Pat Masone | Page 50

Buying a car could be a stressful situation but not at Prestige...and not with Rich. He was a consummate professional - extremely knowledgeable, easy going, patient and so nice. My husband and i could no Prestige...and not with Rich. He was a consummate professional - extremely knowledgeable, easy going, patient and so nice. My husband and i could not go together so Rich had to see each of us at different times. And with 7 year old crazy twins in tow, he made the entire process go smoothly and hassle-free. The after sale/finance was excellent also. No hard sale -just the facts. Insurance made sense so we bought it but we got the feeling that they just present the options and you as the customer make up your mind. The difference here is that Pat took the time to clearly explain the various options. Great experience - great gentlemen -great dealership -great car! More

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I had an amazing experience with Prestige Volvo. I requested email quotes from various dealers but there is no substitution for prompt, diligent and personal customer service. From the beginning Joel requested email quotes from various dealers but there is no substitution for prompt, diligent and personal customer service. From the beginning Joel Casser was spot on, his responses were both immediate, straight forward and informative. Not to mention that he was responding on the eve of hurricane Irene! It was so refreshing to find this caliber of attention. There was no question in my mind that I would be making the trip from Brooklyn,NY to East Hanover,NJ. Upon arriving at Prestige Volvo I was greeted and tended to by Deborah Amster-Smith who, again, surprised me with the level of service and attention I received. We reviewed all my options and selected a vehicle. She really made it that simple! Deborah arranged for me to receive a car with my exact specifications and was in constant contact prior to me picking it up. She carefully reviewed all the functionalities and features with me. Pat Masone was also extremely helpful and carefully reviewed all the financing details with me. The Prestige Volvo Team truly goes above and beyond, every step of the way. If I had to sum up my experience in a few words they would be : Genuine, Personalized, Service. I walked in feeling great and drove away feeling even greater! More

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Kind, respectful, friendly and overall motivation to satisfy my needs, a first time Volvo customer. By far the best car experience I've ever had. satisfy my needs, a first time Volvo customer. By far the best car experience I've ever had. More

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Outstanding customer service and salesmanship. The dealer treated me with courtesy and respect. I had been shopping for several makes and models from several dealers, and Chris was the only who treat dealer treated me with courtesy and respect. I had been shopping for several makes and models from several dealers, and Chris was the only who treated me seriously. I test drove the vehicle, and took delivery the next day. A big part of the reason I bought this car was the service I received from Chris. Outstanding customer service. He called me regularly to keep apprised of the progress of the paperwork. Returned my calls promptly. Did not make me wait at all. The test drive and papers took less than an hour. Delivery of the vehicle the following day took less than 30 minutes. He took the time to show me all the features in the car before I left. The car was spotless clean. My mother went with me to pick up the car and was instantly impressed by the level of service and respect we received. The other luxury brands did not offer this level of service. I cannot say enough good things about this experience. By far and way the BEST car buying experience I have had to date. More

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Buying a car can be tedious and time consuming, but Joel Casser made this experience seamless. The service level was so superior I had no problem using Prestige even though I live five miles from the CT dea Casser made this experience seamless. The service level was so superior I had no problem using Prestige even though I live five miles from the CT dealer. From the initial phone call to the signing of the documents, and the subsequent drive away, I was extremely pleased. Congratulations to a job well done from a superior team at Prestige Volvo. You have earned a client for life. More

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My overall experience at Prestige Volvo was very positive. My salesperson Richard Curto, was attentive, extremely helpful and above all, friendly! He was also very informative as we test drove a positive. My salesperson Richard Curto, was attentive, extremely helpful and above all, friendly! He was also very informative as we test drove a couple of the cars. He helped me find a car with all the key features I was looking for. Generally, I felt that the entire sales team, including Pat Masone and Marc Apirian provided me with excellent service and attention -- I drove home in a new 2012 S60! Thank you! More

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Prestige Volvo is not merely just a dealership of excellence, but one of superior exceptionalism as evidenced by our recent pre-owned purchase experience, our expectations were surpassed by leaps and excellence, but one of superior exceptionalism as evidenced by our recent pre-owned purchase experience, our expectations were surpassed by leaps and bounds on every level and in every conceivable way with exemplary, top-caliber personlized and courteous service, professionalism and integrity beyond compare. From the intial contact-showroom visit to the ensuing purchase/finance dealings, the entire process was made to be pleasant, simplified and efficient. Our purchase parameters were respected without any of the manipulative and aggressive tactics so prevalent and typical of past experiences with other dealerships. Prestige has truly perfected the sales/service model and thereby transformed for us the car buying experience from a stressful one, to one of peace, pleasure and utmost confidence. Prestige along with the Volvo product have merited the "For Life" top honor! Highest commendations and heartfelt thanks to Chris, Pat & Merilyn for their collective commitment to exceptionalism! Sincerely, The Brino Family More

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The overall experience was excellent. The car was ready for me when I arrived. Joel took a great deal of time explaining all the functions of the car and was very patient with me and all my questions. Pat for me when I arrived. Joel took a great deal of time explaining all the functions of the car and was very patient with me and all my questions. Pat had all of my paper work ready and explained everything in a courteous manner. More

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I recently chose my fourth Volvo. I worked with Rich Curto and he was pleasant, knowledgeable and very straight forward. The process was very easy and I have a beautiful C70. Steve Sargent helped to d Curto and he was pleasant, knowledgeable and very straight forward. The process was very easy and I have a beautiful C70. Steve Sargent helped to deliver the car and was great - very nice, set up the blue tooth, and answered all of my questions. Pat Masone handled the paperwork and was very efficient and prepared. The staff was a group of the most personable and professional I have seen in any business. I wanted to mention Paul Davis - I purchased my first two VOlvo's from him while he worked at another dealership. It was great to see him added to the staff at Prestige since my experiences with him were also very good. I would definitely recommend Prestige Volvo and have already in the past. Thank you for everything! More

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Wonderful and seamless experience. Chris Parada was wonderful. I will definitely recommend your dealership to my friends and family. And I will definitely recommend Chris too. (The Finance gentleman wonderful. I will definitely recommend your dealership to my friends and family. And I will definitely recommend Chris too. (The Finance gentleman was also great....sorry, I don't remember his name). Janine Acceturo More

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