Nicole Nelson

South Bay Hyundai responded

Thank you for your feedback. We're glad to hear that most of your experience was great, but we sincerely apologize for the inconvenience you experienced at checkout. That’s not the level of service we strive to provide, and we appreciate you bringing it to our attention. We’ll be sure to address this with our team to ensure a smoother, more consistent experience going forward. We hope to welcome you back and provide a seamless visit next time.

South Bay Hyundai responded

Thank you for choosing South Bay Hyundai for your first maintenance visit! We're happy to hear everything went smoothly and that our team made you feel welcome. We truly appreciate your kind words and look forward to seeing you again for your next scheduled service. Thanks again!

South Bay Hyundai responded

Thank you for the kind words! We're so glad to hear you had a great experience and that Eddie made such a positive impression. We'll be sure to pass along your appreciation to him and the rest of the team. Enjoy your new vehicle, and thank you for choosing SB Hyundai!

South Bay Hyundai responded

We're really sorry to hear that your issue still hasn’t been resolved after multiple visits. That’s not the experience we want for any of our customers, and we truly apologize for the inconvenience and frustration this has caused.

South Bay Hyundai responded

Thank you so much for your kind words! We're thrilled to hear that Nicole took great care of you and that your visit was smooth from start to finish. Listening to our customers and making them feel comfortable is exactly what we strive for, and we're glad Nicole delivered on that. We truly appreciate your loyalty and look forward to welcoming you back for your future visits!

South Bay Hyundai responded

Thank you for your continued trust and loyalty! We're so glad to hear you've consistently received great service with us. It's our goal to keep you informed and confident about your vehicle’s care, so we're happy to hear our team walked you through what to expect at your next visit. We appreciate your kind words and look forward to seeing you again!

South Bay Hyundai responded

Thank you for sharing your experience! We’re glad our team was able to assist with your service needs and address all your concerns. It’s always our goal to provide helpful and attentive care. We appreciate your trust and look forward to serving you again!

South Bay Hyundai responded

Thank you for your kind feedback! We’re glad Nicole was able to assist you and keep you informed throughout the service process. It’s great to hear your car was ready quickly and you had a positive experience with us. We appreciate your trust and look forward to helping you again in the future!

South Bay Hyundai responded

Thank you so much for the kind words! We're thrilled to hear that Nicole made your visit a great one with her helpful and efficient service. It's always our goal to provide a pleasant experience from start to finish, and we’re so glad to have earned your continued trust. We look forward to seeing you again soon—thank you for being a part of the South Bay Hyundai family!

South Bay Hyundai responded

Thank you for sharing your feedback and for recognizing the nice people at our South Bay location as well as the quality and timely service on your car. We’re glad to hear you were satisfied with the work done. We’re sorry to see that your overall experience didn’t fully meet your expectations and only earned one star. If there’s anything specific we can do to improve or address any concerns, please feel free to reach out to us directly. We truly value your business and hope to have the opportunity to serve you better in the future.