North Adkins

Timeline of Service Issues • Two months ago: I had my vehicle aligned in preparation for installing new Michelin tires. • Two weeks later: New tires were installed. Immediately afterward, the front left vehicle aligned in preparation for installing new Michelin tires. • Two weeks later: New tires were installed. Immediately afterward, the front left tire rubbed against the wheel well, suggesting improper installation or alignment. • Second alignment: This was performed after it was determined that the left-hand caster was significantly out of specification causing the new l/h front tire to rub the fender in reverse.. • Four weeks ago: I brought the vehicle in for replacement of all brake pads and front rotors, along with a brake fluid bleed. My car was at the shop from 7:00 a.m. until 5:00 p.m. Upon pickup, I was informed that the brake bleed had not been completed and was handled as a rushed accommodation. When I arrived home, I discovered a visible gouge on the left-hand door under the handle, along with paint chipping on the front l/h mag wheel — damage that was not present prior to service. • Two weeks later: I experienced worsening brake pulsation and returned for service. I was informed that parts needed to be sent to Toyota for inspection and I was sent home without resolution. • One week later: After receiving no communication or updates, I returned to the dealership and spoke with administrative management/service director. I questioned why I was sent home and why the rotors and brake components were not simply replaced during my "third" visit. • Subsequent visit: I brought the vehicle back for new rotors and brake shoes. I was told that the rotors were replaced but that the shoes were only “scuffed.” I requested full replacement due to uneven wear caused by operating the vehicle on defective rotors for over three weeks and because the brake bedding process had already been compromised. This request was ignored. The brake pulsation problem has now returned. • Most recent contact: I called the service manager on Monday at 3:00 p.m. and was told I would receive a call back. No return call was made. ________________________________________ Concerns This experience reflects: • Repeated mechanical service failures • Poor quality control • Vehicle damage during service • Lack of communication and accountability • Failure to properly correct a known brake defect until THIRD visit on 02/22/2026 My vehicle has now been serviced multiple times for the same unresolved issue until 02/22/2026 when the General Manager had to intervene. My use of the service department at Scott Clark Toyota resulted in wasted time, inconvenience, vehicle damage and diminished confidence in your service department. The vehicle still pulsates at speeds under 8 MPH! ________________________________________ More

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His inability to control his emotions while working is equivalent to a 2 year old throwing a tantrum because he didn’t get his way. If you ever see this man working run with your money and take your busin equivalent to a 2 year old throwing a tantrum because he didn’t get his way. If you ever see this man working run with your money and take your business elsewhere. More

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Very friendly, the salesman I had Frisco, was awesome, we struck a deal pretty quickly struck a deal pretty quickly More

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One of the best dealership experiences of my life. I’m a customer for LIFE!!! I’m a customer for LIFE!!! More

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Instrumental in finding me a car that we wanted. The only downside was the distance I had to travel. But worth the drive. Other than the good experience I received from the sales people, manager The only downside was the distance I had to travel. But worth the drive. Other than the good experience I received from the sales people, manager and GM. I had a less than ideal interaction I had with the finance person. He pretty much told me I can refund the GAP insurance and it would affect his numbers. I still don’t know his name till this day. More

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"Do you want to buy the car or not? " pretty rude for someone who is making money off me. " pretty rude for someone who is making money off me. More

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Everyone I work with exceed my expectations. I got a great Vehicle at a fair price! I got a great Vehicle at a fair price! More

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Prompt professional service and an overall great buying experience!! Enjoying my new vehicle in a few hours! experience!! Enjoying my new vehicle in a few hours! More

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Caleb is the best!!!! I do not like buying cars, especially doing it with my husband! Caleb made the experience easier than I have every experienced. He was honest and the least pushy of all salesma especially doing it with my husband! Caleb made the experience easier than I have every experienced. He was honest and the least pushy of all salesman. He gave me space, answered all my questions, friendly, knowledgeable, and very professional. And the GM, including Sales managers only wanted to make us happy at every turn. I would highly recommend this dealership for all your service and car buying needs! More

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WORST Car buying experience ever, and between my husband and I, we've owned 12 vehicles. We were in the market for a new Tacoma, so we applied for credit on the dealer's website, and were lined up with a gr and I, we've owned 12 vehicles. We were in the market for a new Tacoma, so we applied for credit on the dealer's website, and were lined up with a great salesman named Jose. We explained that we'd like to do all of the necessary paperwork and have the vehicle delivered to our home (as offered due to COVID-19). We were told that all of our paperwork was complete, but that a driver was unavailable to deliver the vehicle to our home, so we packed up our two kids, both under the age of 10, on April 14th, and drove an hour and a half to the dealership. We had an appointment with the finance office to sign our paperwork, and waited over an hour to be called into Ace's office (he's finance manager). The experience with Ace lasted 2.5 hours, our children were antsy, we were getting impatient, especially as we were told we merely needed to sign our finance docs. Ace tried multiple times to sell us an extended warranty, service contract, etc, and we were very adamant about only wanting Gap Insurance, no other add-ons. We were privy to his extensive rap music collection and DJing skills, and were also granted the opportunity to hear him sing his favorite songs with his feet up on his desk. And, we wonder why we were there 2.5 hours? This is where the unprofessionalism of Ace began. We left the dealership with our new truck. A few days later, Ace called and said I can save you money on your payment, but I need proof that your mortgage is up to date. And, I said, if I can't provide you with the information you need, are we still okay using our original lender, Americredit? Ace's response was yes, of course, I'm just trying to save you money. Ace then called my husband, Brad, on April 21, and said, Hey! I can save you $13 per month on your payment, I'll send a driver to your home with paperwork for you to sign, don't worry about the mortgage documents. A driver arrived at our house, Jack, extremely kind and compassionate, just a great person, with paperwork for us to sign on Monday, April 26. **Here's the best part...the paperwork included a $2,500 extended warranty and service plan (remember, we adamantly said we don't want these items), and increased bottom line price of $2,500, and a DECREASED interest rate, by 2%. The loan term was also increased by 3 months. You see, darling Ace must've needed to meet month end numbers, and thought he could just sneak in these little extras, and entice us with the savings of $13 per month. We read the contract and refused to sign it. My husband called the dealership and left multiple voicemails for GM Jimmy Cline, none of which have been returned. He was eventually connected with North, a Finance Manager, where we explained the situation. North then overnighted new finance paperwork with the new interest rate, 2% less than originally quoted on day 1, but that we saw on Ace's little scheme, and returned our loan to the original term. We sent the paperwork back, it was received on April 29 and we were told that all was well, have a great day. Yesterday, May 4th, I received a call from Ace. Apparently Americredit, the lender from APRIL 14th, has an issue with my husband's 1099 form. He requested that we drive down to Matthews, NC, again (we both have jobs, this isn't possible). I was assured by Ace, on or about April 16, that no matter what, we were safe with Americredit, all was well, no matter the circumstance. Brad called the dealership and spoke with our salesperson, Jose, and was assured that we'd receive a call back from North before end of business. So here we are, Wednesday morning, and no returned phone call. We've been driving a truck for 21 days, tagged in our name, and insured, and still aren't even sure if it's ours. I'm more than excited to turn this over to Eyewitness News and the Better Business Bureau. The service is appalling. How many times will Ace be allowed to sneak in extra coverages, increase bottom line pricing, and lending term? How many customers has he taken advantage of? When will he be stopped? More

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