Pam Koglman | Page 30

Awesome vehicle- awesome customer service. First Awesome vehicle- awesome customer service. First experience with Ford and I am elated. I have been driving foreign cars over thirty years. I love Awesome vehicle- awesome customer service. First experience with Ford and I am elated. I have been driving foreign cars over thirty years. I love my Ford SUV! More

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The service department is outstanding.....BUT Didn't read my new contract very well....or didn't understand what was happening....or just wasn't expecting to be hosed! I came in to get a new deal Didn't read my new contract very well....or didn't understand what was happening....or just wasn't expecting to be hosed! I came in to get a new deal near the end of my second consecutive lease from Ganley Ford West. There were still two months remaining on my contract. As part of the new lease....and my third consecutive lease with my "trusted friends" (who comes back 3 times if you aren't trusted?) I was required to fulfill my previous lease and AND PAY FOR THE TWO MONTHS I WASN'T USING!!!!!! HERE'S THE FROSTING ON THE CAKE!!!!! SSo a customer I had referred to you came back several months later for his first renewal lease....a second time customer I referred to you and he came back FIVE MONTHS EARLY..... and his five months were .... forgiven? absorbed? erased? I don't know or understand. Well maybe it was this....he shopped around and did find a better deal and brought it to you? Is that the magic formula???? Well you already have the money for my next deal! Congratulations! But there isn't going to be one....with you unless you want to revisit the old transaction and acknowledge my loyalty! And certainly no more referrals. That was a Big Mistake. You can see WHY I am angry???. You just took full advantage of me. I am soooo disappointed. I'm guessing that you probably won't respond to this because I've responded to all your requests for feedback and sometimes I asked questions.....No Followup Whatsoever. I set the bar real low for you. I understand not to expect much except from your incredible service department who bends over backward to help me with anything and everything. If you want to retain me you'll call me or email me or text me or preferably ALL THREE. Waiting....waiting...waiting.... More

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Friendly people here. Pam K. (Sales) did an extraordinary job answering all questions in detail and thoroughly explaining all aspects of the Explorer I ultimately purchased...she has a strong customer servic job answering all questions in detail and thoroughly explaining all aspects of the Explorer I ultimately purchased...she has a strong customer service focus and I highly recommend her...and the Ganley dealership! More

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They provided a convenient scheduled maintenance time, saw me on time and had me on my way completely satisfied. They also had my touch up paint ready when I went in for service saw me on time and had me on my way completely satisfied. They also had my touch up paint ready when I went in for service More

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Great Service I have had my car serviced at Ganley Ford West since I purchased it almost 2 years ago. The folks there have been great, fair and honest and have alwa I have had my car serviced at Ganley Ford West since I purchased it almost 2 years ago. The folks there have been great, fair and honest and have always accommodated me with regards to my appointments for service. More

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Was done quickly and painless. The new man Chris Moore understood that I was talking to a new dealer. So he gave me a buyout ofmy current lease and put me in a showcase car which wa The new man Chris Moore understood that I was talking to a new dealer. So he gave me a buyout ofmy current lease and put me in a showcase car which was very nice. More

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Exceptional! My experience with Ganely Ford West was exceptional!! They took the time to find out what my specific needs were and what amenities I wished for. Then My experience with Ganely Ford West was exceptional!! They took the time to find out what my specific needs were and what amenities I wished for. Then they did everything they could to find me the exact vehicle that I wanted. More

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Purchasing our new 2019 Ford Escape We have gone here for a very long time pam and rob and Greg are willing to go the extra mile to help up get where we need to be and Pam is so Knowledg We have gone here for a very long time pam and rob and Greg are willing to go the extra mile to help up get where we need to be and Pam is so Knowledgeable about all the technical things in the car that’s nice I would definitely send friends and family here More

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Awesome experience working with Pam Koglman & Ganley team 1. No pressure to purchase. 2. Very accommodating in scheduling. 3. Did not feel like I was pushed to make a purchase and Pam was GREAT to work with 1. No pressure to purchase. 2. Very accommodating in scheduling. 3. Did not feel like I was pushed to make a purchase and Pam was GREAT to work with. 4. Was able to negotiate over the phone instead of going back and forth. 5. Would HIGHLY recommend Ganley Ford. The entire Ford team made me feel very comfortable. More

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Purchase of Ford Edge Pam was awesome! She worked very diligently for our business. She also spent a good deal of time walking through the instructions and features of ou Pam was awesome! She worked very diligently for our business. She also spent a good deal of time walking through the instructions and features of our new vehicle. More

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