Pat Masone | Page 49

Our experience at Prestige Volvo was fantastic. Everyone we met and worked with were professional and extremely customer oriented. The entire process from start to finish went smoothly. This ty Everyone we met and worked with were professional and extremely customer oriented. The entire process from start to finish went smoothly. This type of service truly makes the car purchase-lease process a pleasure when it is often times unpleasant at other dealerships. Prestige Volvo is a class act. In addition, the Volvo we now have is terrific. More

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Excellent service, very knowledgeable, professional, courteous. Just all around great experience! Very happy with sales person, Jeff and also worked with Pat for financial services which went great. Tha courteous. Just all around great experience! Very happy with sales person, Jeff and also worked with Pat for financial services which went great. Thanks! More

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Recently I had two service appointments. The first was for a blown out tire that was covered in full because Christian suggested I talk to Pat about tire insurance when I purchased my wagon through Christ for a blown out tire that was covered in full because Christian suggested I talk to Pat about tire insurance when I purchased my wagon through Christian in January. The insurance is awesome and well worth it after having hit something sharp on the road and ruined a wheel and tire. I spoke with Matt on the phone when that happened and he made sure I got a loaner even though it was a last minute request. Bob was great when I brought my car in after roadside assistance put the spare on, and the new wheel was taken off a car on the lot so I did not have to wait for one to be ordered. Professionalism, service, personableness and kindness could not have been any better. The second service appointment was for the replacement of the rear bumper (s) due to a minor collision which the other party's insurance paid for. Bill handled this and was terrific. Lindsey helped in person and on the phone with both service appointments. More

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Working with Deborah was a great experience. She answered all of our questions and made herself available to us for any other questions that we had. Her knowledge of the xc90 2013 suv was very impre answered all of our questions and made herself available to us for any other questions that we had. Her knowledge of the xc90 2013 suv was very impressive. This was by far the easiest and most delightful car buying experience I have ever had. I would recommend all my friends and colleagues to work with this winning team. Lyle r Gesner, md More

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great dealership. no nonsense. saw the car on the internet, contacted joel and he responded very quickly. had a video that was very accurate on you tube.we made a fair deal very soon after. when i go internet, contacted joel and he responded very quickly. had a video that was very accurate on you tube.we made a fair deal very soon after. when i got there Pat had everything ready and i was in and out in 20 minutes. I am always in a rush and they got me right out. thanks again Joel and Pat. IF you are a real buyer and they have what you want you will buy a car from them" More

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Once again I had the pleasure of working with PJ Lee, Pat Massone, and Marc Apirian on a Volvo. This was my second deal with them in 4 months; in December I traded in a GMC Acadia and purchased an XC 90 whi Massone, and Marc Apirian on a Volvo. This was my second deal with them in 4 months; in December I traded in a GMC Acadia and purchased an XC 90 which we love. I was impressed with how fast PJ and Marc came back to me with a very fair deal on my trade-in and a lease on a 2012 S60. No pressure from either of them and no need to haggle on my end. PJ took the time for a test drive and talk about all the cool features of the car which cemented the sale. Pat the finance manager was also a pleasure to deal with a second time. After the papers were signed PJ spent an additional 1/2hr with me teaching me about all the features. The entire transaction took 2 hours and I drove off with my new car feeling like I got a very fair deal. I would highly recommend Prestige Volvo and look forward to dealing with them for a 3rd time when I'm ready for a new car. HN Livingston, NJ More

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Deb and Pat were great. We got the model we wanted (we bought certified used). Since it was a pre-owned car it had 1-2 imperfections which they promised would be fixed by the dealership. When I went back bought certified used). Since it was a pre-owned car it had 1-2 imperfections which they promised would be fixed by the dealership. When I went back a few days later, the service department was extremely nice and very efficient. Nothing but positive feedback. We've had the car 2 months now and it's great! I will go back there when it's time for a new car. More

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Because of a serious accident in which my 2011 Volvo S80 was totaled (that Volvo saved my life by the way), I needed a new car as soon as possible. Lauren put me in touch with Rich, who ensured that I got was totaled (that Volvo saved my life by the way), I needed a new car as soon as possible. Lauren put me in touch with Rich, who ensured that I got exactly the vehicle I wanted. Pat made the financing process smooth and easy to understand. In summary, all of these individuals treated me with courtesy and professionalism, and provided the outstanding service for which Prestige Volvo is widely recognized. More

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I walked into Prestige last weekend with the intent of priicing out a Volvo, possibly taking it for a test drive and hoping to sort through some thoughts I had around Volvo compared to other brands I was priicing out a Volvo, possibly taking it for a test drive and hoping to sort through some thoughts I had around Volvo compared to other brands I was considering. After spending 2 hours with Matt and Jeff, going through each vehicle I was considering, test driving both and having frank discussions about my thought process, I walked out with a C70 convertible. I had no intentions of purchasing that day, however due to Matt and Jeff, the decision was easy. They were incredibly honest, personable and answered every question I had about each car. They were MORE than focused on customer service and that made it clear as to why I have heard so many great things about Prestige Volvo. I would HIGHLY recommend Matt, Jeff, Pat and the rest of the Prestige Volvo team if you are looking for a new car. It was a fantastic experience. More

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PJ Lee was very efficent, professional and very knowledgeable. I absoluely love my new S60!! I highly recommend that if you are looking for a great car, a great deal- that you go visit PJ Lee and knowledgeable. I absoluely love my new S60!! I highly recommend that if you are looking for a great car, a great deal- that you go visit PJ Lee and the rest of the highly proffessional team @ Prestige Volvo in East Hanover! More

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