Nicole Nelson
Nicole Nelson at South Bay Hyundai

Nicole Nelson

Service Advisor

South Bay Hyundai

20433 Hawthorne Blvd
Torrance, CA 90503

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4.9
42 Reviews
4.9

42 Reviews

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42 Reviews of Nicole Nelson

February 01, 2026

Dealership Rating
Employee Rating

All worked out as expected. The cost was comparable with other repair shop, Free car wash at the end. More

by yicdoo
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

January 23, 2026

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Great attitude and customer service,very pleasant atmosphere,eager to assist and listen to the customer. More

by man11brew
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Jan 26, 2026

South Bay Hyundai responded

Thank you for the wonderful review! We’re glad to hear that our team provided a pleasant, attentive, and customer-focused experience. Creating a welcoming atmosphere and truly listening to our customers is very important to us. We appreciate you choosing us!

January 21, 2026

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Jeremy took the time to explain what was done as well as what is needed for the upcoming 60000 mile service. I appreciate that very much. This is one of the reason that I go out my way to go to So Bay Hyund More

by MELJOHN72
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Calvin Jeong, Jeremy Davis

Jan 26, 2026

South Bay Hyundai responded

Thank you for sharing your experience! We’re glad to hear that Jeremy took the time to clearly explain both the work that was completed and what to expect for your upcoming 60,000-mile service. Providing clear, helpful communication is very important to us, and we truly appreciate you going out of your way to choose South Bay Hyundai. We look forward to seeing you again!

January 10, 2026

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Thank you thank you thank you Thank you thank you thank you Thank you thank you thank you More

by clore61
Service Price Transparency
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Recommend Dealer
Yes
Jan 14, 2026

South Bay Hyundai responded

Thank YOU!

December 31, 2025

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Nicole went out of her way to locate a spare blade cover for my key fob. This would have cost me $55. More

by SANDYTANZIL
Recommend Dealer
Yes
Dec 31, 2025

South Bay Hyundai responded

Thank you for sharing your experience! We’re thrilled to hear that Nicole went above and beyond to help you, saving you the $55 is just a bonus. We’ll be sure to share your kind words with her; she’ll be delighted to hear it!

December 31, 2025

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Every thing just perfect. She was very knowledgeable, approachable and friendly. Working with her made me love Hydai dealership, I wish everyone should be like her! More

by bipinbajania
Service Price Transparency
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Recommend Dealer
Yes
Jan 05, 2026

South Bay Hyundai responded

Thank you so much for your wonderful feedback! We’re thrilled to hear that Nicole made your experience so positive and enjoyable. We’re lucky to have her on our team, and we truly appreciate you recognizing her knowledge and friendliness. We look forward to seeing you again at our dealership!

November 18, 2025

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Employee Rating

i was lied to from the service department when my first engine blew that I would be receiving a new engine.. I was told that multiple times. I am on engine number three. Not due to my fault. I will never More

by DARLINDANA19
Service Price Transparency
Workmanship
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Recommend Dealer
No

Other Employees Tagged: Jack Kim, Calvin Jeong

Nov 20, 2025

South Bay Hyundai responded

We’re very sorry to hear about your experience and understand your frustration. We take feedback like yours seriously and appreciate you sharing the details of what happened. Our team strives to provide clear communication and reliable service, and your comments will be shared internally to help us improve moving forward. Thank you for taking the time to provide your feedback.

November 18, 2025

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Helpful. Great service and experience with all employees I encountered at the dealership and service counter. I will continue to have my car serviced at this More

by BRITTANYPBLACK
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Jeremy Davis, Leslie Pacas , There were others that helped me but I don’t see them in the list above. All were great.

Nov 20, 2025

South Bay Hyundai responded

Thank you for your kind words! We’re thrilled to hear that you had a great experience with our team at both the dealership and service counter. We truly appreciate your continued trust and look forward to serving you and your car for many years to come!

November 14, 2025

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Nicole was amazing & friendly and took care of me quickly and with a constant smile More

by srusso
Service Price Transparency
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Recommend Dealer
Yes
Nov 17, 2025

South Bay Hyundai responded

Thank you for sharing your experience! We’re so glad to hear that Nicole made your visit quick, friendly, and enjoyable. We’ll be sure to pass along your kind words, she’ll be thrilled to hear them!

November 13, 2025

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Employee Rating

Great and efficient service. Parts are a bit expensive. Set of 2 keys are going to cost you $1500 More

by o0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 17, 2025

South Bay Hyundai responded

Thank you for your feedback! We’re glad to hear you had a great and efficient service experience. We understand that parts, especially key replacements, can be costly, and we always strive to provide high-quality, reliable components. We appreciate your input and hope to continue providing excellent service for all your future needs.

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