Nick Weiner | Page 3

I have to be honest the situation with my car was very frustrating. My car was only a month old and it spent weeks in the shop for an issue with the onboard wifi, remote start and the car net application. frustrating. My car was only a month old and it spent weeks in the shop for an issue with the onboard wifi, remote start and the car net application. The dealer did everything on the hardware side of things and were left powerless and at the mercy of VW of America and their IT department. I have to be honest Nick in service understood my frustrations and provided me with an adequate loaner car. Nick was excellent, empathetic and compassionate and listened to my weekly whining. Finally, I get a call from Nick and we tested this cars functioning and I picked it up. I get home and test it and it did not work. I called Nick and we decided to see what happens over the next few days. Poof after three days, out of nowhere the app sent me a notification. I called Nick and told him the good news. All in all, Nick made the best of a crappy, out of the ordinary situation. Great Service, great advisor. More

by GIANNIJOEDEV Verified Customer Verified Customer

Helpful 4

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Nick was very helpful getting me in and out within a couple of hours. Warranty repair at no cost to me. couple of hours. Warranty repair at no cost to me. More

by BRIANMBEACH Verified Customer Verified Customer

Helpful 1

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Noah was AMAZING and very helpful. And the manager of the service department was great. The dealership itself did wrong by me bc I was told my brakes were under warranty and when I And the manager of the service department was great. The dealership itself did wrong by me bc I was told my brakes were under warranty and when I arrived they told me they weren't. The service department helped get me a discount, but I'm not going to lie, I was majorly disappointed that the dealership didn't step up and pay for my brakes in full, especially since I am a loyal and a repeat customer - I have leased 5 cars at this dealership. to be frank, you might have lost a customer. But again, Noah was the saving grace of my experience, he should be given a raise. More

by MCSIDARI Verified Customer Verified Customer

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New ownership. No coffee, not even a paper cup of water. No free car wash after servicing. But they will charge an additional 3.5% fee unless you pay by cash or c No coffee, not even a paper cup of water. No free car wash after servicing. But they will charge an additional 3.5% fee unless you pay by cash or check. More

by JANEXMACARTHUR Verified Customer Verified Customer

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The service team stuck with our issue until they figured it out. It took longer than we had expected but it was not a normal issue the dealership had experienced before. In the end it was resolved so we a it out. It took longer than we had expected but it was not a normal issue the dealership had experienced before. In the end it was resolved so we are pleased. More

by ssisca Verified Customer Verified Customer

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They Treat me as a valued customer and follow up. I feel They are fair with their prices I feel They are fair with their prices More

by HOYTI Verified Customer Verified Customer

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Great service at all times, everyone goes above and beyond. I am very impressed! Will definitely go back. beyond. I am very impressed! Will definitely go back. More

by sharlinrazinia Verified Customer Verified Customer

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I wish all dealerships were like this one, they always treat me like family. The staff is always charming and wonderful and the managers are awesome. I will always come here to service my iD4 and soon my treat me like family. The staff is always charming and wonderful and the managers are awesome. I will always come here to service my iD4 and soon my iD Buzz. God Bless you all! More

by PAULCHESTER Verified Customer Verified Customer

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Brought new car back to service 6 times for same problem Hasn’t been fixed to date. problem Hasn’t been fixed to date. More

by ttoreno0 Verified Customer Verified Customer

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Service manager and tech were excellent - thorough and efficient. Did not wait long at all. efficient. Did not wait long at all. More

by sheehant4 Verified Customer Verified Customer

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