Pam Koglman | Page 30

Service That Exceeds Expectations! Courteous, efficient service & technician support! They don't take shortcuts and thereby ensure safety and reliability! It's one of the very best reas Courteous, efficient service & technician support! They don't take shortcuts and thereby ensure safety and reliability! It's one of the very best reasons why I have stayed with the same dealership for three consecutive leases. Halfway thru that third one and plan to return for a fourth lease experience! Will this be the one where I get the F-150 or the Mustang.....hmmmmm. More

by Bob Beck Verified Customer Verified Customer

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Pam and Robert were awesome. They were honest and responsive. They made the whole car using experience a lot easier. They were a big help. responsive. They made the whole car using experience a lot easier. They were a big help. More

by EVELYN.HIGHTOWER Verified Customer Verified Customer

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I enjoyed working with Ganley Ford on a new lease for an 2020 Explorer. I was ready to leave approximately 4 times but they worked hard for a positive outcome. They reinforced their commitment to my satisfa 2020 Explorer. I was ready to leave approximately 4 times but they worked hard for a positive outcome. They reinforced their commitment to my satisfaction on the day all the paperwork was signed. More

by STAZ32 Verified Customer Verified Customer

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Great customer service also very professional made me feel like I was apart of the ganley family.. thanks for my new car and being very nice feel like I was apart of the ganley family.. thanks for my new car and being very nice More

by TANAEWILLIAMS214 Verified Customer Verified Customer

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I have had great results from my interactions with the people of this dealership. This is the second Ford Fusion Hybrid I have leased from Ganley West, and the sales and service have both been superb. I people of this dealership. This is the second Ford Fusion Hybrid I have leased from Ganley West, and the sales and service have both been superb. I am only sorry that my dealing with Ganley West will apparently end a year and a half from now due to Ford's inexplicable stoppage of the manufacturing of the Ford Fusion. I will have to go to a Lincoln dealer, I guess. More

by FXCOOK1210 Verified Customer Verified Customer

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Ganley ford west has great service staff. Talked a little with my fav salesperson, Pam, while waiting for my car. It was a great day. with my fav salesperson, Pam, while waiting for my car. It was a great day. More

by Knoxwife19 Verified Customer Verified Customer

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Just an Excellant place to buy a car..Great people from top to bottom..Service department is very accomadating and provides excelkant service especiLly oil changes etc.. top to bottom..Service department is very accomadating and provides excelkant service especiLly oil changes etc.. More

by RJBOLL1 Verified Customer Verified Customer

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Very nice and quick service Very good at communicating and letting me know all about the car and what services was done on the car. As fast on fixing my car Very good at communicating and letting me know all about the car and what services was done on the car. As fast on fixing my car More

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Awesome vehicle- awesome customer service. First Awesome vehicle- awesome customer service. First experience with Ford and I am elated. I have been driving foreign cars over thirty years. I love Awesome vehicle- awesome customer service. First experience with Ford and I am elated. I have been driving foreign cars over thirty years. I love my Ford SUV! More

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The service department is outstanding.....BUT Didn't read my new contract very well....or didn't understand what was happening....or just wasn't expecting to be hosed! I came in to get a new deal Didn't read my new contract very well....or didn't understand what was happening....or just wasn't expecting to be hosed! I came in to get a new deal near the end of my second consecutive lease from Ganley Ford West. There were still two months remaining on my contract. As part of the new lease....and my third consecutive lease with my "trusted friends" (who comes back 3 times if you aren't trusted?) I was required to fulfill my previous lease and AND PAY FOR THE TWO MONTHS I WASN'T USING!!!!!! HERE'S THE FROSTING ON THE CAKE!!!!! SSo a customer I had referred to you came back several months later for his first renewal lease....a second time customer I referred to you and he came back FIVE MONTHS EARLY..... and his five months were .... forgiven? absorbed? erased? I don't know or understand. Well maybe it was this....he shopped around and did find a better deal and brought it to you? Is that the magic formula???? Well you already have the money for my next deal! Congratulations! But there isn't going to be one....with you unless you want to revisit the old transaction and acknowledge my loyalty! And certainly no more referrals. That was a Big Mistake. You can see WHY I am angry???. You just took full advantage of me. I am soooo disappointed. I'm guessing that you probably won't respond to this because I've responded to all your requests for feedback and sometimes I asked questions.....No Followup Whatsoever. I set the bar real low for you. I understand not to expect much except from your incredible service department who bends over backward to help me with anything and everything. If you want to retain me you'll call me or email me or text me or preferably ALL THREE. Waiting....waiting...waiting.... More

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