Ozzie Sanchez | Page 6

Service department is ridiculous. 2013 Ram 1500 Sport. Took truck in 4 times because the 4 wheel drive wasn't working. I'm mechanically inclined and said the grinding was in the 2013 Ram 1500 Sport. Took truck in 4 times because the 4 wheel drive wasn't working. I'm mechanically inclined and said the grinding was in the front. They put a new transfer case in, $200 deductible, still didn't work after returning it to me saying it did.New 4 wheel drive control computer installed, $400. Still didn't work after getting the truck back. Took it back and had a mechanic walk next to the truck while driving it in 4x4. Said it sounded like the front driveshaft ujoints. 2 weeks later told it was getting a whole new front differential. Get it back and it finally had 4 wheel drive. A month later a vibration in the front end while turning left. Took it in to have it looked at, but no mechanic available. Took it to a different shop to find out that passenger front bearing was shot, with about a 1/4 inch play in it, and the driver side CV boot torn and leaking grease. Had the bearing let go the tire could have come off the truck causing a major accident and or major damage to the truck itself. Dealer wanted another $200 deductible to fix just that 1 side. I ended up doing both myself for $280. Got a call from them today asking about my experience with them and my truck. When I explained my dissatisfaction, I was told thank you and have a nice day... Unbelievable....no attempt at making me happy or anything. This is the second truck I have purchased within the last 3 years from this dealer group and I will not be returning, for purchase, service or parts. Diagnosis is terrible, just throw parts at it... More

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Ray CDJR have excellent customer service, as well as a super sexy salesman Anthony Mendez. I’d buy a car from that stud muffin any day. super sexy salesman Anthony Mendez. I’d buy a car from that stud muffin any day. More

by KhalFreako Verified Customer Verified Customer

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The best customer service I’ve been too that actually understands when there is a problem with my car they fix it the first time! understands when there is a problem with my car they fix it the first time! More

by MALDONADO23RAY Verified Customer Verified Customer

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Easy to deal with staff and sales teams. Our salesman Brad did a great job. Dan the sales manager was a no pressure guy and very helpful. Oscar the finance manager was prompt professional an Our salesman Brad did a great job. Dan the sales manager was a no pressure guy and very helpful. Oscar the finance manager was prompt professional and completed our paperwork quickly. All in all we got a deal we are pleased with and vehicle we are proud to own. More

by ptnagel76 Verified Customer Verified Customer

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Great experience… no pressure… listened to my little questions and found out the answers before even knowing I would be coming back to purchase! Also worked with us on pricing questions and found out the answers before even knowing I would be coming back to purchase! Also worked with us on pricing More

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Great dealership. Ashley and Dan were fantastic. No old school dealer games. It was a great experience. Ashley and Dan were fantastic. No old school dealer games. It was a great experience. More

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Ashley was awesome! She was professional, thoroughly and helpful in buying my new vehicle. She made sure I was comfortable with everything prior to leaving the dealers She was professional, thoroughly and helpful in buying my new vehicle. She made sure I was comfortable with everything prior to leaving the dealership and has already followed up. She exceeded all expectations I had! More

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Ashley was very patient, nice, and honest. .. definitely would recommend her services to anybody looking to purchase a new vehicle... 👍 .. definitely would recommend her services to anybody looking to purchase a new vehicle... 👍 More

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I just purchased my second Jeep from Ray's. Both times were a wonderful experience I would highly recommend this dealership. Ashley was phenomenal and super courteous. Both times were a wonderful experience I would highly recommend this dealership. Ashley was phenomenal and super courteous. More

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Great customer service. Made the decision to go with Ray Chrysler Dodge Jeep Ram a no-brainer. Made the decision to go with Ray Chrysler Dodge Jeep Ram a no-brainer. More

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