North Adkins

His inability to control his emotions while working is equivalent to a 2 year old throwing a tantrum because he didn’t get his way. If you ever see this man working run with your money and take your busin equivalent to a 2 year old throwing a tantrum because he didn’t get his way. If you ever see this man working run with your money and take your business elsewhere. More

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Very friendly, the salesman I had Frisco, was awesome, we struck a deal pretty quickly struck a deal pretty quickly More

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One of the best dealership experiences of my life. I’m a customer for LIFE!!! I’m a customer for LIFE!!! More

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Instrumental in finding me a car that we wanted. The only downside was the distance I had to travel. But worth the drive. Other than the good experience I received from the sales people, manager The only downside was the distance I had to travel. But worth the drive. Other than the good experience I received from the sales people, manager and GM. I had a less than ideal interaction I had with the finance person. He pretty much told me I can refund the GAP insurance and it would affect his numbers. I still don’t know his name till this day. More

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"Do you want to buy the car or not? " pretty rude for someone who is making money off me. " pretty rude for someone who is making money off me. More

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Everyone I work with exceed my expectations. I got a great Vehicle at a fair price! I got a great Vehicle at a fair price! More

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Prompt professional service and an overall great buying experience!! Enjoying my new vehicle in a few hours! experience!! Enjoying my new vehicle in a few hours! More

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Caleb is the best!!!! I do not like buying cars, especially doing it with my husband! Caleb made the experience easier than I have every experienced. He was honest and the least pushy of all salesma especially doing it with my husband! Caleb made the experience easier than I have every experienced. He was honest and the least pushy of all salesman. He gave me space, answered all my questions, friendly, knowledgeable, and very professional. And the GM, including Sales managers only wanted to make us happy at every turn. I would highly recommend this dealership for all your service and car buying needs! More

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WORST Car buying experience ever, and between my husband and I, we've owned 12 vehicles. We were in the market for a new Tacoma, so we applied for credit on the dealer's website, and were lined up with a gr and I, we've owned 12 vehicles. We were in the market for a new Tacoma, so we applied for credit on the dealer's website, and were lined up with a great salesman named Jose. We explained that we'd like to do all of the necessary paperwork and have the vehicle delivered to our home (as offered due to COVID-19). We were told that all of our paperwork was complete, but that a driver was unavailable to deliver the vehicle to our home, so we packed up our two kids, both under the age of 10, on April 14th, and drove an hour and a half to the dealership. We had an appointment with the finance office to sign our paperwork, and waited over an hour to be called into Ace's office (he's finance manager). The experience with Ace lasted 2.5 hours, our children were antsy, we were getting impatient, especially as we were told we merely needed to sign our finance docs. Ace tried multiple times to sell us an extended warranty, service contract, etc, and we were very adamant about only wanting Gap Insurance, no other add-ons. We were privy to his extensive rap music collection and DJing skills, and were also granted the opportunity to hear him sing his favorite songs with his feet up on his desk. And, we wonder why we were there 2.5 hours? This is where the unprofessionalism of Ace began. We left the dealership with our new truck. A few days later, Ace called and said I can save you money on your payment, but I need proof that your mortgage is up to date. And, I said, if I can't provide you with the information you need, are we still okay using our original lender, Americredit? Ace's response was yes, of course, I'm just trying to save you money. Ace then called my husband, Brad, on April 21, and said, Hey! I can save you $13 per month on your payment, I'll send a driver to your home with paperwork for you to sign, don't worry about the mortgage documents. A driver arrived at our house, Jack, extremely kind and compassionate, just a great person, with paperwork for us to sign on Monday, April 26. **Here's the best part...the paperwork included a $2,500 extended warranty and service plan (remember, we adamantly said we don't want these items), and increased bottom line price of $2,500, and a DECREASED interest rate, by 2%. The loan term was also increased by 3 months. You see, darling Ace must've needed to meet month end numbers, and thought he could just sneak in these little extras, and entice us with the savings of $13 per month. We read the contract and refused to sign it. My husband called the dealership and left multiple voicemails for GM Jimmy Cline, none of which have been returned. He was eventually connected with North, a Finance Manager, where we explained the situation. North then overnighted new finance paperwork with the new interest rate, 2% less than originally quoted on day 1, but that we saw on Ace's little scheme, and returned our loan to the original term. We sent the paperwork back, it was received on April 29 and we were told that all was well, have a great day. Yesterday, May 4th, I received a call from Ace. Apparently Americredit, the lender from APRIL 14th, has an issue with my husband's 1099 form. He requested that we drive down to Matthews, NC, again (we both have jobs, this isn't possible). I was assured by Ace, on or about April 16, that no matter what, we were safe with Americredit, all was well, no matter the circumstance. Brad called the dealership and spoke with our salesperson, Jose, and was assured that we'd receive a call back from North before end of business. So here we are, Wednesday morning, and no returned phone call. We've been driving a truck for 21 days, tagged in our name, and insured, and still aren't even sure if it's ours. I'm more than excited to turn this over to Eyewitness News and the Better Business Bureau. The service is appalling. How many times will Ace be allowed to sneak in extra coverages, increase bottom line pricing, and lending term? How many customers has he taken advantage of? When will he be stopped? More

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At the dealership now, North was absolutely a jerk with a HUGE ego problem. If it wasn’t for my husband wanting to give Daniel Cressi the deal we would have walked!! Rudeness gets you nowhere. a HUGE ego problem. If it wasn’t for my husband wanting to give Daniel Cressi the deal we would have walked!! Rudeness gets you nowhere. More

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