Nick Mudd
Nick Mudd at Russ Darrow Metro Mazda

Nick Mudd

Service Advisor

Russ Darrow Metro Mazda

11330 W Metro Auto Mall
Milwaukee, WI 53224

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4.5
79 Reviews

Industry Experience

3 yrs, 2 mos

4.5

79 Reviews

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79 Reviews of Nick Mudd

December 24, 2025

Dealership Rating
Employee Rating

Rep tried to charge me extra for windshield wipers already included in winter Svc pkg they offered to me. Also tried to charge me $30 taxes on a $145 bill (20% tax)! Finally, got home next day to fi More

by skc1one
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

December 18, 2025

Dealership Rating
Employee Rating

They did a great job repairing my car. They were very accommodating as well. I will be taking my car there for service in the future. More

by pdewar
Recommend Dealer
Yes

Other Employees Tagged: Nick Mudd

Dec 18, 2025

Russ Darrow Metro Mazda responded

Thanks for sharing about your experience with Russ Darrow Metro Mazda. We appreciate your business and hope to see you again soon! Jalen Moore jalen.moore@russdarrow.com

December 10, 2025

Dealership Rating
Employee Rating

Professional Pleasant Pleasing the Customer First Going the extra me to confirm customer was receiving the vehicle most desirable. Drove all the way out to MDison. WI is heavy wet snow on a S More

by MICHAEL_LSNG
Service Communication
Recommend Dealer
Yes
Dec 10, 2025

Russ Darrow Metro Mazda responded

Thanks for sharing about your experience with Russ Darrow Metro Mazda. We appreciate your business and hope to see you again soon! Jalen Moore jalen.moore@russdarrow.com

December 08, 2025

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Employee Rating

Scammers! No compassion for customers! Just want the money! 0 stars! Don’t recommend! Shop else where! That doesn’t take advantage of their buyers! Gwen is gre More

by nikkipowell9548
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Dec 11, 2025

Russ Darrow Metro Mazda responded

Providing a positive experience is our top priority, and we're sorry that we failed here, Nikki. We'd love the opportunity to discuss this matter in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Jalen Moore jalen.moore@russdarrow.com

November 15, 2025

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Employee Rating

Bruce is thorough ans communicates very well throughout the process of having work done so I know what to expect. More

by eskoien
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 15, 2025

Russ Darrow Metro Mazda responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Jalen Moore jalen.moore@russdarrow.com

November 14, 2025

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Employee Rating

Horrible experience buying my vehicle. The salesman and financial manager tried to fraudulently add $5000 to my loan, lied about being able to remove the Xzilon and Advance 5 Protection Bu More

by KOWALJ74
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Nov 19, 2025

Russ Darrow Metro Mazda responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Jalen Moore jalen.moore@russdarrow.com

November 07, 2025

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Employee Rating

It was no hard pressure sale. The representatives were thoughtful and listen to what I had to say. They were very patient and helped me through the whole process. I believe I got More

by TCZESKIWSKI
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 07, 2025

Russ Darrow Metro Mazda responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Jalen Moore jalen.moore@russdarrow.com

November 05, 2025

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Employee Rating

Everything as expected but it took more time than normal for the work to be done. More

by JUAN.CAMACHO67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 05, 2025

Russ Darrow Metro Mazda responded

Hi Juan: Thanks for sharing about your experience with Russ Darrow Metro Mazda. We appreciate your business and hope to see you again soon! Jalen Moore jalen.moore@russdarrow.com

October 12, 2025

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Employee Rating

Everyone is so very nice and helpful. They changed my oil and the video showed how he checked everything. I love all the guys. More

by ACW0923
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 12, 2025

Russ Darrow Metro Mazda responded

Thanks for sharing about your experience with Russ Darrow Metro Mazda. We appreciate your business and hope to see you again soon! Jalen Moore jalen.moore@russdarrow.com

October 07, 2025

Dealership Rating
Employee Rating

The service was quick. I was told it would take an hour to and hour and a half. It actually took 45 minutes from beginning to end. More

by daronmay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 07, 2025

Russ Darrow Metro Mazda responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Jalen Moore jalen.moore@russdarrow.com

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