Nicole Nelson
Nicole Nelson at South Bay Hyundai

Nicole Nelson

Service Advisor

South Bay Hyundai

20433 Hawthorne Blvd
Torrance, CA 90503

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4.8
20 Reviews
4.8

20 Reviews

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20 Reviews of Nicole Nelson

July 10, 2025

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Employee Rating

Everything was great until checkout. There was no cashier present. I stood there for 5 minutes and finally asked one of the service technicians why no cashier. I then got help. More

by dsr58
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Jul 10, 2025

South Bay Hyundai responded

Thank you for your feedback. We're glad to hear that most of your experience was great, but we sincerely apologize for the inconvenience you experienced at checkout. That’s not the level of service we strive to provide, and we appreciate you bringing it to our attention. We’ll be sure to address this with our team to ensure a smoother, more consistent experience going forward. We hope to welcome you back and provide a seamless visit next time.

July 02, 2025

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I just came in for my first maintenance on my new hyundai. Service was quick and all the staff was nice and friendly. I will be back for next regular maintenance. Thanks South Bay Hyundai More

by S_leigh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 02, 2025

South Bay Hyundai responded

Thank you for choosing South Bay Hyundai for your first maintenance visit! We're happy to hear everything went smoothly and that our team made you feel welcome. We truly appreciate your kind words and look forward to seeing you again for your next scheduled service. Thanks again!

June 24, 2025

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Great Service. Great Team. Our Sales Rep, Eddie was amazing, knowledgeable and super friendly. Thank you for all your hard work. More

by rolandgarza70
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Eduardo Gomez, Jim Hindi

Jun 24, 2025

South Bay Hyundai responded

Thank you for the kind words! We're so glad to hear you had a great experience and that Eddie made such a positive impression. We'll be sure to pass along your appreciation to him and the rest of the team. Enjoy your new vehicle, and thank you for choosing SB Hyundai!

June 21, 2025

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I took my sonata for the 5th time to fix the indicator. Still not fixed. More

by suziedupee
Service Price Transparency
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Recommend Dealer
No
Jun 23, 2025

South Bay Hyundai responded

We're really sorry to hear that your issue still hasn’t been resolved after multiple visits. That’s not the experience we want for any of our customers, and we truly apologize for the inconvenience and frustration this has caused.

June 15, 2025

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Nicole was very knowledgeable and professional. She listened to all my concerns about my car and advised me about them. Showed me to the waiting room. The wait wasn’t long. I will always come back More

by jjanet1818
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Jun 16, 2025

South Bay Hyundai responded

Thank you so much for your kind words! We're thrilled to hear that Nicole took great care of you and that your visit was smooth from start to finish. Listening to our customers and making them feel comfortable is exactly what we strive for, and we're glad Nicole delivered on that. We truly appreciate your loyalty and look forward to welcoming you back for your future visits!

June 08, 2025

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I have always received great service here. They inspected everything and even told me what to expect on my next service appointment. More

by Mstropics95
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: DANIEL CONTRERAS

Jun 09, 2025

South Bay Hyundai responded

Thank you for your continued trust and loyalty! We're so glad to hear you've consistently received great service with us. It's our goal to keep you informed and confident about your vehicle’s care, so we're happy to hear our team walked you through what to expect at your next visit. We appreciate your kind words and look forward to seeing you again!

May 27, 2025

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We had a good experience when we dropped of our car to be serviced. They were very helpful and took care of all of our needs and concerns. More

by othomas121
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeremy Davis

May 27, 2025

South Bay Hyundai responded

Thank you for sharing your experience! We’re glad our team was able to assist with your service needs and address all your concerns. It’s always our goal to provide helpful and attentive care. We appreciate your trust and look forward to serving you again!

May 25, 2025

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Great friendly service. Nicole was able assist to answer my questions. She kept me informed about the services that was needed for my car and my car was ready quickly. More

by phily6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 27, 2025

South Bay Hyundai responded

Thank you for your kind feedback! We’re glad Nicole was able to assist you and keep you informed throughout the service process. It’s great to hear your car was ready quickly and you had a positive experience with us. We appreciate your trust and look forward to helping you again in the future!

May 23, 2025

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Nicole was great! She was helpful and efficient. The entire experience was pleasant. I’ll definitely continue to use Southbay Hyundai! More

by Joannemineo
Workmanship
Service Time
Recommend Dealer
Yes
May 23, 2025

South Bay Hyundai responded

Thank you so much for the kind words! We're thrilled to hear that Nicole made your visit a great one with her helpful and efficient service. It's always our goal to provide a pleasant experience from start to finish, and we’re so glad to have earned your continued trust. We look forward to seeing you again soon—thank you for being a part of the South Bay Hyundai family!

May 19, 2025

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Nice people working at the South Bay location. The work done on my car was good and satified with time it took to do the job. More

by SIGNPAINT1
Service Price Transparency
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Service Time
Recommend Dealer
No
May 20, 2025

South Bay Hyundai responded

Thank you for sharing your feedback and for recognizing the nice people at our South Bay location as well as the quality and timely service on your car. We’re glad to hear you were satisfied with the work done. We’re sorry to see that your overall experience didn’t fully meet your expectations and only earned one star. If there’s anything specific we can do to improve or address any concerns, please feel free to reach out to us directly. We truly value your business and hope to have the opportunity to serve you better in the future.

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