Nick Hawk | Page 56

Your service department was very disappointing on the work and workmanship that was done on my vehicle ! I spent a lot of money at your dealership on my vehicle a lot of money to me is a paycheck to pay work and workmanship that was done on my vehicle ! I spent a lot of money at your dealership on my vehicle a lot of money to me is a paycheck to paycheck I wish I could just come in there and buy a brand new car and not worry about it but I’m not one of the rich ones in Palm Harbor !! Your service advisor and your service department is a rip off very disappointed on how a dealership operates I will never ever come to your dealership again I will never ever recommend your dealership to anybody ! Nick your service advisor and your service manager should be ashamed of themselves how they took care of me on the work that was done on my vehicle totally ripped me off . Thank you for asking me to do this survey which I don’t matter to you because it’s just gonna go in the trash ! Paul amato More

by PAMADO65 Verified Customer Verified Customer

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Ferman always does a great job! The car always comes back in a timely manner and is always very clean and the staff is always friendly and accommodating. back in a timely manner and is always very clean and the staff is always friendly and accommodating. More

by christine.frank26 Verified Customer Verified Customer

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Great people who always handle pressure and and always try to find a solutions... awesome atmosphere, friendly and very helpful salesmen and extremely professional service. try to find a solutions... awesome atmosphere, friendly and very helpful salesmen and extremely professional service. More

by ANDYSL711 Verified Customer Verified Customer

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I have a 2007 328I coupe with manual shift and loads of options. The car is still in great condition in large part because Ferman’s Service department seems to care about this car as much as I do. They al options. The car is still in great condition in large part because Ferman’s Service department seems to care about this car as much as I do. They always provide excellent service, and are always willing to listen and go a little further than expected. More

by bbuc Verified Customer Verified Customer

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Nick did an outstanding job helping me get a few warranty item done for my x5 Great guy! Thorough and professional customer service! Thanks Nick item done for my x5 Great guy! Thorough and professional customer service! Thanks Nick More

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Excellent Every time I come into service the Service advisors and guys that great you are extremely courteous, friendly and professional. It is always an enjoy Every time I come into service the Service advisors and guys that great you are extremely courteous, friendly and professional. It is always an enjoyable experience. More

by MKELLER4 Verified Customer Verified Customer

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My experience here at the BMW dealership with Ferman has been exceptional I feel like I’m at home because that’s how they make me feel from Carle to Allen and Robert they are very nice to me and always give been exceptional I feel like I’m at home because that’s how they make me feel from Carle to Allen and Robert they are very nice to me and always give me the first option for service More

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The staff at Fermans, from the attendens outside greeting, to Nick and Brian inside, to the helpfulness of the "loaner" staff to anyone with a BMW shirt, was courteous, friendly and professional inc greeting, to Nick and Brian inside, to the helpfulness of the "loaner" staff to anyone with a BMW shirt, was courteous, friendly and professional including rectifying our issues. Ferman has a positive training program obviously👍 More

by psheise22 Verified Customer Verified Customer

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Ok for service, except they identified a problem and didn't ask me about fixing it. Then sent .e an email stating that there is a problem that I decided to not fix even though I was never given the oppo didn't ask me about fixing it. Then sent .e an email stating that there is a problem that I decided to not fix even though I was never given the opportunity to fix it. More

by danjohnson42018 Verified Customer Verified Customer

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The personnel are always professional and helpful. I was greeted as soon as I arrived. There was no problem getting a loaner. My car was serviced that day. greeted as soon as I arrived. There was no problem getting a loaner. My car was serviced that day. More

by Customer Verified Customer Verified Customer

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