Nick Hawk | Page 55

When we drove up to service area people were very friendly, guided us to person that was going to take of our car. He was very professional and did a good job thanks. friendly, guided us to person that was going to take of our car. He was very professional and did a good job thanks. More

by JDhoy Verified Customer Verified Customer

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Every time I come here they screw something up! Every time I come here something is royally screwed up, usually safety related! I came in May 1st after hitting an unavoidable rather large pothole Every time I come here something is royally screwed up, usually safety related! I came in May 1st after hitting an unavoidable rather large pothole on the left side of my car since I had a claim through the city. Everything went well, Nick the service advisor was great to work with. They put on 2 new left wheels, 2 new tires, TPMS and front left wheel bearing. Just today I go to rotate my rear tires left to right (rear right is wearing a bit faster) and find out that the rear left wheel has 3/5 lug bolts over-torqued, It took 280 ft-lbs to release them! The torque spec is 140NM or 103 ft-lbs! This is absolutely moronic and causes a safety concern as the threads in the hub and bolts can be damaged, or the bolt stretched and then it snaps off as you're driving. The other time I was at the dealer was for the airbag recall, they forgot to plug in the BT antenna which disabled BT, they also in the process SMASHED the connector so it no longer fit together. Even further, they left greasy fingerprint marks all over the inside of the car, the A pillars, headliner etc. More

by xtopher Verified Customer Verified Customer

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Excellent service as always, they’ve made a lot of good changes to make sure everyone is safe. Nick was very helpful and honest about what my car needed and what needed to be addressed. changes to make sure everyone is safe. Nick was very helpful and honest about what my car needed and what needed to be addressed. More

by matthewmyers1212 Verified Customer Verified Customer

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Your service department was very disappointing on the work and workmanship that was done on my vehicle ! I spent a lot of money at your dealership on my vehicle a lot of money to me is a paycheck to pay work and workmanship that was done on my vehicle ! I spent a lot of money at your dealership on my vehicle a lot of money to me is a paycheck to paycheck I wish I could just come in there and buy a brand new car and not worry about it but I’m not one of the rich ones in Palm Harbor !! Your service advisor and your service department is a rip off very disappointed on how a dealership operates I will never ever come to your dealership again I will never ever recommend your dealership to anybody ! Nick your service advisor and your service manager should be ashamed of themselves how they took care of me on the work that was done on my vehicle totally ripped me off . Thank you for asking me to do this survey which I don’t matter to you because it’s just gonna go in the trash ! Paul amato More

by PAMADO65 Verified Customer Verified Customer

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Ferman always does a great job! The car always comes back in a timely manner and is always very clean and the staff is always friendly and accommodating. back in a timely manner and is always very clean and the staff is always friendly and accommodating. More

by christine.frank26 Verified Customer Verified Customer

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Great people who always handle pressure and and always try to find a solutions... awesome atmosphere, friendly and very helpful salesmen and extremely professional service. try to find a solutions... awesome atmosphere, friendly and very helpful salesmen and extremely professional service. More

by ANDYSL711 Verified Customer Verified Customer

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I have a 2007 328I coupe with manual shift and loads of options. The car is still in great condition in large part because Ferman’s Service department seems to care about this car as much as I do. They al options. The car is still in great condition in large part because Ferman’s Service department seems to care about this car as much as I do. They always provide excellent service, and are always willing to listen and go a little further than expected. More

by bbuc Verified Customer Verified Customer

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Nick did an outstanding job helping me get a few warranty item done for my x5 Great guy! Thorough and professional customer service! Thanks Nick item done for my x5 Great guy! Thorough and professional customer service! Thanks Nick More

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Excellent Every time I come into service the Service advisors and guys that great you are extremely courteous, friendly and professional. It is always an enjoy Every time I come into service the Service advisors and guys that great you are extremely courteous, friendly and professional. It is always an enjoyable experience. More

by MKELLER4 Verified Customer Verified Customer

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My experience here at the BMW dealership with Ferman has been exceptional I feel like I’m at home because that’s how they make me feel from Carle to Allen and Robert they are very nice to me and always give been exceptional I feel like I’m at home because that’s how they make me feel from Carle to Allen and Robert they are very nice to me and always give me the first option for service More

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