Nicole Nelson
Nicole Nelson at South Bay Hyundai

Nicole Nelson

Service Advisor

South Bay Hyundai

20433 Hawthorne Blvd
Torrance, CA 90503

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4.7
11 Reviews
4.7

11 Reviews

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11 Reviews of Nicole Nelson

May 19, 2025

Dealership Rating
Employee Rating

Nice people working at the South Bay location. The work done on my car was good and satified with time it took to do the job. More

by SIGNPAINT1
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No
May 20, 2025

South Bay Hyundai responded

Thank you for sharing your feedback and for recognizing the nice people at our South Bay location as well as the quality and timely service on your car. We’re glad to hear you were satisfied with the work done. We’re sorry to see that your overall experience didn’t fully meet your expectations and only earned one star. If there’s anything specific we can do to improve or address any concerns, please feel free to reach out to us directly. We truly value your business and hope to have the opportunity to serve you better in the future.

May 17, 2025

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Employee Rating

Quick, with no waiting time service. The representative was knowledgeable and nice. The service is reasonable! Thank you! More

by tatyana_tabakova
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 19, 2025

South Bay Hyundai responded

Thank you for sharing your experience! We’re so glad to hear that you received quick and efficient service without any waiting time. Our team takes pride in being knowledgeable and friendly, and it’s great to know that you felt well taken care of. We truly appreciate your kind words and are happy to know that you found our service reasonable. We look forward to serving you again in the future!

May 15, 2025

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Employee Rating

Excellent service experience with Nicole, she communicated clearly and explained what was needed and performed. More

by shay
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
May 16, 2025

South Bay Hyundai responded

Thank you for the great feedback! We're so glad to hear that Nicole provided you with excellent service and clear communication throughout your visit. We'll be sure to share your kind words with her. We appreciate your trust in us and look forward to seeing you again!

May 10, 2025

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Every time I visit, they are friendly and explain the condition of my car in detail. While I am drinking coffee in the break room, they provide a perfect car repair along with a detailed explanation of t More

by BAMLS1415
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 12, 2025

South Bay Hyundai responded

Thank you for sharing your experience! We’re so glad to hear that our team consistently provides you with friendly service and clear, detailed explanations. It’s important to us that you feel comfortable and informed while your car is being serviced. We truly appreciate your continued trust and look forward to seeing you again. Enjoy your coffee during your next visit!

April 27, 2025

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Employee Rating

Excellent customer service, I definitely recommends to me friends Hyundai located in South Bay. 10/10 service. More

by margarethpimentel17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 28, 2025

South Bay Hyundai responded

Thank you so much for the fantastic review and the 10/10 rating! We’re thrilled to hear that you had an excellent experience with us and appreciate your recommendation to friends. Providing top-notch customer service is our priority, and we're glad to know we hit the mark! We look forward to serving you again in the future!

April 26, 2025

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Employee Rating

Good experience. Wish they would have washed the car. Nicole was fabulous and cares about her clents More

by beckbruhns
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 28, 2025

South Bay Hyundai responded

Thank you for sharing your feedback! We're happy to hear you had a good experience and that Nicole provided you with excellent service. We truly appreciate your trust and will definitely take note of your comment regarding the car wash. We strive to provide a full experience, and your feedback helps us improve. We look forward to serving you again soon!

April 18, 2025

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they are great! ! quick, efficient, friendly... just the best. happy to jave them so close! More

by Lori FoxWood
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 22, 2025

South Bay Hyundai responded

Thank you so much for the fantastic review! We’re thrilled to hear that you had a quick, efficient, and friendly experience with us. It’s great to know we’re conveniently close to you, and we’re here anytime you need us. Thanks again for choosing us!

April 15, 2025

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Good service provided and a convenient location. Nice waiting area since the remodel of the dealership. More

by bradfrrd2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Calvin Jeong, Jeremy Davis

Apr 16, 2025

South Bay Hyundai responded

Thank you so much for the kind words! We're glad you enjoyed our convenient location and the newly remodeled waiting area—creating a comfortable space for our guests was a top priority. We appreciate you choosing us and look forward to seeing you again!

April 15, 2025

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Employee Rating

great service, on time, nice workers, great refresment, clean facility easy to get appt.will be back again. More

by SIGNPAINT1
Recommend Dealer
Yes
Apr 16, 2025

South Bay Hyundai responded

Thank you for the wonderful feedback! We're so glad to hear you had a great experience with our team, enjoyed the refreshments, and found everything clean and convenient. It means a lot to know you’ll be back again—we’ll be ready to welcome you!

April 08, 2025

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Employee Rating

This is my first Hyundai and I Must say you all hire very good staff. Everyone was so pleasant especially the attendant who took care of me. I told him my horn wasn’t working after I pulled up, he poppe More

by seanpiterpater
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 09, 2025

South Bay Hyundai responded

Welcome to the Hyundai family, and thank you for the amazing review! We're thrilled to hear your first experience with us was a 10/10. It means a lot to know our team made such a great impression—especially the service attendant who went above and beyond to fix your horn on the spot. We truly appreciate your kind words and look forward to being here for you every step of the way with your new Hyundai!

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