Ovais Mughal | Page 3

Best car buying experience I’ve ever had. I highly recommend Christian and Elk Grove Mazda. Christian was knowledgeable, professional and helpful. He spent time with me to understand vehicle I highly recommend Christian and Elk Grove Mazda. Christian was knowledgeable, professional and helpful. He spent time with me to understand vehicle functions and how to operate the Apple Car Play. The finance specialist also was great to work with. and I feel I received a great buy for the money. More

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How could anyone give him less than a 5. 0 rating? Kind, honest, and helpful. Definitely a guy who knows his cars and cares about his customers. I'm telling anyone who is interested in a Mazd 0 rating? Kind, honest, and helpful. Definitely a guy who knows his cars and cares about his customers. I'm telling anyone who is interested in a Mazda to find him! More

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This was our first time at this dealership. Great selection of vehicles to choose from. The sales and finance guys were very knowledgeable and made our experience a great one. I would highly re Great selection of vehicles to choose from. The sales and finance guys were very knowledgeable and made our experience a great one. I would highly recommend this location to others! Thank you. More

by SHANASELISE Verified Customer Verified Customer

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The porocess was fine and representativs were nice. What is not okay is that my husband asked for the fluids to be topped off (i.e. brake, coolant and power steering) as the car is older and when it wa What is not okay is that my husband asked for the fluids to be topped off (i.e. brake, coolant and power steering) as the car is older and when it was check, the levels were low. The rep said he would check to see if its okay, then stated he is going to go and drive the vehicle to get to topped off. He brought it back saying it was done but when I got home with the vehicle and had my husband check, it wasn't topped off at all and the levels were exactly the same. So either the service department lied and said they did or the Sales rep did. Either way, that's a horrible way of conducting business. They also pre install every vehicle with a way point GPS tracker and tried to make us pay $1000 more to activate the device through them because they put it on the car. More

by CMA25 Verified Customer Verified Customer

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10/10 highly recommend. Christian was very professional and transparent. Appreciate the excellent customer service! Christian was very professional and transparent. Appreciate the excellent customer service! More

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Cristian was top-notch! He was personable, considerate of my time, and always concentrated on what I needed in the car-biting experience. If I walked in to the same dealersh He was personable, considerate of my time, and always concentrated on what I needed in the car-biting experience. If I walked in to the same dealership 5 years from now looking for another car and Cristian was there - it would be awesome if he was my salesman again. More

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I returned my leased Mazda CX90 PHEV and purchased a new Mazda CX50 Hybrid at the Elk Grove showroom. It was a smooth experience and Eric was very helpful and kind throughout the process. He provided me the Mazda CX50 Hybrid at the Elk Grove showroom. It was a smooth experience and Eric was very helpful and kind throughout the process. He provided me the required information, answered all my questions, offered a test drive and also offered snacks while I waited for the paperwork to be completed. It was a pleasant experience, thanks to Eric! More

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Eric was wonderful and kind and did an amazing job of getting us a deal that worked for us so we could get our new Mazda. The whole experience was quick and I would definitely recommend Eric to anyone we getting us a deal that worked for us so we could get our new Mazda. The whole experience was quick and I would definitely recommend Eric to anyone well as Mazda of Elk Grove. Thanks for all your help Eric! More

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First time buying a new car. She was easy to work with. Patient. Knowledgeable. Got me in and out the door in under 3 hours. She was easy to work with. Patient. Knowledgeable. Got me in and out the door in under 3 hours. More

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Worst experience I have ever had with a dealership. Deception, lies hidden issues, told false information. Talked to the owner of the dealership after the transaction who said he would look into my com Deception, lies hidden issues, told false information. Talked to the owner of the dealership after the transaction who said he would look into my complaint. He was pleasant to talk to and said he would look into my concerns. I have not heard back from him yet. Dashboard warning light was on at time vehicle was turned over to buyer (after transaction was completed) was told by salesman (Christian) and second salesperson (Veronica) that the vehicle had been washed and moisture caused a false reading (2 weeks later and has not reset. The car play did not function and we were told by the sales person that it would work if a different type of cord (not available at time of transaction) was used. After several attempts it still does not work. Unauthorized items were added to the final written billing (that we had previously declined) in an obvious act of deception that we caught and was finally removed after bickering for over an hour. Due to the fact we were not financing this vehicle it took four additional days to take delivery after we were originally told it would take a couple of hours by the salesman (later after the money was wired the finance manager said it could take 4 or 5 days). Lies, subterfuge, concealment and various employees conspiring to deceive the buyer. More

by LARE50 Verified Customer Verified Customer

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