Nicole Nelson | Page 5

South Bay Hyundai responded

Thank you for taking the time to share your feedback. We’re glad to hear that you found our team friendly, as creating a welcoming environment is very important to us. We also sincerely apologize for the extended wait time during your scheduled 11 AM appointment and understand your frustration. Even for routine maintenance like a 5,000-mile check, your appointment should be handled in a timely manner, and we’re sorry that we fell short that day. Your concerns regarding scheduling, capacity, and wait times are valid and will be shared with our management team for review as we continue working to improve efficiency and better balance appointments and walk-ins. We truly appreciate your honest feedback and the opportunity to improve. Thank you for choosing us, and we hope to provide you with a much smoother experience on your next visit.

South Bay Hyundai responded

Thank you for the great review! We’re so glad to hear you received excellent customer service and that Nicole made sure your needs were addressed promptly. We truly appreciate your kind words and your support. Thank you for choosing Hyundai, and we look forward to seeing you again!

South Bay Hyundai responded

Thank you for sharing your feedback. We’re sorry to hear that your visit took longer than expected and that the wait time caused frustration. We understand how important it is for service to be completed efficiently and within the timeframe provided at check-in. Your comments regarding appointment timing and service duration have been shared with our team for review. We appreciate you taking the time to let us know about your experience.

South Bay Hyundai responded

Thank you for the great feedback! We’re glad to hear you appreciated the complimentary car wash after your service and the Uber ride home. Providing convenient and thoughtful touches like these is part of what we strive for to make your experience as smooth as possible. We truly appreciate your support and look forward to seeing you again!

South Bay Hyundai responded

Thank you for the great review! We’re so glad to hear Nicole provided such friendly and helpful service during your visit. It’s wonderful to know she was able to assist with arranging an Uber to help make your day more convenient. We truly appreciate your kind words and look forward to serving you again in the future!

South Bay Hyundai responded

Thank you for the great review! We’re so glad to hear that scheduling your recall was easy and that both your regular service and recall work were completed in a timely manner. It’s wonderful to know you’re happy with your Tucson and our team. We truly appreciate your support and look forward to seeing you again!

South Bay Hyundai responded

Thank you so much for the kind words and recommendation! We’re thrilled to hear that both of them, along with the entire team, provided you with such a fantastic experience. We truly appreciate your support and are grateful for your trust in us. It means a lot that you’d recommend us to others!

South Bay Hyundai responded

Thank you for taking the time to share your experience and for your kind words about the team and lunch—we’re really glad you enjoyed your visit and the tacos! We’re also sorry to hear about your experience with the vehicle wash. That’s completely understandable feedback, and it shouldn’t feel like something is rushed or incomplete. Even small finishing details matter, and we appreciate you bringing this to our attention, especially since it’s happened before. We’ll make sure this is shared with our service team so it can be addressed and improved. We truly value your business and hope your next visit is fully smooth from start to finish.

South Bay Hyundai responded

Thank you for the wonderful review! We’re so glad to hear you enjoyed the convenience of your visit and that our team provided great customer service. It’s also great to know you found the waiting area comfortable with nice amenities, and that our staff made you feel welcome. We truly appreciate your support and look forward to seeing you again!

South Bay Hyundai responded

Thank you for your kind review! We’re glad to hear you experienced friendly and professional service, and that our team took the time to clearly explain the work performed on your vehicle. It’s also great to know the ride assistance made your visit more convenient. We truly appreciate your support and look forward to seeing you again!