Omar Aparicio
Omar Aparicio at Toyota of North Austin

Omar Aparicio

Service Advisor

Toyota of North Austin

8400 Research Boulevard
Austin, TX 78758

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4.2
23 Reviews
4.2

23 Reviews

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23 Reviews of Omar Aparicio

May 16, 2025

Dealership Rating
Employee Rating

Always doing good jobs. I like when Jared Svc Advisor said I got you covered. I don’t have to repeatedly say the car repairs needed n parts were ordered already. I am. tru More

by mahalkitadiba
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joseph Calamore, Sat Amor, Sergio Barron , Jared

May 19, 2025

Toyota of North Austin responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

May 11, 2025

Dealership Rating
Employee Rating

Excelente lugar Excelente servicio te tratan muy bien la atención al cliente es muy buena More

by Orlando santos
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
May 13, 2025

Toyota of North Austin responded

Hola Orlando, ¡nos alegra mucho haberte brindado una experiencia tan positiva! No dudes en contactarnos si hay algo más que podamos hacer por ti.

April 18, 2025

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Employee Rating

I went to drop off my car at 9:43 since I had an appointment at 10, they received it and told me the recall correction process would take the whole day, I asked if I could have a ride home or a loan More

by jess.miranda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 23, 2025

Toyota of North Austin responded

Thank you for sharing your experience. We apologize for the lack of clear communication regarding the expected service time and available transportation options. We understand how frustrating it must have been to arrange your own ride, only to find the service was completed much sooner than expected. Your feedback is important and will be shared with our team to help improve how we set expectations and support our customers during their visits. If you’d like to discuss your experience further, please feel free to contact me directly at jeaster@toyotaofnorthaustin.com. Josie Easter, Service Customer Relations

April 13, 2025

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Good custumer service. Good time to fix the car problem. Excellent way to picking up the car. More

by Elsa.vallado
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 15, 2025

Toyota of North Austin responded

Hi, we are very happy we could provide you with a positive experience! We hope you have a great day!

April 12, 2025

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Employee Rating

Excelente customer service, pretty good, will recommend, got my second car there, good stuff. Wonderful More

by tuliogar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 14, 2025

Toyota of North Austin responded

Hello Tuliogar, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

April 08, 2025

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Employee Rating

The best service and quality of work. Never have an issue. Get what promised. My service advisor, Omar, is the best! More

by JEKelly623
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Apr 11, 2025

Toyota of North Austin responded

Hi, thank you for sharing your positive experience with Omar! Please don't hesitate to reach out to us if there's anything more we can do!

March 20, 2025

Dealership Rating
Employee Rating

Poor customer service, vehicle still not working properly, it seems like they are understaffed, which is why service takes a while compared to other Toyota Dealers. More

by jadekunle777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Mar 22, 2025

Toyota of North Austin responded

Thank you for your feedback. I'm sorry to hear that your experience was less than excellent. Please know that your satisfaction is our highest priority and we value your business. If you would like to discuss this further, please don't hesitate to reach out to me directly. Josie Easter, Service Customer Relations jeaster@toyotaofnorthaustin.com

March 06, 2025

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Employee Rating

It was fast. Waiting room was nice. Good amenities. Omar was very helpful and kind More

by Umut
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Mar 09, 2025

Toyota of North Austin responded

Hi Umut, thanks for your praise and kind comments about Omar. We are always more than happy to assist you if anything else comes up. Take care!

March 06, 2025

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Employee Rating

We love Toyota of North Austin, great staff, great cars. Every time are there the atmosphere is percect! Just the best place to be! I love my Toyota More

by engallegos31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sat Amor

Mar 09, 2025

Toyota of North Austin responded

Hi, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 02, 2025

Dealership Rating
Employee Rating

Very Rude Service team No communication Porters driving vehicles crazy I witnessed mine being driven like that the guy was ready to race him with a Toyota Camry not professional I was pissed to say More

by K.C.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Mar 05, 2025

Toyota of North Austin responded

Thank you for your feedback. What you describe does not sound like our usual standard of excellent service and I'm sorry you had that experience. I would like the opportunity to look into what occurred during your visit to figure out what happened, but cannot find your information with just your initials. Please get in touch with me at your earliest convenience. Josie Easter, Service Customer Relations jeaster@toyotaofnorthaustin.com

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