Pat Masone | Page 42

MONEY I purchased a new Volvo xc90 and traded in my Mercedes Benz gl350 on 10.26.13, I told Pat mason and rich the sales person that my Mercedes need to be I purchased a new Volvo xc90 and traded in my Mercedes Benz gl350 on 10.26.13, I told Pat mason and rich the sales person that my Mercedes need to be returned to mb in Morristown before the 5th so I would not be charged another lease payment. The car was held for 3 weeks and was driven. I was charged another lease payment and my Mercedes was finally returned on 11.23.14. I called and spoke to pat and he said I would have MY money returned to me within a couple of days. I called a couple of days later and he said the owner had called mb and was getting me MY money back (because prestige Volvo buys a lot of cars from mb ) and this would take a couple of more days. I reached out to the general manager ( Matthew Haiken / owners son ) and he played as if this was the first time he heard anything about this issue. Matthew personal said he would take care of this issue and would get back to me in a couple of days. It’s now been 5 months and no one will call me back or is willing to help me. This is not what I expect from a (want to be high line dealer ship). I even went as far as to call Volvo North America and spoke to a customer representative and they were no help. They have nothing to do with independently owned dealers, she tried to reached out to the market manager for prestige volvo and that did nothing. More

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New Volvo S60 It was a great experience and very smooth. Tina meet all of my mom's needs and was very patient. I hope this a long term relationship with Prestige It was a great experience and very smooth. Tina meet all of my mom's needs and was very patient. I hope this a long term relationship with Prestige volvo. More

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Lindsey was extraordinarily personable and helpful. She took the time email me videos of both used vehicles I was interested in prior to my arrival at the dealership, and did not attempt to hide their impe took the time email me videos of both used vehicles I was interested in prior to my arrival at the dealership, and did not attempt to hide their imperfections. Lindsey seemed to understand the brand and its attraction to customers. It was a much easier experience than I anticipated and I feel supported by her even post-purchase. I also very much appreciated Lindsey putting me in touch with Jay, the head of repairs. Jay was able to tell me how to best maintain my particular model and listened to my concerns. Well done, indeed. Nora W., Brooklyn, NY More

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Very good service. We negotiated the price on the internet with Tina, she was very fast to response back to me and gave me a very good price. We came to sign the papers and Pat was able to drop the i internet with Tina, she was very fast to response back to me and gave me a very good price. We came to sign the papers and Pat was able to drop the interest rate from 2.99 to 0.9 percent. Both Tina and Pat were as friendly as it could be. I highly recommend this place to everyone. More

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The customer service was outstanding, with a genuine interest in meeting the customer's needs. The staff answered all of my questions with professionalism and were enthusiastic when my daughter and I t interest in meeting the customer's needs. The staff answered all of my questions with professionalism and were enthusiastic when my daughter and I took delivery of the car. More

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I had been looking for a used SUV and came across an ad for one at Prestige Volvo. Knowing they they had been in business for years, I went to look and take a test drive. They were quite honest and exerted for one at Prestige Volvo. Knowing they they had been in business for years, I went to look and take a test drive. They were quite honest and exerted no sales pressure at all. They followed up with an email a few days later asking for my thoughts, and as it turned out, I had decided to purchase the vehicle. Tina and Pat made it very easy, and I will gladly recommend doing business with them to anyone I know interested in one of their vehicles. More

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By far the best car buying experience I have ever had. I was coming off of my lease of my 2010 Volvo S-80 and was looking for a XC 60 premier plus R design. As you may be aware the R design is not very eas was coming off of my lease of my 2010 Volvo S-80 and was looking for a XC 60 premier plus R design. As you may be aware the R design is not very easy to find especially in a premier plus. I first went to the dealer I originally leased the car from and after 2 months of me calling them to see if they located the car I decided I needed to go elsewhere. I filled out an online appraisal for my car on prestige Volvos website and in minutes received a personalized video message from Joel introducing himself and what he could do for me. I was so impressed by the message I gave him a call. Joel knew every detail about the car and was very helpful. Once I explained what I wanted he told me to give him until the next morning to find it. Well, he found exactly what I was looking for at the dock in New Jersey. He called me as promised and told me where the car was located. I completed the entire sale with Joel over the phone and in about a half hour and my car was ordered!! He explained to me that the car can be there quickly but most likely about 4 to 5 days. Within two days my car came in. Not only did Joel call me to tell me it was in, but he sent me pictures of the car on the lot!!! Now that is customer service!! I showed up on Saturday to pick up my car, it was pouring rain and they has the car inside so they could show me all the features (great touch). The finance manager had all my paperwork ready and I was done with him in less than 20 minutes!! The deal was EXACTLY what they discussed with my on the phone and not a penny more. The person (Don) who went over the features with me even used his own cell phone to call sirus radio to transfer my subscription from my old car to my new car. I did not at all feel rushed and to be honest if I would have asked 100 more questions I think he would have been happy to answer them. To add to all of this at the very end the owner of the dealership came to shake my hand and thank me, rare to see that these days. Don then provided me with Teddy bears for my children ( a nice surprise) and I was on my way. I am in a very customer focused business and I have not seen anything like this in a long time. I can tell you if everyone in the car business did this they would see their sales numbers sky rocket. I will truly go out of my way to recommend the prestige Volvo team and will certainly return to buy my next Volvo. More

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Very professional, friendly and informative dealership. Very organized and customer friendly. Clean facility and good hours of operation. One of the nicest car experiences I've ever had!! Very organized and customer friendly. Clean facility and good hours of operation. One of the nicest car experiences I've ever had!! More

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It was a pleasure to work with Deborah and Pat during my recent vehicle purchase. They are both extremely courteous, knowledgeable and professional. I would definitely recommend Prestige Volvo and specifica recent vehicle purchase. They are both extremely courteous, knowledgeable and professional. I would definitely recommend Prestige Volvo and specifically Deborah and Pat to anyone looking to buy a car. More

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We recently purchased our 10th volvo, a new S60 from Prestige. Since we live on eastern long island the entire procedure was conducted via telephone, e-mail and fax. Matthew proved to be reliable, knowl Prestige. Since we live on eastern long island the entire procedure was conducted via telephone, e-mail and fax. Matthew proved to be reliable, knowledgeable and instantly responsive, especially after hours on line! The Prestige purchase price offered a considerable savings compared to other dealers. Pat Masone went out of his way to satisfy us and have the car delivered in perfect condition. The entire purchasing experience could not have been easier! More

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