OC Cardoso | Page 2

The part that I needed for the warranty repair was ordered based upon technician inspection back in March. I was never called that this part was in. It was never followed up upon. I had to call and fi ordered based upon technician inspection back in March. I was never called that this part was in. It was never followed up upon. I had to call and find out that it was actually in parts. This is not the first time this has happened with Martin Chevrolet. When I arrived with my vehicle, to have the third brake light on the top of the Silverado cab replaced, the service advisor, looked at it and said I don't see any water in it. In order for us to submit this as a claim, we need to have a picture of it with the water in it. And I replied, you should've taken that picture back in March when you had it here and there was water in it and you ordered the part. That said, they went ahead and supposedly fixed it and charged the repair. they do a good job, when they do it. They do a good job when they're aware that they're supposed to do a good job, but the customer shouldn't have to follow up and see that part is there. I've had to do this twice. This truck only has 34,000 miles on it and the warranty repairs, mixed with the Service has definitely turned me off to Chevrolet. More

by jjstone Verified Customer Verified Customer

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The service completed was done correctly, timely and with comprehensive evaluation of the car.. There were no problems identified after I got the vehicle home. comprehensive evaluation of the car.. There were no problems identified after I got the vehicle home. More

by sacampau Verified Customer Verified Customer

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The service was great. I was able to get my car fixed without an appointment. Thank you I was able to get my car fixed without an appointment. Thank you More

by munozva90 Verified Customer Verified Customer

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Took time and found problem even tho it couldnt be duplicated at dealership but would only happen sometimes duplicated at dealership but would only happen sometimes More

by thesir Verified Customer Verified Customer

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Rude as xxxx staff, they NEVER EVER EVER give me a car wash when I bring the car, I got a tire rotation and the next day my tire sensors are all screwed up. Horrible experience wash when I bring the car, I got a tire rotation and the next day my tire sensors are all screwed up. Horrible experience More

by redsunglasses21 Verified Customer Verified Customer

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I got there before dealer was open and Ralph opened the door and started my paperwork and took my keys as always he was super kind we shared a couple stories. I always get treated amazing at Martin Chevy t door and started my paperwork and took my keys as always he was super kind we shared a couple stories. I always get treated amazing at Martin Chevy that is why I drive over a hour to have my service done there More

by rwhowe.rh Verified Customer Verified Customer

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I'm an old gear head always loved chevys and gm muscle cars hope the 3 cylinder in my trax is long lasting so far so good Thanks for the free oil changes and car washes. cars hope the 3 cylinder in my trax is long lasting so far so good Thanks for the free oil changes and car washes. More

by It time buyer Verified Customer Verified Customer

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Very pleased with service and helpful folks at both servicee and the other fpolks on the team servicee and the other fpolks on the team More

by ckurzinski Verified Customer Verified Customer

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Always a great experience any time I go for any kind of service. Staff is always pleasant. service. Staff is always pleasant. More

by Kkeeler333 Verified Customer Verified Customer

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Warm feeling of home when entering the dealership. Professional at all times. Always ask if theres anything the staff can do for you. I was very impressed with the ceramic treatment that was completed Professional at all times. Always ask if theres anything the staff can do for you. I was very impressed with the ceramic treatment that was completed. Also oil changed was done that same day. Thank you Martin Chevrolet for everything. More

by heartbeat0404 Verified Customer Verified Customer

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