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Nicole Nelson
Nicole Nelson at South Bay Hyundai

Nicole Nelson

Service Advisor

South Bay Hyundai

20433 Hawthorne Blvd
Torrance, CA 90503

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4.8
36 Reviews
4.8

36 Reviews

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36 Reviews of Nicole Nelson

November 18, 2025

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i was lied to from the service department when my first engine blew that I would be receiving a new engine.. I was told that multiple times. I am on engine number three. Not due to my fault. I will never More

by DARLINDANA19
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Workmanship
Service Time
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Recommend Dealer
No

Other Employees Tagged: Jack Kim, Calvin Jeong

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Nov 20, 2025

South Bay Hyundai responded

We’re very sorry to hear about your experience and understand your frustration. We take feedback like yours seriously and appreciate you sharing the details of what happened. Our team strives to provide clear communication and reliable service, and your comments will be shared internally to help us improve moving forward. Thank you for taking the time to provide your feedback.

November 18, 2025

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Helpful. Great service and experience with all employees I encountered at the dealership and service counter. I will continue to have my car serviced at this More

by BRITTANYPBLACK
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeremy Davis, Leslie Pacas , There were others that helped me but I don’t see them in the list above. All were great.

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Nov 20, 2025

South Bay Hyundai responded

Thank you for your kind words! We’re thrilled to hear that you had a great experience with our team at both the dealership and service counter. We truly appreciate your continued trust and look forward to serving you and your car for many years to come!

November 14, 2025

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Nicole was amazing & friendly and took care of me quickly and with a constant smile More

by srusso
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Workmanship
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Service Communication
Recommend Dealer
Yes
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Nov 17, 2025

South Bay Hyundai responded

Thank you for sharing your experience! We’re so glad to hear that Nicole made your visit quick, friendly, and enjoyable. We’ll be sure to pass along your kind words, she’ll be thrilled to hear them!

November 13, 2025

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Great and efficient service. Parts are a bit expensive. Set of 2 keys are going to cost you $1500 More

by o0
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 17, 2025

South Bay Hyundai responded

Thank you for your feedback! We’re glad to hear you had a great and efficient service experience. We understand that parts, especially key replacements, can be costly, and we always strive to provide high-quality, reliable components. We appreciate your input and hope to continue providing excellent service for all your future needs.

October 22, 2025

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Service Department needs to contact/update customers on their car status. I felt like I was getting the run around! Calling Wait time and dropped calls was terrible! Asked twice for replaced parts but d More

by ZEBRASKY
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Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Oct 27, 2025

South Bay Hyundai responded

Thank you for taking the time to share your experience. We’re very sorry to hear about the communication issues and billing concerns you encountered, that’s not the level of service we aim to provide. Your feedback is important, and we’ll be reviewing this with our team to address the issues you mentioned. We appreciate your honesty and the opportunity to learn from your experience.

October 17, 2025

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Nicole was great and so were all the staff. Professional and kind! They answered all questions! More

by chaoteach
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Willian Morales

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Oct 17, 2025

South Bay Hyundai responded

Thank you for your kind words! We’re thrilled to hear that Nicole and the rest of our team provided professional, friendly service and answered all your questions. We’ll be sure to share your praise with them - it means a lot to know our efforts are appreciated!

September 22, 2025

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I really appreciate Nicole, she is amazing Very friendly and helpful Ready to answer any question Big thank you More

by love65_201story
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nicole

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Sep 22, 2025

South Bay Hyundai responded

Thank you for sharing your kind words! We’re thrilled to hear that Nicole provided friendly and helpful service. We’ll be sure to pass along your thanks—she’ll be delighted to hear it!

September 03, 2025

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Nicole has been very helpful, and she answered all of questions knowledgeably. I appreciate her assistance with setting up services for my Santa Fe. More

by SoonerShankle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 03, 2025

South Bay Hyundai responded

Thank you for sharing your experience! We’re glad to hear that Nicole was so helpful and knowledgeable in assisting you with your Santa Fe’s services. We truly appreciate your feedback and look forward to serving you again.

August 27, 2025

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Quick and simple process with a helpful service representative. Knowledgeable and responsive with my questions. More

by joshyang1221
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 27, 2025

South Bay Hyundai responded

Thank you for your kind words! We’re glad our team could make the process smooth and provide the help you needed. We appreciate your feedback!

August 24, 2025

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Employee Rating

Jack is the best service representative in SB Hyundai. From the manager Calvin to Keito, all the service reps are super kind and friendly over executive service attitude! Definitely come back again More

by kmotorsceo
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jack Kim, Calvin Jeong, Jeremy Davis, Kei Yukimura, Willian Morales, Leslie Pacas

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Aug 25, 2025

South Bay Hyundai responded

We’re thrilled to hear such wonderful feedback about Jack and our entire service team! From Calvin to Keito, we’re proud to have a staff that treats every guest with kindness and professionalism. Thank you for your kind words! We look forward to welcoming you back again!

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