Dealer Reviews

Find the best dealership for you.

Service Reviews

Find good folks to fix your car.

Cars for Sale

Find the right car for you.

Back
Nicole Klauk
Nicole Klauk at Mercedes-Benz of Foothill Ranch
Refer Me

Nicole Klauk

Pre-Owned Sales Manager

Mercedes-Benz of Foothill Ranch

81 Auto Center Dr
Foothill Ranch, CA 92610

Contact Me
not yet
rated
2 Reviews

I take pride in supplying clients with very well maintained, beautiful Pre-Owned & Certified Pre-Owned vehicles. I will do whatever it takes to find your perfect vehicle. I would love the opportunity to earn your business!

Dealership Experience

4 yrs, 5 mos

Industry Experience

16 yrs, 6 mos

not yet
rated

2 Reviews

Write a Review

2 Reviews of Nicole Klauk

September 01, 2021

Dealership Rating
Employee Rating

"3 out of 4 differently aged/worn tires, albeit the same..."

- Mark B.

3 out of 4 differently aged/worn tires, albeit the same brand, on a 2019 Certified Pre Owned Mercedes-Benz? We bought a 2019 GLC 300 Certified Pre Owned (CPO) from Mercedes-Benz of Foothill Ranch on August 4, 2021. After having it for a couple of days, it came as a disappointing surprise when I saw we purchased a CPO Mercedes-Benz with three differently worn tires out of the four, one significantly. 75% of the tires were different from each other in wear! I expected the CPO process and execution at Mercedes-Benz of Foothill Ranch would have corrected it using best practice tire replacement recommendations. But, my opinion is, they stopped short and passed it on to the next owner. Conventional tire replacement recommendations, available from numerous sources online, state its best to replace your worn tires in a complete set of four. If, for some reason you do not replace all four as a set, then replace them in pairs. I’ve had to work very hard to reach a one tire remedy that the dealership agreed to replace. I also had to purchase another tire at my expense at full price to reach a matching pair, as is recommended across the tire industry. Mercedes-Benz of Foothill Ranch’s execution of this process lacks satisfied customer vision and is rather short-sighted in earning positive satisfaction sentiment, reviews, and repeat business whether buying or servicing their car there. No written policy is intended to meet every eventuality. It is a guide-line to follow. I question Mercedes-Benz of Foothill Ranch’s decision to allow 3 out of 4 tires of different wear to be determined as CPO caliber, not replacing all four tires as a set, and, when brought to their attention, not replacing tires in pairs as is the recommended tire industry standard. This could be remedied if the tires were considered an important item and following tire industry standards on their recommended replacement to a new customer in the reconditioning of the car for CPO.

Read More
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No

Other Employees Tagged: Edward Hwang

Sep 10, 2021

Mercedes-Benz of Foothill Ranch responded

We apologize for the inconsistently worn tires, Mark. We’d like to continue looking into this. Can you contact Kekoa at kekoa.dapitan@mbfoothill.com with all your information and pictures? Thank you.

April 24, 2018

Dealership Rating
Employee Rating

"Repair on a car I bought "

- Blessed1

Ian, Nicole , and Julian , Jose have been excellent taking care of my service needs . Ian and Nicole have went over and beyond to show me how important I am to them as a buyer and customer they have been in touch daily with me and have gained my trust and a life time of business from me now . Foothills Ranch Mercedes is one of the best dealerships for Customers satisfaction. They strive to please , and puts the customer 1st . They have been honest and showing me they care for my safety and my financial security investing in the right car for me and my family .

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Apr 26, 2018

Mercedes-Benz of Foothill Ranch responded

We are happy to hear you had a wonderful experience with us! Please let us know how we can help you in the future. We are here for you.

Apr 25, 2018

Mercedes-Benz of Foothill Ranch responded

thank you so much for taking the time to leave this 5-star review! We are happy to hear that our team at Mercedes-Benz of Foothill Ranch was able to provide you with such great service!

1
1 - 2 of 2 results

Dealership Inventory (116 Vehicles)

used 2014 Jeep Wrangler Unlimited car, priced at $32,888
2014 Jeep Wrangler Unlimited
used
Black Clearcoat exterior
Automatic
Four-wheel Drive
used 2018 Mercedes-Benz C-Class car, priced at $30,987
2018 Mercedes-Benz C-Class
used
Lunar Blue Metallic exterior
Automatic
Rear-wheel Drive
used 2021 Mercedes-Benz GLC 300 car, priced at $46,320
2021 Mercedes-Benz GLC 300
used
Graphite Gray Metallic exterior
Automatic
Rear-wheel Drive
used 2019 Land Rover Range Rover Velar car, priced at $58,994
2019 Land Rover Range Rover Velar
used
Santorini Black exterior
Automatic
Four-wheel Drive
new 2021 Mercedes-Benz S-Class car, priced at $119,495
2021 Mercedes-Benz S-Class
new
designo Diamond White exterior
Automatic
All-wheel Drive
used 2021 Mercedes-Benz GLC 300 car, priced at $46,670
2021 Mercedes-Benz GLC 300
used
Graphite Gray Metallic exterior
Automatic
Rear-wheel Drive