Pat Masone | Page 42

The customer service was outstanding, with a genuine interest in meeting the customer's needs. The staff answered all of my questions with professionalism and were enthusiastic when my daughter and I t interest in meeting the customer's needs. The staff answered all of my questions with professionalism and were enthusiastic when my daughter and I took delivery of the car. More

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I had been looking for a used SUV and came across an ad for one at Prestige Volvo. Knowing they they had been in business for years, I went to look and take a test drive. They were quite honest and exerted for one at Prestige Volvo. Knowing they they had been in business for years, I went to look and take a test drive. They were quite honest and exerted no sales pressure at all. They followed up with an email a few days later asking for my thoughts, and as it turned out, I had decided to purchase the vehicle. Tina and Pat made it very easy, and I will gladly recommend doing business with them to anyone I know interested in one of their vehicles. More

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By far the best car buying experience I have ever had. I was coming off of my lease of my 2010 Volvo S-80 and was looking for a XC 60 premier plus R design. As you may be aware the R design is not very eas was coming off of my lease of my 2010 Volvo S-80 and was looking for a XC 60 premier plus R design. As you may be aware the R design is not very easy to find especially in a premier plus. I first went to the dealer I originally leased the car from and after 2 months of me calling them to see if they located the car I decided I needed to go elsewhere. I filled out an online appraisal for my car on prestige Volvos website and in minutes received a personalized video message from Joel introducing himself and what he could do for me. I was so impressed by the message I gave him a call. Joel knew every detail about the car and was very helpful. Once I explained what I wanted he told me to give him until the next morning to find it. Well, he found exactly what I was looking for at the dock in New Jersey. He called me as promised and told me where the car was located. I completed the entire sale with Joel over the phone and in about a half hour and my car was ordered!! He explained to me that the car can be there quickly but most likely about 4 to 5 days. Within two days my car came in. Not only did Joel call me to tell me it was in, but he sent me pictures of the car on the lot!!! Now that is customer service!! I showed up on Saturday to pick up my car, it was pouring rain and they has the car inside so they could show me all the features (great touch). The finance manager had all my paperwork ready and I was done with him in less than 20 minutes!! The deal was EXACTLY what they discussed with my on the phone and not a penny more. The person (Don) who went over the features with me even used his own cell phone to call sirus radio to transfer my subscription from my old car to my new car. I did not at all feel rushed and to be honest if I would have asked 100 more questions I think he would have been happy to answer them. To add to all of this at the very end the owner of the dealership came to shake my hand and thank me, rare to see that these days. Don then provided me with Teddy bears for my children ( a nice surprise) and I was on my way. I am in a very customer focused business and I have not seen anything like this in a long time. I can tell you if everyone in the car business did this they would see their sales numbers sky rocket. I will truly go out of my way to recommend the prestige Volvo team and will certainly return to buy my next Volvo. More

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Very professional, friendly and informative dealership. Very organized and customer friendly. Clean facility and good hours of operation. One of the nicest car experiences I've ever had!! Very organized and customer friendly. Clean facility and good hours of operation. One of the nicest car experiences I've ever had!! More

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It was a pleasure to work with Deborah and Pat during my recent vehicle purchase. They are both extremely courteous, knowledgeable and professional. I would definitely recommend Prestige Volvo and specifica recent vehicle purchase. They are both extremely courteous, knowledgeable and professional. I would definitely recommend Prestige Volvo and specifically Deborah and Pat to anyone looking to buy a car. More

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We recently purchased our 10th volvo, a new S60 from Prestige. Since we live on eastern long island the entire procedure was conducted via telephone, e-mail and fax. Matthew proved to be reliable, knowl Prestige. Since we live on eastern long island the entire procedure was conducted via telephone, e-mail and fax. Matthew proved to be reliable, knowledgeable and instantly responsive, especially after hours on line! The Prestige purchase price offered a considerable savings compared to other dealers. Pat Masone went out of his way to satisfy us and have the car delivered in perfect condition. The entire purchasing experience could not have been easier! More

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Prestige Volvo is always an easy car buying/leasing experience with great customer service and fair pricing (4 cars so far). Matt, Tina and Pat were all pleasant to work with and very helpful. Also, th experience with great customer service and fair pricing (4 cars so far). Matt, Tina and Pat were all pleasant to work with and very helpful. Also, the service department is very responsive if an issue does arise. I highly recommend Prestige Volvo. More

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I recently traded my 2000 Volvo S70 for a 2013 Volvo C30-R. My S70 and I have taken care of one another for the last 13 years. When it was time to get into a newer car, I thought about a number of makes C30-R. My S70 and I have taken care of one another for the last 13 years. When it was time to get into a newer car, I thought about a number of makes and models, but I kept gravitating back to Volvo. I requested some information about trading to a C30 online through the Prestige Volvo’s website. I received a telephone response from Joel Casser the very next day. Soon after, I took a trip to Prestige Volvo and looked at my options with Joel. I left that day having signed a deal that I found both reasonable and exciting. I absolutely loved my experience at Prestige. Everyone was excited for me and extremely helpful and friendly through the entire experience. No one made unreasonable and dishonest promises, just to move me along or twist my arm. Joel answered every one of my questions precisely and addressed all my concerns thoroughly, with professionalism, patience, understanding, and obvious expertise. I felt safe and respected as a customer. I would recommend Prestige Volvo without reservation. More

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Most stress free car purchase I've ever had. From the price to the pick up, things were handled with lightening speed and professionally. All handled on the phone from the comfort of my home. This is the price to the pick up, things were handled with lightening speed and professionally. All handled on the phone from the comfort of my home. This is the way car sales should be done. I'm still in shock!! Tina was warm , friendly, helpful and patient with my questions and Pat had the finance package ready to go. It took longer to learn about the "bells and whistles" of the car than it did to seal the deal. I know now that a woman can buy a car and get the right color, model and price without being taken advantage of. Thanks! More

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Prestige Volvo has outstanding service, quality cars, wonderful salesmen. We purchased a Volvo 3 years ago and was so pleased with it's service that we returned to lease another car from them. Again, w wonderful salesmen. We purchased a Volvo 3 years ago and was so pleased with it's service that we returned to lease another car from them. Again, we were greeted warmly and with such professionalism that we decided we made the right choice in returning. Todd Garno went out of his way, without any pressure, to assure us of our decision. He carefully explained all the new options in the platinum package. Chris Parada made sure we got the best deal and Pat Masone also walked us carefully through the financial end. They even took care of transferring our car insurance to our new car. In fact, they took care of everything! In three years when our lease is up...God willing....we will be back again to Prestige Volvo! More

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