Nick Mudd

Went in for a last minute wheel alignment appointment which was more than happy they had an available slot. But upon the service I was sent the usual video (with service updates and explanations). In thi which was more than happy they had an available slot. But upon the service I was sent the usual video (with service updates and explanations). In this video it started off with my car parked and ready to go while stating that my inner tie rod was disconnected and they had connected and tightened everything. It left me clueless as me and a certified mechanic (UTI grad) made sure everything was connected the day prior. I was able to make it to the dealership (30 mins mixed on and off the high way) with no issues on pulling, shaking, popping noises, etc. If the tie rod was truly disconnected they should have shown it on part of the video as they always record problems before and after; from my personal experiences at Mazda dealerships. Now I am not calling them liars but it is something to question. Also I was charged an environmental fee. Normally I understand that fee on an oil change or tires or something being removed and thrown away. But for a wheel alignment?! What exactly did they need to safely dispose of? Latex gloves? Overall the service has been completed and it’s all I went in for. So that’s a positive side…. Now I have to find out why there’s a popping sound from the driver side when I steer left. It was not there before the alignment but I will be taking it to be seen by someone else instead. Thank you for attending my ted talk! More

by AP711 Verified Customer Verified Customer

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The staff is always friendly and ready to help. They never want their customer to feel inconvenienced by anything that has gone wrong with the car so they had a loaner car waiting for me when I nee They never want their customer to feel inconvenienced by anything that has gone wrong with the car so they had a loaner car waiting for me when I needed service that was going to take a few weeks to complete. Spectacular service! More

by SARAH.R.EBERT Verified Customer Verified Customer

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The Mazda service center was excellent—clean, friendly, and efficient. Nick was a great service advisor with clear, helpful communication. Highly recommend! and efficient. Nick was a great service advisor with clear, helpful communication. Highly recommend! More

by ashley.curtin Verified Customer Verified Customer

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Great service staff! They listened to our concerns and made us feel welcome and appreciated. They listened to our concerns and made us feel welcome and appreciated. More

by Diane G. Verified Customer Verified Customer

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Do not like the fact I had to keep calling to get an update on my vechicle. Very unprofessional. Took my car apart to fix and still ended up messing up something else . And I had to pay $200 for the dia update on my vechicle. Very unprofessional. Took my car apart to fix and still ended up messing up something else . And I had to pay $200 for the diagnostic even tho it was the dealers mess up . Glad my car is finally done after all that ruckus More

by KAMARIMAY Verified Customer Verified Customer

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The team at Russ Darrow is Always accommodating. It’s wonderful to work with such great professionals. Timely and great service. It’s wonderful to work with such great professionals. Timely and great service. More

by boyce.b81 Verified Customer Verified Customer

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Everyone with whom I interacted was positively professional and personable, attentive but not pushy—high marks all around! professional and personable, attentive but not pushy—high marks all around! More

by dawnanderson03 Verified Customer Verified Customer

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I like Russ Darrell Mazda there service is always great and very accommodating. Would always go back. and very accommodating. Would always go back. More

by HDORENA Verified Customer Verified Customer

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Great service every time. Thank you, Bruce! You did AMAZINGLY well for your first day!!! Dontario, you are missed! Thank you, Bruce! You did AMAZINGLY well for your first day!!! Dontario, you are missed! More

by justbowles Verified Customer Verified Customer

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Very disappointed sold me a car that was a lemon. Surprise bday gift for my daughter. So I returned it for a full refund after it was kept for service for over 2 weeks for an engine problem which was Surprise bday gift for my daughter. So I returned it for a full refund after it was kept for service for over 2 weeks for an engine problem which was never fixed. More

by MSTALBERT1961 Verified Customer Verified Customer

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