. Providing a comfortable and welcoming environment for our customers is a top priority for us! Thank you for choosing Jackson Acura for your vehicle needs. If you need further assistance, please don't hesitate to reach out. We look forward to serving you again in the future! Warm Regards, Jackson Acura Team

February 21, 2024

Dealership Rating
Employee Rating

My service advisor, Nick, is outstanding. He's always available for me and makes sure that the service to maintain my car is exactly what I need. Nick always gets me in and out of the deale More

by Rob C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Reggie Hammond

Mar 06, 2024

Jackson Acura responded

Thank you for sharing your experience with us! We're thrilled to hear that Nick continues to provide you with outstanding service at Jackson Acura. We're also glad to hear that you enjoy working from our offices while waiting for your car to be serviced. Providing a comfortable and convenient environment for our customers is very important to us. Thank you for your loyalty to Jackson Acura, for choosing us for both your car purchases and maintenance needs. We truly appreciate your continued trust in us. If there is anything you need, please don't hesitate to reach out. We look forward to welcoming you back again in the future! Warm Regards, Jackson Acura Team

February 19, 2024

Dealership Rating
Employee Rating

Always have a great experience at Jackson Acura. My husband and I both have Acura MDX and love them. The service team at Jackson Acura is one of the best I have ever dealt with. More

by Tracy M Palma-Doran
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cameron Hilden

Feb 22, 2024

Jackson Acura responded

Thank you for sharing your positive experience with us! We're thrilled to hear that you always have a great experience at Jackson Acura and that both you and your husband love your Acura MDX. We take pride in providing top-notch service, and we're thrilled to hear that our service team is one of the best you've ever dealt with. Ensuring the satisfaction of our customers is always our goal, and we're truly grateful for your trust and loyalty. If you have any questions or need further assistance, please don't hesitate to reach out. We look forward to serving you and your Acura MDX vehicles again in the future! Warm Regards, Jackson Acura Team

February 17, 2024

Dealership Rating
Employee Rating

Well managed dealership and excellent customer care and concern. Thank you very much for your excellent service More

by patgispert
Recommend Dealer
Yes

Other Employees Tagged: Nick Covino

Feb 22, 2024

Jackson Acura responded

Thank you for taking the time to share your experience with us! We're thrilled to hear that you had a positive experience at Jackson Acura. Our team works hard to ensure that every customer receives top-notch service and customer care, so it's wonderful to hear that we met your expectations. If you have any questions or need further assistance, please don't hesitate to reach out. We look forward to the opportunity to serve you again in the future! Warm Regards, Jackson Acura Team

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