Nick Hawk | Page 54

Excellent service I dealt with Sales, Finance and the Service department for a follow-up. So far, each and every person has been exceptional and highly worthy of my re I dealt with Sales, Finance and the Service department for a follow-up. So far, each and every person has been exceptional and highly worthy of my referrals for future car buyers Ferman did an excellent job from my initial call through and post sale. Well done.. More

by mike@peoexchange.com Verified Customer Verified Customer

Report | Print

Always have to take it back because something isn't done We only go because of Nick in service he is HONEST. Your workers need to turn off the warning signs once job is completed because I have to once again We only go because of Nick in service he is HONEST. Your workers need to turn off the warning signs once job is completed because I have to once again take it back in to be fixed! More

by JMCKNIGHT2 Verified Customer Verified Customer

Report | Print

Great service. Very professional and customer friendly team at all levels of the organization. Always a pleasure to work with Ferman service team. Thank you. team at all levels of the organization. Always a pleasure to work with Ferman service team. Thank you. More

by john.nichols Verified Customer Verified Customer

Report | Print

I bought in a 20011 BMW 528i repairs done in Texas I bought in a 20011 BMW 528i repairs done in Texas 6/2020, and was quoted outrageous repair bill or 2ND option for trade in. I bought in a 20011 BMW 528i repairs done in Texas 6/2020, and was quoted outrageous repair bill or 2ND option for trade in. More

by no2 Verified Customer Verified Customer

Report | Print

Very professional team. Nick kept me updated on the status of my car. He presented the repairs needed in a clear manner. He was even able to save me some money! status of my car. He presented the repairs needed in a clear manner. He was even able to save me some money! More

by RUSSBALD Verified Customer Verified Customer

Report | Print

Horrible. I brought my 2007 BMW into service, to have the a/c diagnosed. I was informed there were 2 problems with the a/c. I had those fixed, and the a/c was still not working. I looked at the paperwork the a/c diagnosed. I was informed there were 2 problems with the a/c. I had those fixed, and the a/c was still not working. I looked at the paperwork I was given. They had the wrong VIN #, Car, and mileage. I called to see what could be done to have this corrected, and the “customer service” I received was HORRIBLE! They said it was not their problem it was not fixed. After spending hundreds of dollars from being told from your service department that this is what is wrong and it was not. Why should I have to pay for a diagnostic when the information they gave me was incorrect from day 1. Very rude, unprofessional, and horrible customer service. I was told I would Get a call back and here we are 2 weeks later and still no phone call. I would not recommend the service department. More

by Kathleen Casey Verified Customer Verified Customer

Report | Print

Jimmy and Leon were great. They came out to my place of work and picked up my car and safely brought it back by the end of the day. I won’t go anywhere else. work and picked up my car and safely brought it back by the end of the day. I won’t go anywhere else. More

by amanda.deem Verified Customer Verified Customer

Report | Print

Great Service as always. :) I will certainly be back again when I am in need of further service. Thank you so very very very much. again when I am in need of further service. Thank you so very very very much. More

by annejdbe Verified Customer Verified Customer

Report | Print

Excellent Service every time. Always goes above and beyond!!! Have purchased 3 BMWs from Ferman and will continue. Highly recommend. Communication and follow up is amazing! beyond!!! Have purchased 3 BMWs from Ferman and will continue. Highly recommend. Communication and follow up is amazing! More

by crystalolson Verified Customer Verified Customer

Report | Print

Great place great customer service very formidable clean and comfy as well customer services had my car in and out work done great car running like a bmw again and comfy as well customer services had my car in and out work done great car running like a bmw again More

by Jarriel4040 Verified Customer Verified Customer

Report | Print