Nicole Damiano | Page 29

Lester Glenn Subaru responded

Hi MACFARBO, Thanks for the great feedback! We’re glad to hear that Nicole is your "go-to" person and that she consistently goes above and beyond to assist you! We appreciate your loyalty and look forward to helping you with anything you need! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hey VZAZZARA99, Thanks for the fantastic feedback! We’re so glad to hear that our team was attentive and took the time to explain everything thoroughly! Providing a great experience is important to us, and it’s wonderful to know that we met your expectations. If you need anything else or have more questions, just let us know! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi TLDENNINGER, Thank you for your feedback, and we apologize for the delay in getting your car back to you! We have shared your review with our management team. To clarify, the delay, your vehicle was a "drop off" appointment. "Drop off" vehicles are serviced after the "Waiter" vehicles are taken care of. However, a specific time can be requested. We’re glad you were happy with Nicole’s service, but we realize the timing was disappointing. We’ve taken steps to ensure that we’re more specific with our customers about service completion times to prevent any future misunderstandings. If you have any other concerns or need anything further, please feel free to reach out—we’re here to help. Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hey Aucal, Thank you for sharing your experience with us, and we sincerely apologize for the long wait time and the issues with your tires after service! We understand your fristration, and we’re sorry for any inconvenience caused. We’ve shared your review with our management team and understand that our team has offered the option to schedule your services at our GMC facility to avoid any future delays due to lift capacity. Your time is valuable to us, and we want to ensure your next visit is much smoother. If you have any other concerns or need further assistance, please don’t hesitate to reach out—we’re here to make things right! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi Nicole, Thank you for the kind words! We’re thrilled to hear that Nicole and our mechanic were able to assist you swiftly during your trip! It’s always our pleasure to help out, no matter the time. Safe travels and we hope you enjoyed your time in Wildwood! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi Carol, Thank you for the kind words! We're delighted to hear that our team has consistently been ready to assist you! It’s our goal to provide top-notch service every time, and it’s great to know we're hitting the mark! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi MPCHALUPA, We're so glad to hear that you had a pleasant experience in our comfortable surroundings! Nicole is indeed fantastic, and we're thrilled that she was able to help you so effectively. Thank you for your kind words! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi GBROKAWCUP, We’re so happy to hear you love your Subaru! It’s fantastic to know that Nicole has been amazing and friendly throughout your service experiences. Your loyalty over the last 7 years means a lot to us. If you need anything else or have more feedback, we’re always here for you! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi ARLEENHILL83, Thank you for your wonderful feedback! We're thrilled to hear that Nicole provided such attentive and helpful service! It’s great to know that our team was able to keep you informed and accommodate your schedule. We’re grateful for your continued trust in us and look forward to assisting you with your car’s needs in the future! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi REACHJIBE, Thanks for the fantastic review! We’re delighted to hear that you had such a positive experience with us! Nicole and the team are always here to ensure you’re taken care of. We appreciate your kind words and look forward to seeing you again! Happy Driving, The Lester Glenn Subaru Team