Pat Masone | Page 42

Volvo Lease I saw the Volvo S60 at the NY Auto show this year. Of all the cars, the Volvo had the most beautiful interior and a great safety rating. However, I I saw the Volvo S60 at the NY Auto show this year. Of all the cars, the Volvo had the most beautiful interior and a great safety rating. However, I though it was out of my price range. I had passed the dealership many times, but decided to stop in after having lunch at the diner next door. Although I told him I was just looking, Don Chopoorian spent as over a half hour explaining the features of the car and assured me that we could make a lease deal close to what I was paying for a Honda Accord. I returned last Saturday after test driving the new Honda. Don was busy but his boss, Chris Frangipane let my wife and I test drive the car on all types of roads in the vicinity of the dealership. Upon returning, we negotiated a great lease rate for a car to be delivered in a few days. I did the paperwork with Pat Masone, who patiently answered any questions I had. Don then explained the features of the car in great depth, and off I went. A very pleasant and low pressure experience. I would recommend this team to anyone. More

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I thought that Don Copoorian was fantastic! My experience with Don was fantastic. He came into work with me on his day off. He gave the impression that there was no place else he wanted to be, t My experience with Don was fantastic. He came into work with me on his day off. He gave the impression that there was no place else he wanted to be, than talking to me and my mother. I had seen an S 40, 2010 on the internet and that was the car he sold me, for a reasonable price. I feel like I got real value from my purchase and dealing with Prestige. Don did not pressure me and was great to deal with in every way. I would highly recommend him to anyone who I run across that is looking for a car. Thanks for the great experience Don. More

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MONEY I purchased a new Volvo xc90 and traded in my Mercedes Benz gl350 on 10.26.13, I told Pat mason and rich the sales person that my Mercedes need to be I purchased a new Volvo xc90 and traded in my Mercedes Benz gl350 on 10.26.13, I told Pat mason and rich the sales person that my Mercedes need to be returned to mb in Morristown before the 5th so I would not be charged another lease payment. The car was held for 3 weeks and was driven. I was charged another lease payment and my Mercedes was finally returned on 11.23.14. I called and spoke to pat and he said I would have MY money returned to me within a couple of days. I called a couple of days later and he said the owner had called mb and was getting me MY money back (because prestige Volvo buys a lot of cars from mb ) and this would take a couple of more days. I reached out to the general manager ( Matthew Haiken / owners son ) and he played as if this was the first time he heard anything about this issue. Matthew personal said he would take care of this issue and would get back to me in a couple of days. It’s now been 5 months and no one will call me back or is willing to help me. This is not what I expect from a (want to be high line dealer ship). I even went as far as to call Volvo North America and spoke to a customer representative and they were no help. They have nothing to do with independently owned dealers, she tried to reached out to the market manager for prestige volvo and that did nothing. More

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New Volvo S60 It was a great experience and very smooth. Tina meet all of my mom's needs and was very patient. I hope this a long term relationship with Prestige It was a great experience and very smooth. Tina meet all of my mom's needs and was very patient. I hope this a long term relationship with Prestige volvo. More

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Lindsey was extraordinarily personable and helpful. She took the time email me videos of both used vehicles I was interested in prior to my arrival at the dealership, and did not attempt to hide their impe took the time email me videos of both used vehicles I was interested in prior to my arrival at the dealership, and did not attempt to hide their imperfections. Lindsey seemed to understand the brand and its attraction to customers. It was a much easier experience than I anticipated and I feel supported by her even post-purchase. I also very much appreciated Lindsey putting me in touch with Jay, the head of repairs. Jay was able to tell me how to best maintain my particular model and listened to my concerns. Well done, indeed. Nora W., Brooklyn, NY More

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Very good service. We negotiated the price on the internet with Tina, she was very fast to response back to me and gave me a very good price. We came to sign the papers and Pat was able to drop the i internet with Tina, she was very fast to response back to me and gave me a very good price. We came to sign the papers and Pat was able to drop the interest rate from 2.99 to 0.9 percent. Both Tina and Pat were as friendly as it could be. I highly recommend this place to everyone. More

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The customer service was outstanding, with a genuine interest in meeting the customer's needs. The staff answered all of my questions with professionalism and were enthusiastic when my daughter and I t interest in meeting the customer's needs. The staff answered all of my questions with professionalism and were enthusiastic when my daughter and I took delivery of the car. More

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I had been looking for a used SUV and came across an ad for one at Prestige Volvo. Knowing they they had been in business for years, I went to look and take a test drive. They were quite honest and exerted for one at Prestige Volvo. Knowing they they had been in business for years, I went to look and take a test drive. They were quite honest and exerted no sales pressure at all. They followed up with an email a few days later asking for my thoughts, and as it turned out, I had decided to purchase the vehicle. Tina and Pat made it very easy, and I will gladly recommend doing business with them to anyone I know interested in one of their vehicles. More

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By far the best car buying experience I have ever had. I was coming off of my lease of my 2010 Volvo S-80 and was looking for a XC 60 premier plus R design. As you may be aware the R design is not very eas was coming off of my lease of my 2010 Volvo S-80 and was looking for a XC 60 premier plus R design. As you may be aware the R design is not very easy to find especially in a premier plus. I first went to the dealer I originally leased the car from and after 2 months of me calling them to see if they located the car I decided I needed to go elsewhere. I filled out an online appraisal for my car on prestige Volvos website and in minutes received a personalized video message from Joel introducing himself and what he could do for me. I was so impressed by the message I gave him a call. Joel knew every detail about the car and was very helpful. Once I explained what I wanted he told me to give him until the next morning to find it. Well, he found exactly what I was looking for at the dock in New Jersey. He called me as promised and told me where the car was located. I completed the entire sale with Joel over the phone and in about a half hour and my car was ordered!! He explained to me that the car can be there quickly but most likely about 4 to 5 days. Within two days my car came in. Not only did Joel call me to tell me it was in, but he sent me pictures of the car on the lot!!! Now that is customer service!! I showed up on Saturday to pick up my car, it was pouring rain and they has the car inside so they could show me all the features (great touch). The finance manager had all my paperwork ready and I was done with him in less than 20 minutes!! The deal was EXACTLY what they discussed with my on the phone and not a penny more. The person (Don) who went over the features with me even used his own cell phone to call sirus radio to transfer my subscription from my old car to my new car. I did not at all feel rushed and to be honest if I would have asked 100 more questions I think he would have been happy to answer them. To add to all of this at the very end the owner of the dealership came to shake my hand and thank me, rare to see that these days. Don then provided me with Teddy bears for my children ( a nice surprise) and I was on my way. I am in a very customer focused business and I have not seen anything like this in a long time. I can tell you if everyone in the car business did this they would see their sales numbers sky rocket. I will truly go out of my way to recommend the prestige Volvo team and will certainly return to buy my next Volvo. More

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Very professional, friendly and informative dealership. Very organized and customer friendly. Clean facility and good hours of operation. One of the nicest car experiences I've ever had!! Very organized and customer friendly. Clean facility and good hours of operation. One of the nicest car experiences I've ever had!! More

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