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Omead Anwar
Omead Anwar at Niello Audi
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Omead Anwar | Page 6

Service Advisor

Niello Audi

2350 Auburn Blvd
Sacramento, CA 95821

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4.9
69 Reviews

Dealership Experience

5 yrs, 10 mos

4.9

69 Reviews

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69 Reviews of Omead Anwar

September 22, 2023

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Employee Rating

The service reps are always courteous and efficient. They do not hedge with bad news but seem to honestly advise if the work is critical or can wait. I appreciate that. The last time I was there a cou More

by gumbo03
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Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Dain Bryant

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Sep 27, 2023

Niello Audi responded

We cannot thank you enough for your feedback! So glad to know that you appreciate our service team's honesty and efficiency. We appreciate you letting us know that you had to wait 10 minutes to pay during your recent service. We will make sure to share this feedback with our team and hope to get you processed much more quickly next time. Thank you!

September 21, 2023

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Employee Rating

Very clean. Great service. Will go back for needed service. Was able to get me in at last minute. More

by SHARON.GRETLER
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Recommend Dealer
No
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Oct 04, 2023

Niello Audi responded

Thank you for taking the time to review your recent service visit to Niello Audi, Sharon! We're thrilled that our team was able to get you in last minute and that you plan on working with us for needed service in the future. Based on what you've shared, it seems like our team provided you with great service, however I noticed that you gave us 1-star in your review. If this was intentional, please reach out to me at 916 480-2829 so that I can learn more about your experience and help in any way I can. If this was an accident, I was wondering if you might consider updating your star-rating to one that better reflects your recent visit. Thank you, Scott Bunker, Service Manager

September 21, 2023

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I love that the customer service is unrivaled and very much appreciate weekend service appointments! More

by jthurst
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Recommend Dealer
Yes
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Sep 27, 2023

Niello Audi responded

Thank you for taking the time to review your recent service visit! We're happy to know that you appreciate our weekend service appointments. We love making things convenient for our amazing customers!

September 17, 2023

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Employee Rating

Omead kept up the high standards of the Service Dept. that I have come to expect. Service was completed on time as promised. Two of the reasons I continue to bring my 2014 Q5 TDI to Niello Audi. My Q5 i More

by wvt
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Service Communication
Recommend Dealer
Yes
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Sep 20, 2023

Niello Audi responded

We truly appreciate your continued business and are thrilled to hear that your 2014 Q5 TDI is still going strong! Happy driving and know that we'll be here for you whenever you need us next.

September 11, 2023

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Employee Rating

Everyone that I have dealt with has been amazing. Sales, finances and services is extremely smooth. Great experience More

by WELSHN912
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dianne Ponce, Robert Burris, Andrea Bryner

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Sep 13, 2023

Niello Audi responded

Thanks for the 5-star review! We're thrilled to hear that your entire car-buying experience was so smooth. Enjoy your new ride and let us know whenever you need us next!

September 09, 2023

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Employee Rating

This Audi location always has great customer service. I am never kept waiting, always treated graciously and my car is always ready fairly quickly. More

by vanners68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dain Bryant

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Sep 13, 2023

Niello Audi responded

What a lovely review! It means a lot to us to know that we've earned your loyal business. Know that we're here for you with the same great customer service whenever you need us next.

September 09, 2023

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Employee Rating

Was very helpful and kind from when I first drove in and when I picked up my car More

by SHARON.G.KRAUSE
Service Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Dain Bryant

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Sep 13, 2023

Niello Audi responded

Thanks for the 5-star review, Sharon. We're so happy to hear that our team was both helpful and kind throughout the whole process. See you next time!

September 07, 2023

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Employee Rating

Dain is always attentive to any issues and goes above and beyond to solve problems. More

by RMETZ1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dain Bryant

Helpful
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Sep 13, 2023

Niello Audi responded

Thanks for your continued business! We're thrilled to hear that Dain continues to go above and beyond for you. Please let us know if we can help you with your future automotive needs.

September 03, 2023

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Employee Rating

Omead is very welcoming. He keeps me posted on the work being performed and ensures that I am comfortable while I wait. More

by Kim Stoll
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
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Sep 07, 2023

Niello Audi responded

Kim, We appreciate you taking the time to acknowledge Omead's wonderful work! We're glad to know that he always keeps you in the loop and makes you feel so welcomed. We will make sure to let him know that you mentioned him!

August 28, 2023

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Employee Rating

Very good communication. Corrected refusal to provide loaner vehicle for multi-day repair. Need to address this policy due to "out of warranty" vehicle excuse. Seems business More

by Glimmer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Hector Guadamuz

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Sep 11, 2023

Niello Audi responded

Thank you for your review and honest feedback, Glimmer. I'm glad we were able to ultimately get you set up with a loaner vehicle. If you have any other questions or concerns about our loaner vehicle process, please do not hesitate to reach out to me at 916 480-2829. Thank you for your time, Scott B, Service Manager

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