Paige Carlson

I had an appointment at 9 am yesterday, September 10 to do the paperwork for a 2022 Toyota Highlander. At 9:40, I asked my sales person (Mary Thao) to please check out what is going on. The finance person do the paperwork for a 2022 Toyota Highlander. At 9:40, I asked my sales person (Mary Thao) to please check out what is going on. The finance person I confirmed an appointment with was off and another guy comes out and has an attitude of arrogance because I asked legitimate questions expecting an answer for. Then he left and two sales managers come out. I asked questions and Johanna told me that the document fee of $350 and it was lawful to charge it. I read the section on the purchase order commenting on the truth about the document fee. It said it is not a law that the dealership charge the fee and can be uses as a profit for the dealership. There were another two fees that were unexplained. At this point I said I have to go home and come back with an appointment on Thursday at noon because today Mary is off. After I got home, the sales manager called and said they want to give my deposit back and do not want to do business with me. I do not recommend this dealership. They are scammers. and take the car away from you if you ask questions. I have never had an unfortunate experience like this buying a car anywhere. Don't go there unless you are willing to get charged for things unheard of. More

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Mick was great as always to deal with. Very knowledgeable and friendly. He was straight forward and worked his hardest to get me the best deal and lease, that would work with my budget. Th Very knowledgeable and friendly. He was straight forward and worked his hardest to get me the best deal and lease, that would work with my budget. This is my 2nd experience working w Mick. He went above and beyond to make sure I was satisfied in my vehicle! Annika was also very helpful, when I stopped in unannounced, to test drive the RAV4 I was looking at. Would highly recommend Carlson Toyota to anyone! Thanks to all. More

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I usually don’t do reviews, but Terri was outstanding to work with. She made sure I was completely satisfied with my purchase by going above and beyond. She walked me through all the bells and whistles on m work with. She made sure I was completely satisfied with my purchase by going above and beyond. She walked me through all the bells and whistles on my Highlander. I would recommend Terri and the team at Carlson Toyota because they make you feel special. More

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This dealership is extremely friendly, helpful, knowledgeable and professional in all aspects of the buying experience! knowledgeable and professional in all aspects of the buying experience! More

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I’ve purchased 6 vehicles from Carlson Toyota and 5 of them were from Terri. They treat you like family. Best customer service at all levels. Thank you for taking such great care of our family. them were from Terri. They treat you like family. Best customer service at all levels. Thank you for taking such great care of our family. More

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The dealership was good. I bought a Toyota Corolla hybrid 2024 and it was dropped shipped. I was pleased with the care of my car. I ended up adding accessories to my vehicle I bought a Toyota Corolla hybrid 2024 and it was dropped shipped. I was pleased with the care of my car. I ended up adding accessories to my vehicle and protection and it turned out amazing. Thanks again! More

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Terri Dotson is the best! She was informative and energetic and really willing to go the extra mile for us throughout the whole sales process. We will be back to Carlson to bu She was informative and energetic and really willing to go the extra mile for us throughout the whole sales process. We will be back to Carlson to buy our next car specifically because of Terri. When you go to Carlson ask for her! More

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RUN IN THE OPPOSITE DIRECTION OF THIS DEALERSHIP UNLESS YOU WANT TO BE SCAMED! I would most definitely purchase else where. I got a used car from these guys on 12/27/2023. Apart of the sale/agreement was f YOU WANT TO BE SCAMED! I would most definitely purchase else where. I got a used car from these guys on 12/27/2023. Apart of the sale/agreement was fixing my backup camera….we brought my car in on 2/6/2023. The backup camera wasn’t fixed told it was but still doesn’t work. Then well my car was in for this said “backup camera fix” they found that there was a leaking oil. They said that they needed to fix this and that they would, okay great. 4/31/2023 my car completely xxxx the bag and doesn’t work, we check what we can…. oil leaking again? That’s odd two months ago this issue was fixed. We brought it to a RELIABLE mechanic who knows what he is talking about and guess what…. I have to replace an engine on a car I have had four months. AND come to find out the engine in my car was RECALLED, I was NEVER made aware of this. I got this car and it had about 79,000 miles on it and currently has about 83-84. I hope you all sleep well knowing you completely sold and scammed a 22 year old buying her first car. Please be aware of this xxxx place when buying a car. PLEASE SAVE YOURSELF THE TEARS AND ANXIETY. More

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If I could rate you a zero, I would. Dakota sold my husband a jeep for me for my birthday. It was an awesome gift until the next day there was no heat and it was -10F. Their mechanics pu Dakota sold my husband a jeep for me for my birthday. It was an awesome gift until the next day there was no heat and it was -10F. Their mechanics put in a few blower motors and eventually got the OEM blower motor. Got I back after several weeks and check engine light came on, not to mention I received a car wash while bringing it through the wash because the windshield was not even attached. They “glued” it back on but I ended up having to get a new windshield installed….that was expensive and the repair shop said it was a horrible job and only 70%sealed…and rust all over in the frame of the windshield. Fast forward one week and the serious engine issues start. We spent almost 1300.00 and now since Carlson cannot seem to fix it, we had to bring it to brookdale dodge….it’s 4800.00 to fix everything Carlson Toyota did! This is so messed up. I highly suggest you do NOT purchase a vehicle from Carlson Toyota. None of the staff will answer us and they wouldn’t even take their own vehicle back. Do NOT PURCHASE from HERE!!!!! More

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Their mechanics need to go back to school, and their service manager needs to quit steeling money from customers. I have been their twice and both times have been bad experiences. service manager needs to quit steeling money from customers. I have been their twice and both times have been bad experiences. More

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