Nicole Nelson
Nicole Nelson at South Bay Hyundai

Nicole Nelson

Service Advisor

South Bay Hyundai

20433 Hawthorne Blvd
Torrance, CA 90503

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4.8
38 Reviews
4.8

38 Reviews

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38 Reviews of Nicole Nelson

December 31, 2025

Dealership Rating
Employee Rating

Nicole went out of her way to locate a spare blade cover for my key fob. This would have cost me $55. More

by SANDYTANZIL
Recommend Dealer
Yes
Dec 31, 2025

South Bay Hyundai responded

Thank you for sharing your experience! We’re thrilled to hear that Nicole went above and beyond to help you, saving you the $55 is just a bonus. We’ll be sure to share your kind words with her; she’ll be delighted to hear it!

December 31, 2025

Dealership Rating
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Every thing just perfect. She was very knowledgeable, approachable and friendly. Working with her made me love Hydai dealership, I wish everyone should be like her! More

by bipinbajania
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

November 18, 2025

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i was lied to from the service department when my first engine blew that I would be receiving a new engine.. I was told that multiple times. I am on engine number three. Not due to my fault. I will never More

by DARLINDANA19
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
No

Other Employees Tagged: Jack Kim, Calvin Jeong

Nov 20, 2025

South Bay Hyundai responded

We’re very sorry to hear about your experience and understand your frustration. We take feedback like yours seriously and appreciate you sharing the details of what happened. Our team strives to provide clear communication and reliable service, and your comments will be shared internally to help us improve moving forward. Thank you for taking the time to provide your feedback.

November 18, 2025

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Helpful. Great service and experience with all employees I encountered at the dealership and service counter. I will continue to have my car serviced at this More

by BRITTANYPBLACK
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Jeremy Davis, Leslie Pacas , There were others that helped me but I don’t see them in the list above. All were great.

Nov 20, 2025

South Bay Hyundai responded

Thank you for your kind words! We’re thrilled to hear that you had a great experience with our team at both the dealership and service counter. We truly appreciate your continued trust and look forward to serving you and your car for many years to come!

November 14, 2025

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Nicole was amazing & friendly and took care of me quickly and with a constant smile More

by srusso
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Nov 17, 2025

South Bay Hyundai responded

Thank you for sharing your experience! We’re so glad to hear that Nicole made your visit quick, friendly, and enjoyable. We’ll be sure to pass along your kind words, she’ll be thrilled to hear them!

November 13, 2025

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Great and efficient service. Parts are a bit expensive. Set of 2 keys are going to cost you $1500 More

by o0
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Nov 17, 2025

South Bay Hyundai responded

Thank you for your feedback! We’re glad to hear you had a great and efficient service experience. We understand that parts, especially key replacements, can be costly, and we always strive to provide high-quality, reliable components. We appreciate your input and hope to continue providing excellent service for all your future needs.

October 22, 2025

Dealership Rating
Employee Rating

Service Department needs to contact/update customers on their car status. I felt like I was getting the run around! Calling Wait time and dropped calls was terrible! Asked twice for replaced parts but d More

by ZEBRASKY
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
No
Oct 27, 2025

South Bay Hyundai responded

Thank you for taking the time to share your experience. We’re very sorry to hear about the communication issues and billing concerns you encountered, that’s not the level of service we aim to provide. Your feedback is important, and we’ll be reviewing this with our team to address the issues you mentioned. We appreciate your honesty and the opportunity to learn from your experience.

October 17, 2025

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Nicole was great and so were all the staff. Professional and kind! They answered all questions! More

by chaoteach
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Willian Morales

Oct 17, 2025

South Bay Hyundai responded

Thank you for your kind words! We’re thrilled to hear that Nicole and the rest of our team provided professional, friendly service and answered all your questions. We’ll be sure to share your praise with them - it means a lot to know our efforts are appreciated!

September 22, 2025

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Employee Rating

I really appreciate Nicole, she is amazing Very friendly and helpful Ready to answer any question Big thank you More

by love65_201story
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nicole

Sep 22, 2025

South Bay Hyundai responded

Thank you for sharing your kind words! We’re thrilled to hear that Nicole provided friendly and helpful service. We’ll be sure to pass along your thanks—she’ll be delighted to hear it!

September 03, 2025

Dealership Rating
Employee Rating

Nicole has been very helpful, and she answered all of questions knowledgeably. I appreciate her assistance with setting up services for my Santa Fe. More

by SoonerShankle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 03, 2025

South Bay Hyundai responded

Thank you for sharing your experience! We’re glad to hear that Nicole was so helpful and knowledgeable in assisting you with your Santa Fe’s services. We truly appreciate your feedback and look forward to serving you again.

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