Nicole Nelson
Nicole Nelson at South Bay Hyundai

Nicole Nelson

Service Advisor

South Bay Hyundai

20433 Hawthorne Blvd
Torrance, CA 90503

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4.8
18 Reviews
4.8

18 Reviews

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18 Reviews of Nicole Nelson

June 24, 2025

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Employee Rating

Great Service. Great Team. Our Sales Rep, Eddie was amazing, knowledgeable and super friendly. Thank you for all your hard work. More

by rolandgarza70
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Eduardo Gomez, Jim Hindi

Jun 24, 2025

South Bay Hyundai responded

Thank you for the kind words! We're so glad to hear you had a great experience and that Eddie made such a positive impression. We'll be sure to pass along your appreciation to him and the rest of the team. Enjoy your new vehicle, and thank you for choosing SB Hyundai!

June 21, 2025

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I took my sonata for the 5th time to fix the indicator. Still not fixed. More

by suziedupee
Service Price Transparency
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Service Time
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Recommend Dealer
No
Jun 23, 2025

South Bay Hyundai responded

We're really sorry to hear that your issue still hasn’t been resolved after multiple visits. That’s not the experience we want for any of our customers, and we truly apologize for the inconvenience and frustration this has caused.

June 15, 2025

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Employee Rating

Nicole was very knowledgeable and professional. She listened to all my concerns about my car and advised me about them. Showed me to the waiting room. The wait wasn’t long. I will always come back More

by jjanet1818
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Jun 16, 2025

South Bay Hyundai responded

Thank you so much for your kind words! We're thrilled to hear that Nicole took great care of you and that your visit was smooth from start to finish. Listening to our customers and making them feel comfortable is exactly what we strive for, and we're glad Nicole delivered on that. We truly appreciate your loyalty and look forward to welcoming you back for your future visits!

June 08, 2025

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I have always received great service here. They inspected everything and even told me what to expect on my next service appointment. More

by Mstropics95
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: DANIEL CONTRERAS

Jun 09, 2025

South Bay Hyundai responded

Thank you for your continued trust and loyalty! We're so glad to hear you've consistently received great service with us. It's our goal to keep you informed and confident about your vehicle’s care, so we're happy to hear our team walked you through what to expect at your next visit. We appreciate your kind words and look forward to seeing you again!

May 27, 2025

Dealership Rating
Employee Rating

We had a good experience when we dropped of our car to be serviced. They were very helpful and took care of all of our needs and concerns. More

by othomas121
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeremy Davis

May 27, 2025

South Bay Hyundai responded

Thank you for sharing your experience! We’re glad our team was able to assist with your service needs and address all your concerns. It’s always our goal to provide helpful and attentive care. We appreciate your trust and look forward to serving you again!

May 25, 2025

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Great friendly service. Nicole was able assist to answer my questions. She kept me informed about the services that was needed for my car and my car was ready quickly. More

by phily6
Service Price Transparency
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Recommend Dealer
Yes
May 27, 2025

South Bay Hyundai responded

Thank you for your kind feedback! We’re glad Nicole was able to assist you and keep you informed throughout the service process. It’s great to hear your car was ready quickly and you had a positive experience with us. We appreciate your trust and look forward to helping you again in the future!

May 23, 2025

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Nicole was great! She was helpful and efficient. The entire experience was pleasant. I’ll definitely continue to use Southbay Hyundai! More

by Joannemineo
Workmanship
Service Time
Recommend Dealer
Yes
May 23, 2025

South Bay Hyundai responded

Thank you so much for the kind words! We're thrilled to hear that Nicole made your visit a great one with her helpful and efficient service. It's always our goal to provide a pleasant experience from start to finish, and we’re so glad to have earned your continued trust. We look forward to seeing you again soon—thank you for being a part of the South Bay Hyundai family!

May 19, 2025

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Nice people working at the South Bay location. The work done on my car was good and satified with time it took to do the job. More

by SIGNPAINT1
Service Price Transparency
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Recommend Dealer
No
May 20, 2025

South Bay Hyundai responded

Thank you for sharing your feedback and for recognizing the nice people at our South Bay location as well as the quality and timely service on your car. We’re glad to hear you were satisfied with the work done. We’re sorry to see that your overall experience didn’t fully meet your expectations and only earned one star. If there’s anything specific we can do to improve or address any concerns, please feel free to reach out to us directly. We truly value your business and hope to have the opportunity to serve you better in the future.

May 17, 2025

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Employee Rating

Quick, with no waiting time service. The representative was knowledgeable and nice. The service is reasonable! Thank you! More

by tatyana_tabakova
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
May 19, 2025

South Bay Hyundai responded

Thank you for sharing your experience! We’re so glad to hear that you received quick and efficient service without any waiting time. Our team takes pride in being knowledgeable and friendly, and it’s great to know that you felt well taken care of. We truly appreciate your kind words and are happy to know that you found our service reasonable. We look forward to serving you again in the future!

May 15, 2025

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Employee Rating

Excellent service experience with Nicole, she communicated clearly and explained what was needed and performed. More

by shay
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
May 16, 2025

South Bay Hyundai responded

Thank you for the great feedback! We're so glad to hear that Nicole provided you with excellent service and clear communication throughout your visit. We'll be sure to share your kind words with her. We appreciate your trust in us and look forward to seeing you again!

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