Nicole Pefine | Page 7

Did not inspect my car. Missed oil leak, tire sensor damage and battery issue. They wanted to charge me $45 for the second time to clean my battery when they knew I needed a Missed oil leak, tire sensor damage and battery issue. They wanted to charge me $45 for the second time to clean my battery when they knew I needed a new one. I took my car to another Subaru dealer to get an honest inspection. Wakefield Subaru failed to tell me about issues because I was still under warranty and they didn’t want to pay for oil leak and sensor issue repairs. They talked to me as if I was dumb. Dismissed me with condescending attitude. Now I have to go thru the court system to make them honor my warranty. New ownership is horrible. I’ve owned Subarus since 2002. I haven’t had an issue until new ownership. This is the worst dealership. Buying a Lexus. More

by TSANCHEZ8 Verified Customer Verified Customer

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Great job service, great people, very timely, minimum waiting, a total job well done, see you again waiting, a total job well done, see you again More

by jjlfamily7 Verified Customer Verified Customer

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Very pleasant to speak with. Everything was taken care of in a timely manner. Also, very accommodating! Everything was taken care of in a timely manner. Also, very accommodating! More

by Mercedes Verified Customer Verified Customer

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Exceptional service! Even though I was late, she was able to fit me in so I didn’t have to reschedule. My car received excellent diagnosis, service and repair. Yet anothe Even though I was late, she was able to fit me in so I didn’t have to reschedule. My car received excellent diagnosis, service and repair. Yet another great experience at Wakefield Subaru. More

by KECONNORS Verified Customer Verified Customer

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Kordell was excellent. Showed us all the options and was very helpful with our questions. German was also very helpful.This is our 3rd Outback so we do really like Subar Showed us all the options and was very helpful with our questions. German was also very helpful.This is our 3rd Outback so we do really like Subarus. Nicole Pefine helped us get the automatic starter installed after the part had to be ordered and assured we got the inspection sticker. More

by sdalton Verified Customer Verified Customer

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The price listed was $125 which is high but I wanted to give dealership a try. Got charged over $140 for hidden charges like “gaskets “. Probably will use local mechanic in the future. give dealership a try. Got charged over $140 for hidden charges like “gaskets “. Probably will use local mechanic in the future. More

by bvinchesi Verified Customer Verified Customer

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Kordel was excellent. He explained everything and then some. Pleasant and caring manner. Has followed up with as well. He explained everything and then some. Pleasant and caring manner. Has followed up with as well. More

by joy48pluck Verified Customer Verified Customer

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Nicole was wonderful, really listened to me and spent the time to figure out what was causing the problem with my car. Running smoothly again, thanks Nicole! time to figure out what was causing the problem with my car. Running smoothly again, thanks Nicole! More

by LINDA_HEINEMAN Verified Customer Verified Customer

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Nicole was very easy to deal with and answered all my questions. She was a complete professional. questions. She was a complete professional. More

by BEGREENJR Verified Customer Verified Customer

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Subaru Wakefield crew does a fantastic and thorough job anytime I go there for service. Always go above and beyond. It's too bad the people at the corporate offices for Subaru aren't as helpful. This place anytime I go there for service. Always go above and beyond. It's too bad the people at the corporate offices for Subaru aren't as helpful. This place is fantastic. Highly recommended. Keep up the good work. More

by dslater0 Verified Customer Verified Customer

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