Nicole Klauk

3 out of 4 differently aged/worn tires, albeit the same brand, on a 2019 Certified Pre Owned Mercedes-Benz? We bought a 2019 GLC 300 Certified Pre Owned (CPO) from Mercedes-Benz of Foothill Ranch on August 4, 2021. After having it for a couple of days, it came as a disappointing surprise when I saw we purchased a CPO Mercedes-Benz with three differently worn tires out of the four, one significantly. 75% of the tires were different from each other in wear! I expected the CPO process and execution at Mercedes-Benz of Foothill Ranch would have corrected it using best practice tire replacement recommendations. But, my opinion is, they stopped short and passed it on to the next owner. Conventional tire replacement recommendations, available from numerous sources online, state its best to replace your worn tires in a complete set of four. If, for some reason you do not replace all four as a set, then replace them in pairs. I’ve had to work very hard to reach a one tire remedy that the dealership agreed to replace. I also had to purchase another tire at my expense at full price to reach a matching pair, as is recommended across the tire industry. Mercedes-Benz of Foothill Ranch’s execution of this process lacks satisfied customer vision and is rather short-sighted in earning positive satisfaction sentiment, reviews, and repeat business whether buying or servicing their car there. No written policy is intended to meet every eventuality. It is a guide-line to follow. I question Mercedes-Benz of Foothill Ranch’s decision to allow 3 out of 4 tires of different wear to be determined as CPO caliber, not replacing all four tires as a set, and, when brought to their attention, not replacing tires in pairs as is the recommended tire industry standard. This could be remedied if the tires were considered an important item and following tire industry standards on their recommended replacement to a new customer in the reconditioning of the car for CPO.

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Ian, Nicole , and Julian , Jose have been excellent taking care of my service needs . Ian and Nicole have went over and beyond to show me how important I am to them as a buyer and customer they have been in touch daily with me and have gained my trust and a life time of business from me now . Foothills Ranch Mercedes is one of the best dealerships for Customers satisfaction. They strive to please , and puts the customer 1st . They have been honest and showing me they care for my safety and my financial security investing in the right car for me and my family .

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