Nick Markovic
Nick Markovic at Autohaus BMW

Nick Markovic | Page 9

Client Advisor

Autohaus BMW

3015 S. Hanley Road
St. Louis, MO 63143

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4.9
112 Reviews

Dealership Experience

6 yrs, 7 mos

4.9

112 Reviews

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112 Reviews of Nick Markovic

August 16, 2022

Dealership Rating
Employee Rating

Salesmen very friendly, knowledgeable and not pushy. Not a chore to do business here at all. Dealership very clean More

by stevebarthel7
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Steve Emerson , Larry Handel, Brett Midgley

Aug 26, 2022

Autohaus BMW responded

Thank you so much for the 5-star review! We are happy to be of service and look forward to the next time, take care!

July 14, 2022

Dealership Rating
Employee Rating

I am now on my 10th leased car from Autohaus. Whether it be a service call or leasing a new BMW the entire Autohaus team is so in tune to my needs, eager to please and go the extra mile to make More

by lcjmudds
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Steve Emerson , Mary, who gave me the new car orientation was fantastic!!!!

Jul 15, 2022

Autohaus BMW responded

Thank you for your outstanding review! We strive to be as prompt and accommodating as possible, and our team is one of the best! We are truly passionate for creating the best possible experience here at Autohaus! We are thrilled to hear about this experience!

June 30, 2022

Dealership Rating
Employee Rating

We had a wonderful experience purchasing our BMW at Autohaus! Everything went so smoothy and our car even came it early. Our sales person, Nick Markovic covered all the details and was a pleasure to More

by bartandlindagreen
Customer Service
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Steve Emerson , DeAnna Gossman

Jul 15, 2022

Autohaus BMW responded

Thank you for the 5-star rating! We pride ourselves on being as accommodating, transparent, and friendly as possible in order to create a 5-star experience with us. Nick and Deanna are true assets to our team. Thank you for choosing Autohaus, we look forward to seeing you again!

June 07, 2022

Dealership Rating
Employee Rating

I had a flat tire last Friday long weekend, and I contact With service department at almost 4 pm, call went to voice mail, but Chris called me back and he take car of it at last minutes. As a result I had a More

by Sayed hamed
Price
Recommend Dealer
Yes

Other Employees Tagged: Chris Clem, Steve Emerson

Jul 15, 2022

Autohaus BMW responded

Thank you for the great review! We are pleased to know about your positive experiences with us. We are grateful to have such a positive and prompt staff. Chris is one of the best! Thank you for choosing Autohaus!

May 11, 2022

Dealership Rating
Employee Rating

Excellent smooth and easy car buying process! Nick and Steve were great to work with and made the whole process quick in under an hour. Would highly recommend working with the Autohaus BMW team! More

by Brad P.
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Steve Emerson

May 25, 2022

Autohaus BMW responded

Thank you for your outstanding review! We strive to be as prompt and accommodating as possible, and our team is one of the best! We are truly passionate for creating the best possible experience here at Autohaus! We are thrilled to hear about this experience

April 30, 2022

Dealership Rating
Employee Rating

Customer service was top notch. Everyone involved in our purchasing process focused primarily on the our desire. We are looking to working with Autohaus BMW in the upcoming years. More

by Kim Thornton Ross
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Steve Emerson , Larry Handel

May 02, 2022

Autohaus BMW responded

Thank you for the great review! We are pleased to know about your positive experiences with us. We are grateful to have such a positive and prompt staff. Thank you for choosing Autohaus!

March 21, 2022

Dealership Rating
Employee Rating

Dealership is informative, friendly, and willing to search for vehicles that are available and that can be ordered to specifications. More

by averyl3
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: DeAnna Gossman

Mar 28, 2022

Autohaus BMW responded

Thank you so much for the review! We are happy to be of service and look forward to the next time, take care!

January 30, 2022

Dealership Rating
Employee Rating

Great no pressure sales, finance, support. Well planned process that made the process painless. Pleasing ambience. More

by Ramitl
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Steve Emerson

Feb 18, 2022

Autohaus BMW responded

Thank you for the 5-star review and recommendation! We appreciate you and your very kind words. Take care and see you next time!

December 03, 2021

Dealership Rating
Employee Rating

Never have I been treated in such a way at a car dealership, let alone a BMW dealership. They do not deserve 1 star. They have no control of their sales staff and I guess just let them all do whate More

by Rego76
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Joe Emerson - Management

Dec 08, 2021

Autohaus BMW responded

Hello Anthony, We understand your frustrations with us. Unfortunately, there were other people test driving and ready to put money down around the same time on this newly arrived 2022 BMW X5M. In this case, we should have done better in informing you that a deposit is required to hold a vehicle and that others were looking at it. We wish we could have contacted you sooner to avoid the long drive. We apologize for the inconvenience you feel this caused you. If you would like to discuss this further, please contact Ms. Wessel at 314-727-8870.

Dec 09, 2021

Autohaus BMW responded

Sir, The fact is, you said that you wanted to come to the dealership to look at the vehicle before committing. That was your words, that was your choice. Unfortunately, the decision to commit, a deposit and signed buyer's order from another party was accepted that same day prior to your arrival and prior to you deciding if you wanted to commit. It happens. We are not required to hold a vehicle for every person that says they are coming to look at a vehicle. By law, once the deposit is received and a buyer's order is signed and accepted, we are contractually obligated to hold and attempt to deliver the vehicle to that person, if all other factors such as credit, trade-in, financing, etc. are met, regardless of the dozens of other people that may want to come see the vehicle and possibly decide to buy it. If the deal falls through, the vehicle will again become available. Simple as that. This is required logic for all vehicle sales contracts. It's nothing personal against you or wrong with that. We are sorry that you feel the way you feel regarding our explanation that the vehicle was under contract, for your inconvenience and that you continue to be upset that you missed this one. We hope you can understand, and please know, even though you missed this one, you do have other options. We have over 100 new BMWs arriving soon that you could choose from or you can pre-order and design one to your exact specifications. Should you decide to do that here or any other place, please be sure to sign a buyer's order and place a small deposit toward the chosen vehicle to avoid this situation in the future. Thank you.

Dec 08, 2021

Rego76 responded

They unloaded that car off a truck the afternoon before and it was still in plastic when they sent me pics in the late afternoon just before closing. They called me, had a tentative deal on my car, and an appointment set to drive it. So no one else drove that car, unless they showed up at dealer bright and early because it was in the shop for prep when I showed up at 11:30 am (and they told me guy just called in). By their logic in the explanation above they are saying I could be out on a test drive in the car with a salesman, and while I was out driving it they would sell it out from under me. That is essentially what happened. I know they technically could, and obviously will, but it speaks to the type of customer service and how they do business. They could have done the right thing and made it right, I gave them that chance. However, they chose to make light of it and the General Manager shrugged his shoulders at me stating “It wasn’t like it was out of malice. I have dozens of salesmen, I don’t know what they are all up to.” Yes, that is a direct quote from the General Manager. He then went on to state the guy put a small deposit down, but he had no idea if the guy would even qualify for financing and to cross my fingers….. with me standing there ready to pay cash in full.

Dec 09, 2021

Rego76 responded

As I said previously... Technically you could do what you did, and obviously would. The point of all of this is what was done was very unprofessional, but the way the Manager just blew me off and salesman not having a clue what to do and just kept looking at his boss is what was so unbelievable. The fact that my wife walked out of the place in tears from how we were treated is what has motivated this review. I buy 10-20 new vehicles a year through my businesses, and I am well versed in how the process works. The upstanding thing to do would have been to either tell the other party that there was an appointment booked on that car in just a couple hours, or to at least call me first and say " we have another party going to put a deposit down right now if you don't." So you can spin this how you wish with your talk of how contracts work, and you are correct, but that is not how reputable and upstanding dealerships operate or treat people. I am just warning others of what to expect and proceed with caution when there are plenty of other BMW dealers who are a pleasure to work with.

April 16, 2021

Dealership Rating
Employee Rating

I was t-boned a couple of weeks ago in my X3 when a car I was t-boned a couple of weeks ago in my X3 when a car ran a red light. My X3 (and the grace of God) saved me! Every airbag deployed and the emerge More

by Renee.Scott.Design
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Heather Vivrett

Apr 24, 2021

Autohaus BMW responded

Thank you for the great review! We are pleased to know about your positive experiences with us. We are grateful to have such a positive and prompt staff. Nick is one of the best! Thank you for choosing Autohaus!

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