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Pam Koglman
321 Reviews
My greatest joy in selling cars is that I am able to help people achieve a goal, whether it is selling a new or pre-owned vehicle. The smiles and the “Thank Yous” that I receive from satisfied customers make me feel good about my job. Please stop into Ganley Ford West and ask for me I would like to help you achieve your goal too!
Read moreDealership Experience
13 yrs, 8 mos
Industry Experience
13 yrs, 8 mos
321 Reviews
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321 Reviews of Pam Koglman
February 18, 2020
Pam and Robert were awesome. They were honest and responsive. They made the whole car using experience a lot easier. They were a big help. responsive. They made the whole car using experience a lot easier. They were a big help. More
by EVELYN.HIGHTOWER
Verified CustomerOther Employees Tagged: Robert Brown
February 18, 2020
I enjoyed working with Ganley Ford on a new lease for an 2020 Explorer. I was ready to leave approximately 4 times but they worked hard for a positive outcome. They reinforced their commitment to my satisfa 2020 Explorer. I was ready to leave approximately 4 times but they worked hard for a positive outcome. They reinforced their commitment to my satisfaction on the day all the paperwork was signed. More
by STAZ32
Other Employees Tagged: Robert Brown, Terri
February 18, 2020
Great customer service also very professional made me feel like I was apart of the ganley family.. thanks for my new car and being very nice feel like I was apart of the ganley family.. thanks for my new car and being very nice More
by TANAEWILLIAMS214
Other Employees Tagged: Bolaji Adeyemi, Mark Rezzano , DJ Rowell, Daniel Walker
February 18, 2020
I have had great results from my interactions with the people of this dealership. This is the second Ford Fusion Hybrid I have leased from Ganley West, and the sales and service have both been superb. I people of this dealership. This is the second Ford Fusion Hybrid I have leased from Ganley West, and the sales and service have both been superb. I am only sorry that my dealing with Ganley West will apparently end a year and a half from now due to Ford's inexplicable stoppage of the manufacturing of the Ford Fusion. I will have to go to a Lincoln dealer, I guess. More
by FXCOOK1210
February 18, 2020
Ganley ford west has great service staff. Talked a little with my fav salesperson, Pam, while waiting for my car. It was a great day. with my fav salesperson, Pam, while waiting for my car. It was a great day. More
by Knoxwife19
Other Employees Tagged: My service technician was a white woman with dark hair. I don't recall her name. She was awesome!
February 18, 2020
Just an Excellant place to buy a car..Great people from top to bottom..Service department is very accomadating and provides excelkant service especiLly oil changes etc.. top to bottom..Service department is very accomadating and provides excelkant service especiLly oil changes etc.. More
by RJBOLL1
Other Employees Tagged: Morgan Gallagher , Mike Hamilton, Jessica Surso
February 07, 2020
Very nice and quick service Very good at communicating and letting me know all about the car and what services was done on the car. As fast on fixing my car Very good at communicating and letting me know all about the car and what services was done on the car. As fast on fixing my car More
by Bigbud73
Other Employees Tagged: Jessica Surso
January 18, 2020
Awesome vehicle- awesome customer service. First Awesome vehicle- awesome customer service. First experience with Ford and I am elated. I have been driving foreign cars over thirty years. I love Awesome vehicle- awesome customer service. First experience with Ford and I am elated. I have been driving foreign cars over thirty years. I love my Ford SUV! More
by Janine
Other Employees Tagged: Morgan Gallagher , The gentleman that did our finance was very kind, quick and Professional- cannot
January 05, 2020
The service department is outstanding.....BUT Didn't read my new contract very well....or didn't understand what was happening....or just wasn't expecting to be hosed! I came in to get a new deal Didn't read my new contract very well....or didn't understand what was happening....or just wasn't expecting to be hosed! I came in to get a new deal near the end of my second consecutive lease from Ganley Ford West. There were still two months remaining on my contract. As part of the new lease....and my third consecutive lease with my "trusted friends" (who comes back 3 times if you aren't trusted?) I was required to fulfill my previous lease and AND PAY FOR THE TWO MONTHS I WASN'T USING!!!!!! HERE'S THE FROSTING ON THE CAKE!!!!! SSo a customer I had referred to you came back several months later for his first renewal lease....a second time customer I referred to you and he came back FIVE MONTHS EARLY..... and his five months were .... forgiven? absorbed? erased? I don't know or understand. Well maybe it was this....he shopped around and did find a better deal and brought it to you? Is that the magic formula???? Well you already have the money for my next deal! Congratulations! But there isn't going to be one....with you unless you want to revisit the old transaction and acknowledge my loyalty! And certainly no more referrals. That was a Big Mistake. You can see WHY I am angry???. You just took full advantage of me. I am soooo disappointed. I'm guessing that you probably won't respond to this because I've responded to all your requests for feedback and sometimes I asked questions.....No Followup Whatsoever. I set the bar real low for you. I understand not to expect much except from your incredible service department who bends over backward to help me with anything and everything. If you want to retain me you'll call me or email me or text me or preferably ALL THREE. Waiting....waiting...waiting.... More
by Bob Beck
Other Employees Tagged: EVERYONE IN THE SERVICE DEPARTMENT IS TRULY OUTSTANDING!!!!!!!!!!!
December 04, 2019
Friendly people here. Pam K. (Sales) did an extraordinary job answering all questions in detail and thoroughly explaining all aspects of the Explorer I ultimately purchased...she has a strong customer servic job answering all questions in detail and thoroughly explaining all aspects of the Explorer I ultimately purchased...she has a strong customer service focus and I highly recommend her...and the Ganley dealership! More
by KS
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