Nicole Damiano | Page 13

Lester Glenn Subaru responded

Hi RAISIN1916, Thank you for sharing your feedback! We appreciate your honesty and understand your concerns! We apologize for any inconvenience caused. We also apologize that the clock on the display was not reset after the battery replacement, we have shared this feedback with our team! We understand that you have spoken to our service manager Bert. we hope that he was able to help resolve any issues or questions you may have. If there's anything else we can do for you or if you have more feedback to share, please feel free to reach out. We value your feedback and the opportunity to make things right! Thank you again, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi Camie, We're delighted to hear you had a fast and efficient experience! It's great that you enjoyed our team and coffee machine! We look forward to welcoming you back on your next visit! If there's anything specific you'd like during your next visit, just let us know! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi Donald, We're thrilled to hear that you had a great experience from start to finish! Thank you for choosing us for your oil change! If there's anything else we can assist you with or if you have more feedback to share, feel free to reach out! We appreciate your trust in our team! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi MMCTIERNAN2, Thank you for being a verified customer and for your positive feedback! We're delighted to hear that Nicole was very helpful in assisting you with your service needs, and it was a pleasure working with her! If there's anything more we can do for you or if you have additional feedback, please feel free to reach out! We appreciate your trust in us and look forward to continuing to provide excellent service! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi TFAY328, Thank you for your feedback regarding your visit with our service team. We understand that receiving an additional bill unexpectedly can be frustrating! However, the maintenance plan you purchased does have a list of services that are covered under the plan that was included in your deal paperwork, and/or reviewed at the time of your deal! We apologize if there was any misunderstanding over what was covered, or over the expectation of what your service invoice would be during your last visit. Regarding the vehicle wash, we do not have an on-site car wash or a team dedicated to cleaning vehicles while vehicles are in for service, so we treat this service as a request-only service. We would be happy to clean your vehicle when you come in for service next, we just ask that you let your advisor or our scheduling team know when you schedule your appointment. Thank you again, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi BACKFOOT2, Thank you for being a verified customer and for sharing your experience! We're pleased to hear that the dealership treated you with respect and kindness, helping you get a vehicle within your budget! If there's anything more we can do for you or if you have additional feedback, please feel free to reach out! We appreciate your trust in us! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi PNUZZO1, We appreciate your feedback as a valued customer! It's wonderful to hear that your visits, whether for service or a new vehicle purchase, are always a very nice experience. We're pleased that our team is attentive and keeps you updated on the status of the transaction! If there's anything more we can do for you or if you have additional feedback, please feel free to reach out. We're here to assist you! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi Deedragon364, Thank you for your great review! We're glad to hear that our team kept you informed and provided polite service! Offering refreshments is our way of making your experience even more enjoyable! If there's anything more we can do for you or if you have additional feedback, please feel free to reach out. We appreciate your trust in us! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi Lami777, We're thrilled to hear from a loyal customer like you! Thank you for choosing us once again for your car purchase! It's fantastic to know that Seth's patience and cooperation made the process smooth and enjoyable for you! We appreciate your recommendation to friends and family. If there's anything else we can assist you with or if you have more feedback to share, don't hesitate to reach out. Enjoy your new car! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi JMAZZZ, Thank you for sharing your positive feedback! We're thrilled to hear that Nicole was very helpful and that our team did a great job, as they usually do! Providing excellent service is what we aim for, and we appreciate your recognition! If there's anything more you'd like to share or if you have any future service needs, feel free to reach out! Happy Driving, The Lester Glenn Subaru Team