Nicole Nelson | Page 2

South Bay Hyundai responded

Thank you for the wonderful recommendation! We love hearing that our team went above and beyond and made your visit to South Bay Hyundai’s service center in Torrance such a positive experience. Knowing you’d recommend us to your friends and family is a great compliment. We truly appreciate your trust and look forward to taking care of your vehicle again!

South Bay Hyundai responded

We’re sorry your visit began with such a frustrating experience and that you felt overlooked when you arrived for service. Having to wait while others who arrived after you were helped first is understandably discouraging, especially when you were already waiting for assistance. We also regret that your vehicle was kept for 10 days without a proactive update and that you had to make every effort to find out what was happening. Finding trash left inside the vehicle and grease on the license plate and exterior only added to the frustration. Your feedback regarding the customer service, communication, service time, and condition of the vehicle at pickup has been shared with our management team for review.

South Bay Hyundai responded

We’re sorry for the confusion and frustration caused by the services listed on your invoice. We understand how concerning it would be to see repairs you believe were intended for another vehicle, while services you understood to have been completed are still showing as needed. We also understand why this would leave you questioning the accuracy of the work performed and the information provided on your invoice. Your concerns regarding the invoice, service recommendations, and accuracy of the records have been shared with our management team for review. We appreciate you bringing this to our attention.

South Bay Hyundai responded

Thank you for the awesome shout-out! We’re glad we could get you scheduled quickly, track down the horn issue, and have everything fixed within a few hours. We know how important it is to get something like that taken care of without turning it into an all-day ordeal. We really appreciate the “you guys rock!” and the five-star energy behind it. Thanks for trusting our service team with your vehicle!

South Bay Hyundai responded

Thank you for the wonderful feedback! We’re especially glad Nicole stayed on top of everything while your IONIQ 5 was dealing with a complex electrical issue and other repairs. Getting the right parts, coordinating the work, and making sure everything was completed correctly takes real attention to detail, so it’s great to hear she was proactive throughout the process. We’ll be sure Nicole sees your kind words. We truly appreciate you recognizing her professionalism and dedication to getting your vehicle taken care of properly. Thank you for trusting South Bay Hyundai with your IONIQ 5!

South Bay Hyundai responded

We’re sorry your first service experience with us did not provide the level of guidance and communication you expected. We understand how important it is, especially on a first visit, to have someone patient and helpful who can explain the process and keep you informed along the way. Your feedback regarding customer service, communication, and service updates has been shared with our management team for review. We appreciate you bringing this to our attention.

South Bay Hyundai responded

Thank you for sharing the details of your visit. We’re glad we were able to take care of the horn service under the manufacturer’s warranty. We also appreciate you noting the additional services that were recommended and that you chose to decline them at this time. Our goal is to provide clear information and let you decide what makes the most sense for your vehicle and your needs. Thank you for choosing our service team!

South Bay Hyundai responded

Thank you for the great feedback! We’re so glad Nicole was friendly, knowledgeable, and able to make your visit a positive one. It’s also great to hear you enjoyed the facility while you waited. Having a comfortable place to relax can make a big difference during a service visit. We truly appreciate you taking the time to share your experience and recognize Nicole!

South Bay Hyundai responded

We’re sorry you’ve had such a frustrating experience trying to reach our team. Being left on hold, not receiving callbacks, and having difficulty using the app, especially when the dealership is not conveniently located for you, is understandably frustrating. We appreciate you bringing this to our attention, and your feedback regarding our phone communication, appointment process, and customer support has been shared with management for review.

South Bay Hyundai responded

Thank you for the kind feedback! We’re glad you found the remodeled space so much nicer, clean, and comfortable. We put a lot of thought into improving the experience for our customers, so it’s great to hear that the changes have made such a difference. We appreciate you taking the time to share your thoughts and hope you continue to enjoy the new space on your future visits!