Nick Mudd
Nick Mudd at Russ Darrow Metro Mazda
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Nick Mudd

Service Advisor

Russ Darrow Metro Mazda

11330 W Metro Auto Mall
Milwaukee, WI 53224

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4.6
30 Reviews

Industry Experience

2 yrs, 7 mos

4.6

30 Reviews

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30 Reviews of Nick Mudd

April 23, 2025

Dealership Rating
Employee Rating

Always prompt, courteous, and efficient. Bruce is probably the nicest, most honest service person I have met at a car dealership. Knows his stuff and efficient! More

by analogkid802
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bruce Carrick, Kirsten Jones

Apr 23, 2025

Russ Darrow Metro Mazda responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Jalen Moore jalen.moore@russdarrow.com

April 22, 2025

Dealership Rating
Employee Rating

Its my 3rd time here and the service advisors were great. Explained what I needed done. No issues with my car since. I would suggest having your tech speak a little slower when creating the video Had to watc More

by VALBROWN64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bruce Carrick, Kirsten Jones

Apr 22, 2025

Russ Darrow Metro Mazda responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Metro Mazda! Jalen Moore jalen.moore@russdarrow.com

April 12, 2025

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Employee Rating

Great customer service. Janae is amazing and very helpful. She was so sweet and helpful even though i told her i wasn't going to be purchasing anything now. She continue to More

by AMBELL4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Noah Matson , Janae Anthony

Apr 13, 2025

Russ Darrow Metro Mazda responded

Thanks for sharing your thoughts about your experience with Russ Darrow Metro Mazda. We appreciate your business and hope to see you again soon! Jalen Moore jalen.moore@russdarrow.com

April 12, 2025

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Employee Rating

Took 3 hours to replace front brake pads & rotors and do a tire rotation.. I also requested an update to the infotainment firmware to address some performance issues that are corrected on later versions of More

by VIPRE77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: George or maybe Jorge (service tech)

Apr 16, 2025

Russ Darrow Metro Mazda responded

Thank you for bringing this to our attention. If you'd be willing, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case, and we'd love the opportunity to get more details to see if we can turn this situation around for you. Jalen Moore jalen.moore@russdarrow.com

April 10, 2025

Dealership Rating
Employee Rating

I have no complaints. I’m always greeted in a friendly and helpful manner. I receive quick appointments and great service, and the service video always shows what was do More

by gmed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bruce Carrick, Jalen Moore, Miguel Mazaba , Kevin Cameron

Apr 10, 2025

Russ Darrow Metro Mazda responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Jalen Moore jalen.moore@russdarrow.com

April 07, 2025

Dealership Rating
Employee Rating

Nick Mudd did not call back when he said he would- on multiple occasions- my vehicle was there for 2 weeks this time. I have owned the vehicle for 6 months and have had 2 check engine issues. I am very More

by JENTHICKENS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Apr 10, 2025

Russ Darrow Metro Mazda responded

Thank you for bringing this to our attention, Jen, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Jalen Moore jalen.moore@russdarrow.com

March 27, 2025

Dealership Rating
Employee Rating

Worked with Alejandro and Stan. Communication was great. It's been 1 week and have received follow up calls from the both of them to address any concerns or questions. More

by NATALIEZM4
Recommend Dealer
Yes

Other Employees Tagged: Nick Mudd

Mar 27, 2025

Russ Darrow Metro Mazda responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Jalen Moore jalen.moore@russdarrow.com

March 27, 2025

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Employee Rating

I had a really great experience, great service, and great job communicating what my vehicle needed. More

by LATIA0203
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Miguel Mazaba , Kevin Cameron

Mar 27, 2025

Russ Darrow Metro Mazda responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Jalen Moore jalen.moore@russdarrow.com

March 24, 2025

Dealership Rating
Employee Rating

I’m absolutely enjoying coming to get my vehicle service there. Bruce is always a pleasant person. He’s always helpful. Will take care of you and I’ve never been disappointed since I’ve been bringing my ve More

by HELENYOHANNES0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bruce Carrick , Kevin Cameron

Mar 25, 2025

Russ Darrow Metro Mazda responded

Thank you, Helen, for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Bruce here at Russ Darrow Metro Mazda. Jalen Moore jalen.moore@russdarrow.com

March 23, 2025

Dealership Rating
Employee Rating

Great service! Service staff is friendly and communication was excellent. Ordered me Lyft to get back to work and then to pick me up after work to pick up my car. More

by tgdavis0112
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dylan Rueth

Mar 25, 2025

Russ Darrow Metro Mazda responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Jalen Moore jalen.moore@russdarrow.com

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