Ovais Mughal

Best customer service! I was a Toyota customer for over 27 years and this is my first Mazda. Unfortunately, the customer service at Toyota is not what it used to be and vis I was a Toyota customer for over 27 years and this is my first Mazda. Unfortunately, the customer service at Toyota is not what it used to be and visiting the dealership to consider buying another Toyota really "sealed the deal" for me to choose Mazda instead. Mazda was courteous, informative, gave me time to look independantly at their car selection, and most importantly, didn't push me into any decisions. The last look at Toyota before making any decisions was awful. The Toyota salesperson descended like a vulture the moment I pulled up. Then, without asking if I needed assistance, proceeded to follow me around telling me facts about their "great deals" that were completely irrelevant and unnecessary, and really had nothing to do with any type of "great deal". I happily went back to Mazda after this experience at Toyota and purchased my new Mazda. Service is just as important as product quality, and Mazda most definitely delivered! Great experience from beginning to end....thank you Mazda of Elk Grove, and thank you Duc Nguyen for your honest, no hassle, and outstanding service! More

by Kristine Verified Customer Verified Customer

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Duc was fantastic. I wish every car purchase was this easy!! He was patient, helpful, and treated us with a lot of kindness. I wish every car purchase was this easy!! He was patient, helpful, and treated us with a lot of kindness. More

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The dealership was no-fuss and well managed, and everyone here was transparent and helpful. here was transparent and helpful. More

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The dealership offered deals that other dealerships wouldn't offer and accommodated our schedule to help us out after normal hours. wouldn't offer and accommodated our schedule to help us out after normal hours. More

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Wonderful from start to finish! Fabulous staff, especially Adrian and Vanessa in Sales! And Ovais in Finance! So happy we found your dealership and our beautiful new CX50 hybrid! Fabulous staff, especially Adrian and Vanessa in Sales! And Ovais in Finance! So happy we found your dealership and our beautiful new CX50 hybrid! More

by bettylandry Verified Customer Verified Customer

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Friendly and low pressure. Negotiation went smoothly. Paper work took hours. I don't have 15 words to say. Negotiation went smoothly. Paper work took hours. I don't have 15 words to say. More

by jystockton Verified Customer Verified Customer

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She was super patient with my request to test drive three vehicles and then staying late to help with my purchase. vehicles and then staying late to help with my purchase. More

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I appreciated that the salesmen were not pushy, they answered my questions satisfactorily and even though I was “just looking”, I ended up buying. Very happy with my purchase. answered my questions satisfactorily and even though I was “just looking”, I ended up buying. Very happy with my purchase. More

by Kerrilee Verified Customer Verified Customer

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Very good sales staff. Not pushy. Even the sales pitch for the extended warranty was low pressure and done well. So well presented we actually bought it Not pushy. Even the sales pitch for the extended warranty was low pressure and done well. So well presented we actually bought it More

by jeanesfamily Verified Customer Verified Customer

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Duc Nguyen was an exceptional help to me in purchasing a new vehicle. He was patient, knowledgeable and sincere in his actions and efforts. new vehicle. He was patient, knowledgeable and sincere in his actions and efforts. More

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