Ovi Chisu | Page 4

Honda of Ocala was great to work with when we purchased our new Honda Odessey minivan. Mike Lehmann-sales associate- was so helpful through every step. I would highly recommend this dealership and Mike t our new Honda Odessey minivan. Mike Lehmann-sales associate- was so helpful through every step. I would highly recommend this dealership and Mike to anyone in the market for a new Honda. More

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I bought a new passport from Christin Waddell, he was very nice. My new car is really nice and Ovi was great too. very nice. My new car is really nice and Ovi was great too. More

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I just bought a car from Harry. Everything about my experience was 5 star. Harry took his time in searching for a vehicle that met my needs. I never once felt pressured. Harry went Everything about my experience was 5 star. Harry took his time in searching for a vehicle that met my needs. I never once felt pressured. Harry went above and beyond to get me into my new car and I am so happy with the whole experience. Thank you so much! More

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Casey Doyle was excellent highly suggest them! He is an honest to the point salesmen He is an honest to the point salesmen More

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Casey Doyle was just amazing! Honest and to the point. Knew how to sell a salesmen. Honest and to the point. Knew how to sell a salesmen. More

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Found a car I liked online. Jason cline was my salesman. He Had it ready for me to test drive when I got off work. He was great to work with and made it a smooth purchase. Woul Jason cline was my salesman. He Had it ready for me to test drive when I got off work. He was great to work with and made it a smooth purchase. Would definitely recommend honda of ocala. More

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I would like to thank you for your Nice welcome,Excellent service,Great experience.No rush,Great lunch and over all I love my car.Thanks again. service,Great experience.No rush,Great lunch and over all I love my car.Thanks again. More

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Do NOT buy from Honda of Ocala!!!Over the course of 2 Do NOT buy from Honda of Ocala!!! Over the course of 2 weeks, I called and emailed (~10 times) the General Manager (Rick Carpenter) and his assista Do NOT buy from Honda of Ocala!!! Over the course of 2 weeks, I called and emailed (~10 times) the General Manager (Rick Carpenter) and his assistant (Rosemary Shell). The receptionist had many excuses why I couldn’t speak to Rick: he’s out-of-the-office, at a work conference, he’s been out with a medical condition, he doesn’t have an email, and finally, that he wouldn’t speak about such matters by phone or video conference. I explained I lived 3 hours round-trip and couldn’t make the trip. They refused to talk by phone or video chat. Rosemary was semi-responsive at first, but as the 2 weeks went by, I couldn’t even get to Rosemary anymore. I was left negotiating over the phone with her assistant, while Rosemary rudely asked in the background, “What does Natalie want?” I never got a single communication from Rick. All parties refused to give absolutely any response to my complaint letter. These items were in my complaint letter, along with photos proving all the discrepancies. 1) From the start, the salesman (Jeremy Wachtler) created a pressurized and aggressive environment, with a false sense of urgency. 2) There was a "mandatory" $1,995 package added to the price of the vehicle (https://ibb.co/98jWWB3). Overall, 7 of the 12 items were some sort of spray/liquid. When questioning it, Jeremy aggressively insisted the $1,995 was listed on Auto Trader. It was not. He lied. 3) When reviewing the 3rd price sheet quote, I noticed they had increased the price of the vehicle. I asked for a copy of the 1st price sheet quote and was told "it's in the safe", and Jeremy refused to give me a copy. Luckily, I had taken a photo of the 1st price sheet quote and I showed it to Jeremy. I asked him to talk to the sales manager (Thad Szkudlarek) about the adjusted price being increased by $275. Jeremy came back and said if I don’t want the car, I can walk away. 4) The finance guy said he would cut the Extended Warranty by $1,350. But he only reduced it by $1,000. 5) I was given a flash drive from the financial guy and was told not to worry - all important papers were on there. I wasn't given a chance to review it at the dealer. It is missing Honda Certified information, and it has no meaningful information on the Extended Warranty. 6) On the dealer and Auto Trader websites, and all the official paperwork (including the new title), the mileage was falsely listed as 2,633 miles lower than the actual mileage. 7) There are a few small areas of rust on the hood of the vehicle and Jeremy said it was sold “As Is”. They didn’t previously fix the issue, even though the $27,000 car sat at their dealership for over a month. Jeremy said he would mail me a can of touch up paint, as their dealership was out of my color. A week later, I had not received the paint, so I texted a reminder. He said he’d get it out in the morning, however, 2+ weeks after buying my car, I haven’t received it. 8) Jeremy claimed my hometown Honda dealership (which I have used for 5 years) had horrible service, reviews, and no Certified Honda technicians. He lied. Those are all false. These are other negatives about the dealership: 9) The dealer fee of $999, though listed, is still at the top end of dealer fees. 10) There were also $383 in dealer fees ($199 + $184) in fine print. Collectively, these factors created a shady experience that was unethical, intentionally misleading, and the most stressful process that I've ever experienced at a car dealership. Do NOT buy from Honda of Ocala!!! They are the total opposite of a 5-star experience!!! More

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Worked with Michael Lehman, who at first was friendly, witty, etc. However, his demeanor changed once we made the decision to buy. He actually demanded (twice) my husband’s phone so HE could speak with witty, etc. However, his demeanor changed once we made the decision to buy. He actually demanded (twice) my husband’s phone so HE could speak with our insurance agent instead of showing my husband where the information was on the paperwork. When we were sitting with the finance rep, Ovi, who was wonderful, we had a question about a charge on the paperwork. Apparently there is an additional $1,995 charge for the Honda Advantage Plan, which I had not understood. Ovi asked Mike to step in to speak with us, at which point Mike became very rude, defensive, arrogant and aggressive (leaning across the desk, eyes bulging, voice raised). Mike did not even extend the courtesy of walking us to the car and demonstrating features, etc., which I believe was his way of avoiding interacting with us any further. I always tend to give people the benefit of the doubt, but this was by far the worst sales experience of my life. More

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Friendly environment, receptionist was amazing! She was engaging beautiful very professional and a definite asset to Honda. engaging beautiful very professional and a definite asset to Honda. More

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