Nicole Nelson
Nicole Nelson at South Bay Hyundai

Nicole Nelson

Service Advisor

South Bay Hyundai

20433 Hawthorne Blvd
Torrance, CA 90503

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4.8
34 Reviews
4.8

34 Reviews

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34 Reviews of Nicole Nelson

November 14, 2025

Dealership Rating
Employee Rating

Nicole was amazing & friendly and took care of me quickly and with a constant smile More

by srusso
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

November 13, 2025

Dealership Rating
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Great and efficient service. Parts are a bit expensive. Set of 2 keys are going to cost you $1500 More

by o0
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

October 22, 2025

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Service Department needs to contact/update customers on their car status. I felt like I was getting the run around! Calling Wait time and dropped calls was terrible! Asked twice for replaced parts but d More

by ZEBRASKY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Oct 27, 2025

South Bay Hyundai responded

Thank you for taking the time to share your experience. We’re very sorry to hear about the communication issues and billing concerns you encountered, that’s not the level of service we aim to provide. Your feedback is important, and we’ll be reviewing this with our team to address the issues you mentioned. We appreciate your honesty and the opportunity to learn from your experience.

October 17, 2025

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Employee Rating

Nicole was great and so were all the staff. Professional and kind! They answered all questions! More

by chaoteach
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Willian Morales

Oct 17, 2025

South Bay Hyundai responded

Thank you for your kind words! We’re thrilled to hear that Nicole and the rest of our team provided professional, friendly service and answered all your questions. We’ll be sure to share your praise with them - it means a lot to know our efforts are appreciated!

September 22, 2025

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Employee Rating

I really appreciate Nicole, she is amazing Very friendly and helpful Ready to answer any question Big thank you More

by love65_201story
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nicole

Sep 22, 2025

South Bay Hyundai responded

Thank you for sharing your kind words! We’re thrilled to hear that Nicole provided friendly and helpful service. We’ll be sure to pass along your thanks—she’ll be delighted to hear it!

September 03, 2025

Dealership Rating
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Nicole has been very helpful, and she answered all of questions knowledgeably. I appreciate her assistance with setting up services for my Santa Fe. More

by SoonerShankle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 03, 2025

South Bay Hyundai responded

Thank you for sharing your experience! We’re glad to hear that Nicole was so helpful and knowledgeable in assisting you with your Santa Fe’s services. We truly appreciate your feedback and look forward to serving you again.

August 27, 2025

Dealership Rating
Employee Rating

Quick and simple process with a helpful service representative. Knowledgeable and responsive with my questions. More

by joshyang1221
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 27, 2025

South Bay Hyundai responded

Thank you for your kind words! We’re glad our team could make the process smooth and provide the help you needed. We appreciate your feedback!

August 24, 2025

Dealership Rating
Employee Rating

Jack is the best service representative in SB Hyundai. From the manager Calvin to Keito, all the service reps are super kind and friendly over executive service attitude! Definitely come back again More

by kmotorsceo
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Aug 25, 2025

South Bay Hyundai responded

We’re thrilled to hear such wonderful feedback about Jack and our entire service team! From Calvin to Keito, we’re proud to have a staff that treats every guest with kindness and professionalism. Thank you for your kind words! We look forward to welcoming you back again!

August 22, 2025

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Employee Rating

Nicole must be one of the hardest working members of your staff! She was that perfect balance of friendly and professional, and made me feel like I was her #1 customer (though I know she was handling many c More

by rdpoor
Recommend Dealer
Yes
Aug 25, 2025

South Bay Hyundai responded

We’re so glad to hear Nicole made your experience such a great one! She truly embodies that balance of professionalism and friendliness, and it’s wonderful to know she made you feel like a top priority. We’ll be sure to share your kind words with her. Thank you for taking the time to share your feedback!

August 17, 2025

Dealership Rating
Employee Rating

Very satisfied with their professionalism and knowledge, curtesy and promptness. Thank you so very much More

by sanjacintomr1518
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 18, 2025

South Bay Hyundai responded

Thank you for your kind words! We’re so glad to hear that our team’s professionalism, knowledge, and courtesy made your experience a positive one. Your satisfaction means so much to us, and we truly appreciate you choosing us. We look forward to serving you again!

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