Nick Cruz
Nick Cruz at Lexus of Sacramento
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Nick Cruz | Page 31

Service Advisor

Lexus of Sacramento

2600 Fulton Ave
Sacramento, CA 95821

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4.8
346 Reviews
4.8

346 Reviews

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346 Reviews of Nick Cruz

September 17, 2020

Dealership Rating
Employee Rating

Excellent service, As for Mr. Cruz is one service man that goes out his way to please you. He is a credit to your organization and its a shame that I can't give him a higher rating. More

by HONORCARD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 18, 2020

Lexus of Sacramento responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Nick Cruz delivered such a great experience! Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

September 17, 2020

Dealership Rating
Employee Rating

I've been taking my Lexus for service in Sacramento for years and Nick has been my service adviser for a while now. I am very happy with the excellent customer service he has provided. My husband purchase More

by DRTORREZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 17, 2020

Lexus of Sacramento responded

It is wonderful to hear that Nick has earned your five-stars! Thank you for sharing and for your loyalty to Lexus of Sacramento. We are looking forward to working with you again next time!

September 17, 2020

Dealership Rating
Employee Rating

Replacement of the recalled fuel pump was handled expeditiously and courteously. The dropping off/picking up processes were done very efficiently. Service all around was excellent, thank you! More

by SHUNDAHL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 17, 2020

Lexus of Sacramento responded

Hello, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Nick met your expectations. Thank you again for choosing Lexus of Sacramento, we look forward to having you as one of our valued customers for many more years to come! Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

September 17, 2020

Dealership Rating
Employee Rating

Great service! Everyone was very helpful and all of the work I needed done was done quickly, efficiently and correctly the first time! I won't take my car anywhere else. More

by pthomas13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 17, 2020

Lexus of Sacramento responded

Thank you for choosing Lexus of Sacramento, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

September 17, 2020

Dealership Rating
Employee Rating

My dad and I have continued service with Lexus of Sac since he bought his 2004 RX 330 back in 2009. He now owns a 2012 RX 350, and I have since acquired the RX 330. Given the age and mileage of my car, I More

by AMANDALEEMORGAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tracey Cach

Sep 17, 2020

Lexus of Sacramento responded

Thank you so much, Amanda, for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Lexus of Sacramento. Please don't hesitate to reach out if you need anything else. Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

September 17, 2020

Dealership Rating
Employee Rating

I have always appreciated the level of customer service provided by Lexus of Sacramento. From the time I drop my car off to the time I pick it up, I am confident that my car is getting exceptional service More

by LIZLOU1049
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Sep 17, 2020

Lexus of Sacramento responded

We truly appreciate the kind words! Thank you for sharing and for choosing Lexus of Sacramento. We are proud to have earned your business and hope to see you back again next time!

September 17, 2020

Dealership Rating
Employee Rating

My wife and I had a great experience. The staff was very helpful and informative. Thank you for meeting my needs with my ES 300h. More

by DONGARNAAS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 17, 2020

Lexus of Sacramento responded

Thank you so much, Don, for your kind words, and for taking the time to leave us this wonderful feedback! Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

September 17, 2020

Dealership Rating
Employee Rating

It almost seems staged every time I get my car serviced. I think “are these people really this delightful “? The whole “owning a Lexus” is wonderful! More

by LSETZER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Christina Carson, Tracey Cach , Joe Burton, Eric Foltz

Sep 17, 2020

Lexus of Sacramento responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Lexus of Sacramento, we look forward to having you as one of our valued customers for many more years to come! Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

January 25, 2020

Dealership Rating
Employee Rating

Regular service appointment Excellent work done and completed on time. My only complaint was the loaner car was not clean inside. The car needed to be vacuum. Other than that, al More

by bowlerwb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: The tire specialist

Jan 26, 2020

Lexus of Sacramento responded

Hi, Thanks for sharing your thoughts about your experience with our dealership. Providing a positive experience is our top priority, so we're disappointed to hear that your loaner was not clean. Thank you for bringing it to our attention. Please reach out to me if you would like to discuss your visit further. We appreciate your business and hope to see you again soon! Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus Office 916-485-3987 ext 2100 c_simon@lexusofsacramento.net

January 23, 2020

Dealership Rating
Employee Rating

Service my Lexus Easy to make appointments fast friendly personnel even without appointment knowledgeable staff answering all questions neat comfortable atmosphere in More

by Rawhit41
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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