Omar Martinez | Page 8

2023 Sprinter van. . RR tire replaced due to nail in tire. LR tire was worn. I wanted a pair of equal depth tires on the rear and asked that the spare tire (which was . RR tire replaced due to nail in tire. LR tire was worn. I wanted a pair of equal depth tires on the rear and asked that the spare tire (which was new) be swapped with the LR to resolve this issue. I was told twice this could not be done because the spare is a "different size". The spare on a 2500 sprinter is the same size, and I changed the tire out myself. Either someone was misinformed or did not want to be bothered with my reasonable request. More

by LD374 Verified Customer Verified Customer

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Omar was very disrespectful towards me during a 3-way conference call with car shield. He was trying to get my approval to move forward with repairs without giving me the estimated costs of the repairs. conference call with car shield. He was trying to get my approval to move forward with repairs without giving me the estimated costs of the repairs. When I asked for the numbers, Omar was ill-prepared and was then tallying each line item from memory, he completely forgot about one of the items and the representative from car shield pointed it out, which means a pro forma invoice was not generated or any prior calculations done. Whenever I would ask Omar for labor costs or parts costs, he would ignore me and continue with his spiel. At a few intervals got snappy. When I realized he was intentionally ignoring my questions, I started repeating the question, because I wasn’t going to agree with repairs unless I have the numbers. I even asked him if he was okay, whenever the Car Shield rep asked a question he would stop find out and answer immediately. So that told me he knew better, it was just a lack of respect for me. I will never deal with him again, when Scott was my service rep, he was very respectful, clear and responsive. He kept me in the loop, he was never belittling or condescending. If Omar has a problem with other races then he should not be in the service industry…seek help if necessary. But I do not believe Mercedes Benz of Orange County condones this kind of behavior, based on my previous experiences with Scott. I was going to let it go and take my business elsewhere, but the idea that this might not be his first time doing this, it is only right to bring it to someone’s attention. I am personally disappointed in myself for allowing him to make me react in a back and forth manner, because he failed to take responsibility or acknowledge his actions. It was absolutely my worst experience since dealing with your company. More

by ERIC.CUNNINGHAM2021 Verified Customer Verified Customer

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I am very happy with the help, service & follow- up that I've received from this dealership, Mr. Martinez is very knowledgeable and will definitely address all your concerns. I've received from this dealership, Mr. Martinez is very knowledgeable and will definitely address all your concerns. More

by AMPIEKARA.SMITH Verified Customer Verified Customer

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Great dealership with great service/people in general. Overall above and beyond dealership. World class Overall above and beyond dealership. World class More

by S.thezan Verified Customer Verified Customer

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Emari was wonderful very knowledgeable and showed me how much I saved buy pre buying the service package. Outgoing and on point. much I saved buy pre buying the service package. Outgoing and on point. More

by MICHAEL10940 Verified Customer Verified Customer

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This dealership has a staff of individuals that are professional and pleasant to deal with. They take the time to address the concerns that you have without hesitation. I would recommend this dealershi professional and pleasant to deal with. They take the time to address the concerns that you have without hesitation. I would recommend this dealership to anyone that is in search of a quality vehicle with top notch service experts. More

by kgrant5599 Verified Customer Verified Customer

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I am please with the attention to detail on car Work perform and recommendations on thing that my next maintenance service. perform and recommendations on thing that my next maintenance service. More

by SIXWINGED007 Verified Customer Verified Customer

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I was a pleasure to work with Omar. My service was quick and professional. Thank you My service was quick and professional. Thank you More

by SANTANGELO3433 Verified Customer Verified Customer

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I brought my GLC300 in for rear end damage repair and my service advisor Martinez took care of the entire process. I got my vehicle back in approximately 3 weeks in showroom condition. It could have been so service advisor Martinez took care of the entire process. I got my vehicle back in approximately 3 weeks in showroom condition. It could have been sooner but Progressive Insurance delayed the process. More

by OCENTENO Verified Customer Verified Customer

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Service team are great, car wash not good, price for Service too high used to be lower. Other mb dealers offer coupons, prices lower Service too high used to be lower. Other mb dealers offer coupons, prices lower More

by CHULETA513 Verified Customer Verified Customer

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